Scottish Widows

  www.scottishwidows.co.uk
  www.scottishwidows.co.uk

Scottish Widows Photos

Scottish Widows Building from Port Hamilton (Photo thanks to Geograph user Kim Traynor, Some Rights Reserved)
Scottish Widows HQ (Photo thanks to Geograph user Thomas Nugent, Some Rights Reserved)
Reflections in the Scottish Widows Building (Photo thanks to Geograph user Lisa Jarvis, Some Rights Reserved)

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Scottish Widows Reviews

9 Reviews
2.3
9 Reviews
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Scottish Widows CEO Toby Strauss
Toby Strauss
0 Ratings
  1.  

    Customer Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Role in Edinburgh, Scotland (UK)
    Current Employee - Customer Service Role in Edinburgh, Scotland (UK)

    I have been working at Scottish Widows full-time (more than 10 years)

    Pros

    The people are great, everyone's friendly and easy to get on with. Barely a Friday night goes by without a few drinks in the local pubs. Very flexible with your working hours and many people take advantage of work options such as compressed hours, etc. It is fairly easy to move around within the department so you can get experience in different teams. Managers, with the exception of a few control freaks, are generally okay, I've been here for over 10 years and never had a manager I couldn't get on with. Salary is decent for the job your doing, I find it hard to find other jobs in other companies with better benefits.

    Cons

    Management is currently a problem and I mean the Executive management rather than the lowly team managers. Not sure any of them know what it takes to deliver "legendary" customer service. They talk the talk but don't walk the walk. In terms of customer service, we are going backwards and it can be a bit soul destroying at times. Job moves to different departments, particularly at senior administrative levels, is very hard, they want you to have experience that can only be got from working in that department and transferable skills don't seem to count for much.

    Advice to ManagementAdvice

    Used to be a great place to work and could be again with a new, forward thinking management team. I don't have any faith in the current management which is the first time I've ever felt that way. It seems to be really hard to get rid of under-performing managers at all levels as well and it does seem to be a case of if the face fits when you are moving up through management rather than having the ability to do the job...no wonder we are having problems.

    Recommends
    Negative Outlook
    No opinion of CEO

Scottish Widows Interviews

Updated Oct 22, 2014
Updated Oct 22, 2014

Interview Experience

Interview Experience

50%
0%
50%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Advisor Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    The process took 4+ weeksinterviewed at Scottish Widows.

    Interview Details

    This was a phone interview from a recruitment agency and this company asked for my bank details! They said Scottish widows needed it! I did not believe this for a second!

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview

Scottish Widows Awards & Accolades

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Additional Info

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Website www.scottishwidows.co.uk
Headquarters Edinburgh, United Kingdom
Size 5000+ Employees
Founded Unknown
Type Subsidiary or Business Segment
Industry Insurance
Revenue $10+ billion (USD) per year

Founded in 1815 as Scotland's first mutual life insurer, Scottish Widows provides life insurance and pension plans, as well as annuities and health insurance coverage. The company's Scottish Widows Bank branch offers savings accounts and mortgage loans, and its Scottish Widows Investment Partnership segment manages over $180 billion (£90 billion) in client funds under management. The company is a subsidiary of theLloyds Banking Group. Its products are sold through direct and independent sales representatives and advisers, as well as through affiliated banks and the... More

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