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SERENA Software – Why Work For Us?

About Serena

Serena Software at a Glance

When applications are critical to your business, trust Serena Software. Our company is a leading provider of Orchestrated IT solutions for the Global 2000 and you can find us in the majority of the Fortune 100 companies.

With over 2,500 enterprise customers, Serena is now the largest independent application lifecycle management (ALM) vendor and the only one that orchestrates DevOps, the processes that bring together application development and operations. These solutions, along with our products and services for IT operations, drive innovation in the industry and deliver the tools our customers need to succeed and capture a competitive advantage.

Headquartered in Silicon Valley, Serena is a portfolio company of HGGC, a leading middle market private equity firm.

Serena Careers

Join a team that thrives on innovative ideas.

Maintaining industry leadership in this rapidly-changing market requires creativity, commitment and an energized team. At Serena, we consistently attract the best and brightest due to our open, dynamic corporate culture. Our values encourage employee empowerment, promote individual growth and personal development, and support a creative, friendly work environment.

Life@Serena: See what our Employees have to say
 

Watch this video of Serena employees from across the globe

See what our CEO has to say
 

Greg Hughes, President and Chief Executive Officer



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At Serena, we recognize how critical benefits are as a part of your Total Rewards Package.

Stay Healthy
Comprehensive healthcare coverage and wellness program help keep you healthy and happy.

Work/Life Balance
Work/life balance is important. Our flexible work schedules, vacation and holiday programs allow you to spend time with family and friends to relax and refuel.

Having Fun
Our celebration-prone environment makes Serena FUN! We also love our food around here! With the never-ending beverage supply, healthy snacks, and quarterly lunch celebrations you never go hungry.

See our Success Stories

 

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Lucy Crick - Renewals Specialist 
Attracted by Serena’s global presence and eager to use my French and German language skills, I joined Serena’s Finance team in 2010. Within eight months, I had transferred to Support Sales to join the Renewals Team in a role that focuses on client relationships. My position in the Renewals Team enables me to use my language and interpersonal skills and challenges me to further develop my negotiation and sales skills. Working with our existing client base in Germany, Austria, and Switzerland, I renew contracts and strengthen developing relationships, both internally and externally.

Serena not only provides a diverse, friendly, and challenging work environment, but it also offers some fantastic perks.  After exceeding my sales quota, I was fortunate enough to travel to some exotic locations as a President’s Club winner. Serena recognizes success, and last year I was thrilled to win the Renewals Representative of the Year award.  In addition, Serena offers me exciting opportunities and variety in my role.  I get to travel within Europe and the United States and be the “Voice of Serena,” providing voice-overs for online videos, product demonstrations and our global support telephone system

Outside work, I am a keen and very busy actor. Through incredibly supportive colleagues, Serena provides a healthy balance between professional and private life, which allows me to relish my theatrical passions alongside a full-time job.

 

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Nigel Forster - Director, APAC & WW Renewals 
I joined Serena through the acquisition of Merant in 2004, as Sales Operations Manager supporting the EMEA sales team. This role was soon expanded to include our Asia Pacific Business Unit.

Serena continued to provide me with opportunities to expand my skills, and in 2009 I was asked to oversee our APAC Business Unit and recruit a new leader. This great opportunity allowed me to start to build my skills in sales management and gave me experience in running a business unit. I spent 9 months living in Australia at our APAC headquarters and was able to travel extensively across the region. We re-established our office in Singapore and recruited a new team to drive the Asian business, which was valuable experience for me.

I completed the assignment in 2010 and wanted to continue to build more experience in running sales teams. On my return to the UK, I was asked to take on another role heading up the Central European region. This was a role focused on revitalizing the Operation, and once it was stable, transitioning it to a new leader. I spent just over 12 months heading up the region and gained new insight into a different market.

I then moved into a Worldwide Business Operations position, reporting to the Serena CEO. My responsibilities have since expanded to include overseeing the Worldwide Renewals Business which accounts for 70% of the company’s revenue stream. More recently my responsibilities have expanded to include the APAC Operation, once again.

I am really enjoying my time at Serena. I have been given great opportunities by the company to expand my skills managing different areas of the business and operations around the world. The company has supported me in reaching career goals and provided the training and mentorship I needed to be successful. I have been with Serena for 10 years and have worked with a great group of people and have made good friends. The company has a “can do” attitude and the flexibility to ensure a strong balance between work and family life.

 

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Peter Sianchuk - Senior Vice President, Global Customer Services
I joined Serena as part of the UK Customer Support team 21 years ago and found opportunities working with a wide range of customers, around the world. As an entire aside, this is also how I met my wife, from Barcelona. She was my “translator” (some could argue she still is!).

After two years, I was asked to build a European Support organization. During this period, I also managed our Pre-Sales and Consulting organizations as well as our EMEA Renewals business. After building an EMEA Support organization, I was promoted to Director of EMEA Support, and in true Serena style, I was then asked to build an APAC organization in Melbourne, Australia and Tokyo, Japan. It is amazing to be paid to visit such exotic locations and I still, to this day, appreciate it.

We built a tremendous Support organization spanning EMEA and APAC. A major positive aspect of working at Serena is that most, if not all, things are delivered as a “we”, allowing for little ego nonsense in our company. It is both the lack of ego and the great people I work with at Serena that have enticed me to stay with the company so long.

Opportunities are always available in Serena, and it wasn’t long before I was leading a global organization as Group Vice President Global Customer Experience & IT. I spend a lot of time and effort visiting customers, my teams, and also employees from other departments within Serena to ensure we are delivering a consistent level of customer service. Customers truly come first for Serena; nobody is more important to us than our customers.

I am now Senior Vice President of Customer Services, responsible for all customer interactions as well as helping build our North American Professional Services organization. I am also responsible for elements of our R&D organization. Working at Serena has always been fun. It is a very busy place, but every single person at every level in the company is approachable and is always looking out for our customers.

SERENA Software Reviews

3.0
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Greg Hughes
42 Ratings
  • Definitely on the right track

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Vastly improved product quality is getting good reviews from customers! Great Support organization helps grease the skids in the sales process. Product strategy and CEO strategy make sense.

    Cons

    Need improvement in marketing and lead generation. Website needs modernizing.

    Advice to Management

    Stay with the messaging, it works and the products support it. You have a loyal employee base, reward them.


SERENA Software Interviews

Interview Experience

Interview Experience

80%
20%
0%

Getting an Interview

Getting an Interview

60%
40%

Interview Difficulty

2.8
Average

Interview Difficulty

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Average

Easy
  1.  

    Staff Consultant Interview

    Anonymous Employee in Redwood City, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4 days. I interviewed at SERENA Software (Redwood City, CA).

    Interview

    Went through a series of 3 interviews. One initial phone HR screening, one technical phone interview with two technical resources and a final in person inteview with senior executives.

    Interview Questions

    • Most difficult questions were scenario based on how you would handle certain customer situations or issues that arise.   1 Answer

    Negotiation

    Negotiation phase was short and to the point. They have specific define ranges for each technical position.

SERENA Software Awards & Accolades

Something missing? Add an award
Best IT Products and Services for Application Delivery , Network Products Guide, 2013
Bronze Award , Network Products Guide, 2013
2013 Omega NorthFace ScoreBoard Award℠ , 2013 Omega NorthFace ScoreBoard Award, 2013
Omega NorthFace ScoreBoard Award℠ , Customer Service Excellence, 2014
Serena Software Named Pink Elephant 2011 Innovation of the Year Finalist , Pink Elephant, 2011
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Additional Info

Website www.serena.com
Headquarters San Mateo, CA
Size 500 to 999 Employees
Founded 1980
Type Company - Private
Industry Information Technology
Revenue $100 to $500 million (USD) per year
Competitors ServiceNow

Serena Software provides Orchestrated application development and release management solutions to the Global 2000. Our 2,500 active enterprise customers, including a majority of the Fortune 100, have made Serena the largest independent Application Lifecycle Management (ALM) vendor and the only one that orchestrates DevOps, the processes that bring together application ... More

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