SYKES

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.

SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides services through multiple communication channels including phone, email, web and chat.

Utilizing its integrated onshore/offshore global delivery model, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America and Asia Pacific) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.

Our mission
Our mission is to make our clients more efficient and more profitable while improving loyalty to their company brands.

Our vision
SYKES will be the Global Standard for delivering value-based customer contact management solutions tailored to the unique needs of our clients.

Our core values
All SYKES Employees are expected to maintain high personal and professional standards of conduct and integrity.

Our culture
What sets us apart from others is not just the diversity of our skills and expertise, but the quality of employees we attract. SYKES' people are real people - motivated, intelligent, resourceful, caring, and, most important, committed to quality service and PRIDE in performance. 

It is important that every SYKES employee embraces PRIDE in Performance and applies its principles:

P - Professional in everything we do
R - Respectful of the diversity, culture and ideas of others
I - Integrity is the core of our character
D - Dependable to others
E - Excellence is your work's autograph

SYKES is in the business of serving our clients' customers with excellence…what better way to do that than with PRIDE.

The SYKES Science of Service®
To help our clients become more profitable in their existing customer relationships, we've adopted a scientific methodology into our own service model.

We are proud to participate in and support several community initiatives around the world. From promoting local exercise programs to providing clinical health services around the world, we understand the importance of giving back. 

It’s Life. Improved. 

Below is a sampling of a few of the social programs SYKES participates in around the world:

SYKES is proud to have devoted the last 30 years to “People Serving People.” This is a commitment we extend to our shareholders, clients, employees and communities alike. 

Empowering People.  Promoting Environmental Responsibility.  
SYKES knows the power of a single person.  That’s why we equip and empower our people to serve others one call at a time.  We approach our environmental responsibility in much the same way.  By enabling our 30,000+ employees around the world to act in an environmental-friendly way, – through recycling programs, energy conservation measures and employee environmental awareness programs – we are contributing to environmental preservation one person at a time.

 SYKES CARES is the philanthropy program of SYKES in the Philippines. Primarily established as an education advocacy arm, SYKES CARES has launched programs geared towards increasing access to education by providing educational facilities and equipment to underprivileged communities. SYKES CARES also promotes literacy and, to date, rolls out relevant and sustainable education-based projects on an annual basis.  

The annual event held in Tampa, Our Heroes Luncheon honors our everyday heroes — the ones that help us, protect us, serve us, and save us, each and every day.

SYKES proudly supports the mission of the American Diabetes Association is to prevent and cure diabetes and to improve the lives of all people affected by diabetes.

Sembrando Esperanza is an initiative of SYKES Costa Rica. This program is supported by more than 400 volunteers who participate in activities designed to improve the conditions of one-teacher schools that do not receive financial support.

    

SYKES is proud to support America's Second Harvest -- the nation's largest charitable hunger-relief organization: A network of more than 200 member food banks and food-rescue organization, serving all 50 states, the District of Columbia, and Puerto Rico.

SYKES has partnered with the American Heart Association to fight America's No. 1 and No. 3 killers — heart disease and stroke. By committing to live healthier lives and raising funds to support the American Heart Association, SYKES is walking their way to a healthier tomorrow.

SYKES U.S. offices recognize U.S. Domestic Violence Awareness Month in October. By bringing manager awareness programs and general information to all employees, SYKES U.S. offices are working to help bring an end to the sad and devastating affects of domestic violence. .