- Satellites Unlimited update23 days ago
Did you realize all of the training and hard work that goes into becoming a satellite technician? At SUI, we enable our technicians to foster their entrepreneurial drive by providing them with the training and resources they need to succeed with zero cost of entry. Check out the article below for more information on this rewarding career path!
- Satellites Unlimited update30+ days ago
SUI recently recognized technicians for outstanding workplace safety accomplishments. We're excited to share the details with you! Congratulations to all who were recognized.
Maybe you’re in the midst of a job search and researching SUI, or maybe you’re a current employee familiarizing yourself with Glassdoor. Either way, you’re likely here to learn more about who we are. As you scroll through our profile, you’ll notice some mixed reviews, especially from early to mid 2015.
Back in January, SUI leadership made some difficult decisions around compensation for both field and corporate staff in order to stay competitive and aligned with the ever-changing demands of our industry. We made the decision to announce compensation changes months in advance to allow ample time for our employees to understand and prepare for success under the new compensation model. Since those changes took effect in April, sales have played an increasingly important role for our technicians. To help our team leverage their sales skills and fully maximize their earning potential under the new compensation model, we offered hands-on training designed specifically for our technicians. Earning potential has remained strong, but the roadmap to success is different. We believe in a culture of constant learning, where mistakes are learning opportunities and progress is rewarded daily.
That being said, we simply got some things wrong. We realized that by listening to the valuable feedback we’ve received on Glassdoor and in person from current and former employees over the past few months. Because of this feedback, we’ve made some adjustments. These adjustments include making bonus thresholds more attainable, additional unit pay for Smart Home Services sales, and increased sales referral bonuses for employees. In addition to these adjustments, we’ve created a company-wide Safety Initiative aimed at getting all of our employees home in the same shape they showed up for work in that day. This is our number one priority.
One of SUI’s core values is that “We are adaptable.” Our industry is ever-changing. Our company has to adapt to those changes, as do our employees. We realize that change is hard, and we appreciate everyone who has stuck with us through these months of evolution. We’re glad that we’ve seen a boost in morale since implementing the adjustments outlined above. And happily, we’ve even had a few employees come back to us.
We are still committed to our people machine, and we believe in rewarding the doers. Our technicians are the backbone of the company. Despite the many demanding aspects of their jobs, they execute to meet our customers’ expectations, and we compensate them accordingly. We equip each team member with the training, resources, and freedom to achieve personal and professional success. We present them with opportunities to engage in challenging and rewarding careers while providing for their families. Our average compensation is equivalent to $18 an hour with our top performers earning over $30 an hour. We provide excellent benefits, room for advancement, and leadership development training making our total compensation package among the best in the industry. Our people are what made us what we are today and will be the foundation for what will make us successful in the future.
Thanks for taking the time to understand a little more about our great company. If you’re interested in applying, get in touch with our recruiting team through our website: www.suicareers.com. They’d love to hear from you.
Satellites Unlimited, Inc. (SUI) is the nation’s most-decorated regional service provider for DISH, delivering world-class customer experiences throughout the Southeast. We provide professional installation services to more than 450,000 customers annually and are committed to maintaining exceptionally-high standards. We equip nearly 800 team members with the training, resources and freedom necessary to achieve success. SUI, a Birmingham, Alabama-based subsidiary of McKinney Capital, has 14 branch offices across the Southeast which provide satellite TV installation services to all of Alabama, the majority of Mississippi and Louisiana, plus significant portions of Florida, Georgia and Arkansas. We are a family owned and operated company founded in 1999.
For more information, visit the company’s website at www.suicareers.com.
As a Satellite Technician at SUI, you will professionally install and service DISH satellite systems and products in customers’ homes using problem-solving, analytical, and technical skills. You will work independently from a home base and travel to the field office once a week for supplies, meetings and maintenance. Successful candidates are those who are technically inclined, have a strong desire to succeed and are capable of delivering world-class customer service to DISH customers 365 days a year. While satellite and cable installation experience is a plus, hands-on skills and knowledge in hvac, carpentry, plumbing, construction, welding and pest control industries may be transferable.
Essential Duties and Responsibilities
- Establish satellite TV systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards.
- Maintain and improve service and rapport with customers through diagnosing, troubleshooting, repairing, replacing and/or upgrading components.
- Sell DISH products and services including Smart Home Service solutions to customers.
- Maintain a safe work environment by following safe practices and adhering to safety policies.
- Maintain and manage company van, inventory, equipment, and appropriate documentation.
- Educate customers on the features/benefits of their installed system.
- Must be 20 years of age or older
- Must possess a valid U.S. Driver’s License
- Successful completion of motor vehicle, drug/substance and criminal background screenings (new hire and ongoing)
- Ability to work flexible hours, including nights, weekends and holidays
- Must be able to communicate effectively in a courteous and professional manner
- Must be able to lift up to 80 pounds and climb ladders up to 40 feet in length
- Must be able to work in tight spaces, including attics and crawl spaces
- Must be able to work outside in all weather conditions
- Must be able to stand for extended periods of time
- Capable of selling (or learning to sell) DISH products and services to customers
- Basic computer skills
- Satellite or Cable Installation Experience is a Plus
**Skills and knowledge areas from the following industries easily transition into the SUI Satellite Technician role:
hvac, carpentry, electricial, welding, plumbing, machinist, construction, welding, pest control,etc.
Satellites Unlimited offers our Satellite Technicians the following benefits:
- Recession-Resistant Industry
- High Earning Potential
- Health, Dental, Vision, Life Insurance
- Technician Performance Bonuses
- Paid Training
- Paid Employee Referrals
- Tools, equipment, and fuel
- Professional Uniforms
- Promotion Opportunities
- Supplemental Insurance
- Retirement Plan (Matching 401K)
- Paid Vacation
- Continuous Career Education
- Working for a financially stable and growing company
- MD LIVE (personalized medical consultations 24/7 with licensed MDs over the phone)
The Satellites Unlimited Corporate Center is located in Birmingham Alabama, with the company’s branch offices strategically located throughout our territory. We are hiring for technicians in these locations and surrounding areas:
Satellites Unlimited Photos
- Featured Review
RecommendsPositive OutlookApproves of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at Satellites Unlimited full-time (More than a year)
Performance is rewarded here. If your the type to show up and burn the clock you won't make enuff to survive. It's not a hourly jop it's paid by the job. So efficiency is what gets your base pay, doing it right gets your bonus and building it to code is what keeps you here. Being an ok salesman also is also fairly rewarded. Sell 3-4 tv services and boom you've problem made more than a mcds manager.
It can be a grind. At time of posting been working 6 days a week, 50-60 hours a day not counting drive to first job and drive from last job. Though my paycheck does reflect all the extra work.
Advice to Management
When say your interested in employee feedback and actually act on it, that puts this company head and shoulders above the rest. I look forward to being with this company as it grows.
Getting an Interview
Getting an Interview
- Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 2 weeks. I interviewed at Satellites Unlimited.
Long process had to take an online test, interviewed in front of about 4 or five people. Easy questions about my work abilities. Overall it was a good experience and I was offered a job
Satellites Unlimited, Inc. (SUI) is the nation’s most-decorated regional service provider for DISH, delivering world-class customer experiences throughout the Southeast. We provide professional installation services to more than 450,000 customers annually and are committed to maintaining exceptionally-high standards. We equip nearly 800 team members with the training ...
Mission: To deliver world-class in-home communications solutions and customer service to DISH's subscribers by recruiting, retaining and training top team members continuously.