Sears Reviews

3,920 Reviews
2.4
3,920 Reviews
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Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
729 Ratings
  1. 5 people found this helpful  

    Everything is Perfect Except the Psychology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Footwear MCA  in  Lawton, OK
    Current Employee - Footwear MCA in Lawton, OK

    I have been working at Sears part-time for less than a year

    Pros

    The products we sell are the most important thing. That's what brings the customers in. The products are very good, and the presentation is very good. Shelves are clean, items are organized, salespersons are friendly, helpful, and knowledgeable. MCA's are efficient and hard working. Cashiers are cheerful and smart. Managers are awesome. The managers devote themselves to the store and work very hard at every detail all the time. They are nice and helpful and fair. The backroom crew is professional and clean. Everyone is doing their best and doing it well. I like the music and the atmosphere. It is a great shopping environment.

    Cons

    There's just a negative aura at work. My immediate boss is never happy. She never says anything nice. Meetings are all about numbers, get more numbers, bigger numbers, push the customers for more emails and credit contacts. The customers don't like it. They can't "shop their way" when they're constantly being pushed to give up personal information. They've already given everything they've got, there is no more. Quit milking the credit cow she's dry. A lot of employees are rude to each other or seem unhappy. Employees are also customers, treat them as if they had some value. As far as psychology, for god's sake give compliments to your employees! How hard would it be to say "Hey I noticed you picked up that trash" or even "I see that you were trying to do the right thing but here's where you went astray." Psychology. Lead with the good news, then gently break the bad news. Pat on the back once in awhile.

    Advice to ManagementAdvice

    Be a nice store. Be friendly. Say nice things to your customers and your employees. Customers don't have much money, they don't want long drawn-out contracts. They want quick quality purchases. Quit milking the credit cow she's dry. Use psychology, Give compliments to your employees! Say "Hey I noticed you picked up that trash" or even "I see that you were trying to do the right thing but here's where you went astray." Psychology. Lead with the good news, then gently break the bad news. Pat on the back once in awhile. Employees are also customers, treat them as if they had some value.

    Recommends
    Positive Outlook
    Approves of CEO

Sears Interviews

Updated Sep 28, 2014
Updated Sep 28, 2014

Interview Experience

Interview Experience

53%
26%
20%

Getting an Interview

Getting an Interview

71%
7%
5%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Softlines MCA Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Sears.

    Interview Details

    The interview had three parts to it, HR, Dept Manager, Assistant Store Manager. The ASM makes the final call. I applied online, was called two days later, interviewed 3 days later, then offered a job! Took the drug test the same day off site. I do not remember how quickly I actually ended up working, but I think it was all less than two weeks process.

    Interview Questions
    • Out of all the jobs you have held.. what is the one thing that you regret?   Answer Question
    Negotiation Details
    no negotiation. Standard salary
    Accepted Offer

Sears Awards & Accolades

Something missing? Add an award
Best Places to Work for LGBT Equality, Human Rights Campaign, 2010
Top 200 World's Most Reputable Companies, Forbes, 2009
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Additional Info

Unlock Profile
Website www.searshc.com
Headquarters Hoffman Estates, IL
Size 5000+ Employees
Founded 1886
Type Company - Public (SHLD)
Industry Retail
Revenue $10+ billion (USD) per year

I say retail, you say real estate giant. Time will tell for Sears Holdings, the corporation created by the acquisition of troubled department store operator Sears, Roebuck and Co. by Kmart Holding Corp. The megamerger created one of the nation's largest retailers with about 4,000 stores in North America. Though it has since lost ground, the holding company steers the varied retail operations of Sears (about 840 US department stores) and Kmart (about 1,300 discount outlets), which continue to operate separately under their familiar brand names. Sears Holdings also owns a... More

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