Safeguard Properties – Why Work For Us?

SafeguardProperties  Safeguard is the largest mortgage field services company in the country.

About Us

Safeguard Properties is the mortgage field services industry leader, preserving vacant and foreclosed properties across the U.S., Puerto Rico, Virgin Islands and Guam.

Founded in 1990 by Robert Klein and headquartered in Cleveland, Ohio, Safeguard provides the highest quality service to our clients by leveraging innovative technologies and proactively developing industry best practices and quality control procedures. Consistent with Safeguard’s values and mission, we are an active supporter of hundreds of charitable efforts across the country. Annually, Safeguard gives back to communities in partnership with our employees, vendors and clients. We also are dedicated to working with community leaders and officials to eliminate blight and stabilize neighborhoods.

Safeguard is dedicated to preserving today and protecting tomorrow. 

Safeguard was founded on a fundamental principle: Customer Service = Resolution®.

Company History

Safeguard's success and reputation in the mortgage field services industry are built on a fundamental commitment to customer service, a sense of responsibility for the work performed, and a clear and comprehensive understanding of the investor and insurer compliance issues that affect the mortgage industry. Robert Klein's vision was to create a company focused on client satisfaction through business partnership.

Customer Service = Resolution® is more than a motto. It is a promise to our clients that we will deliver services at the highest levels of quality in the industry.

We empower every employee and every vendor to offer solutions to any issue that may arise.

As the leader in the mortgage field services industry, Safeguard is committed to building and sharing industry best practices to protect the integrity and value of our nation's housing stock, to deliver the most efficient and cost-effective services in the industry, and to work on behalf of our clients to comply with all regulatory requirements.

How Safeguard Began
Robert Klein grew up in New York, built a successful taxi business as a young man, and moved to Cleveland more than 25 years ago to take over his uncle's produce business. When the demands of building yet another successful business caused him to miss important family milestones, he sold his business and looked for a new challenge.
During Robert's new business pursuit, he became intrigued with the mortgage field services industry. Robert approached an acquaintance with knowledge of the industry and hired her to introduce him to the business. With two employees working in a basement office, that was the start of Safeguard Properties. After seven weeks, Robert received a phone call from what became Safeguard's first client, who is still a client today. Eventually Robert expanded Safeguard from a regional company to a national presence providing a full range of field services.
Over his 20 years as CEO of  Safeguard, Robert's philosophy still permeates the organization. "Whether it's a taxi business, a produce business, or a field services company," said Robert, "to be the best, you have to get to know your clients, understand their challenges, and find ways to solve their problems, sometimes even before they know they have a problem. "
Safeguard Today
In May, 2010 Alan Jaffa took over as CEO. Under his visionary leadership, Safeguard has doubled in size with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiencies to clients, and strategic acquisition. As a result, Safeguard has been recognized in Northeast Ohio by the Weatherhead 100 for 15 years, and in 2010 and 2011 was recognized as the fastest growing large company in Northeast Ohio.
Even though Safeguard today is the largest mortgage field service company in the industry, the goal was never to be the biggest, but to be the best. As Robert and Alan built Safeguard into a national company and invested in systems and processes to support that growth, Safeguard has stayed true to the company’s simple founding principle of Customer Service = Resolution®.

SafeguardProperties  Building a team of energetic and ambitious people with diverse work experience to help sustain our consistent growth. 

Safeguard Properties is celebrating their 25th year Anniversary!

Safeguard's success and reputation in the mortgage field services industry are built on a fundamental commitment to customer service, a sense of responsibility for the work performed, and a clear and comprehensive understanding of the investor and insurer compliance issues that affect the mortgage industry. Robert Klein's vision was to create a company focused on client satisfaction through business partnership.It is because of his vision and our commitment to customer service that we are able to celebrate 25 years of protecting and preserving neighborhoods! 

Safeguard Properties Named to 2015 InformationWeek Elite 100 List of Technology Innovators!

Cleveland, April 29, 2015 – Safeguard Properties, the largest mortgage field services company in the U.S., is pleased to announce that it ranked 17 on this year’s InformationWeek Elite 100 – a list of the top business technology innovators in the U.S. The rankings were announced Tuesday, April 28 during the annual InformationWeek Conference.

Safeguard also was named a finalist for a Business Innovator Award in the category of Workforce Performance, named one of the "Top 20 Great Ideas of 2014",  and included in’s list of “20 Great Ideas To Steal in 2015.”

Safeguard Properties partners with Habitat for Humanity for their Annual Service Project!

For the 3rd year in a row, Safeguard will be hosting their annual service project to help give back to the city of Cleveland. We will be completing a variety of neighborhood and home improvement projects in the Stockyards community of Cleveland along side Habitat for Humanity.

Linda Erkkila Talks About Working Together in the Mortgage Industry:

The April issue of Mortgage Banking Magazine featured an article by Safeguard Properties General Counsel Linda Erkkila titled Let's Work Together

Weather head 100 Recognizes Safeguard Properties as One of the Fastest Growing Large Companies in Northeast Ohio!

This is the 18th year in which Safeguard has been recognized as a Weatherhead 100 company.  Qualifying companies must demonstrate consistent growth over the past five years. Safeguard Properties ranked number 4 on the 2014 Centurion Winners list beating out companies such as Hyland Software and Dealer Tire.

Safeguard Properties Reviews

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Safeguard Properties CEO Alan Jaffa
Alan Jaffa
78 Ratings
  • Featured Review

    Helpful (3)

    Rapidly growing, many opportunities for advancement, encourages fresh ideas that improve the organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Valley View, OH
    Current Employee - Anonymous Employee in Valley View, OH
    Positive Outlook
    Approves of CEO

    I have been working at Safeguard Properties full-time (More than 3 years)


    In my 4 years with Safeguard I have had the opportunity to watch the company grow exponentially. Through all of the growth the management team including Alan (CEO) has focused not only on satisfying the needs of our clients but also on ensuring the employees are working in a safe, fair, fun, and encouraging environment. Based on my own experience being successful at Safeguard depends on how much you care and are willing to put into your daily work. Employees that just want a job will not find satisfaction here. Below are some other pros: - Ideal work environment for individuals that are looking for a fast paced environment and embrace hard work - Client focused work ethic that fosters a get it done mentality - Advancement opportunities awarded to employees that demonstrate initiative and generate ideas that improve client experience and work processes - Flexible with scheduling when needed - Online learning system available to all that offers courses on everything from personal development to advanced Excel skills - Onsite work out facility with locker rooms, yoga classes offered during the work day, desk massages by licensed massage therapists , full service cafeteria with a great patio to enjoy in the summer - Encourages employees to support charities and provides volunteer opportunities - Many fun events during the work day throughout the year and an annual company party


    Like any organization growth produces change and at times change can seem chaotic. Safeguard is not immune to that and at times employees feel uninformed or unsure of the direction. Individuals that recognize change is needed and can see the big picture will not have a problem navigating through the perceived chaos.

    Advice to Management

    Seek additional methods to recognize, encourage, and reward hardworking staff. Continue to keep lines of communication open from senior management down and ensure staff is clear on the main goal of the organization.

Safeguard Properties Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Administrative Assistant Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview


    I applied through a recruiter. I interviewed at Safeguard Properties.


    Recruiter called and then set me up with a face to face interview with HR. The HR person told me I would move to the next level of the interview process and then told my recruiter I would not. Lied to the recruiter about the reasons why, put words in my mouth and misinterpreted what I said. The most unprofessional interview I ever went on. I could tell that the HR department did not grow with the company. Still a mom and pop organization.

    Interview Questions

    • You have to learn about kosher foods and kosher diets.   Answer Question

Safeguard Properties Awards & Accolades

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2015 InformationWeek Elite 100 , InformationWeek, 2015

Additional Info

Headquarters Cleveland, OH
Size 500 to 999 Employees
Type Company - Private
Industry Real Estate
Revenue $25 to $50 million (USD) per year

In many ways, Safeguard Properties is a tall, secure fence surrounding its clients' homes. Serving mortgage lenders, Safeguard provides mortgage field services at foreclosed properties, including property inspection and preservation, eviction, title services, hazardous claims, and code enforcement. The company, which offers its services through both employees and a network of subcontractors, operates throughout the US and in the Virgin Islands and Puerto Rico. Its clients have included large lenders such as Bank of America and Fifth Third Bank, as well as law firms ... More

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