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Serco Group Reviews

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Serco Group CEO Rupert Soames
Rupert Soames
14 Ratings
  • Electronic Technician II

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Electronic Technician II in Colorado Springs, CO
    Former Employee - Electronic Technician II in Colorado Springs, CO

    I worked at Serco Group (More than 10 years)

    Pros

    My project manager/supervisor is/was the bets I ever had. I worked with and for him for over seven years.

    Cons

    The company is very large. Corporate leadership is trying to stay in touch with the people but it is up to the supervisors to take care of the worker bees.


Serco Group Interviews

Interview Experience

Interview Experience

60%
21%
18%

Getting an Interview

Getting an Interview

30%
17%
17%
14
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2

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Work At Home Corporate Travel Agent Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Serco Group (Atlanta, GA) in July 2015.

    Interview

    Two interview process then an Offer was made. First interview was with a recruiter and not scheduled. She randomly called and is lucky I answered, lol, I hate telemarketers. She asked very basic questions about my experience and software I've used. She explained the starting pay for the job is the same across the board and made sure I was okay with that. Honestly, she sounded relieved to have finally found someone with the experience they require. She then told me she'd like to setup an interview with the hiring manager. It took 3 days to receive the email setting up the appointment with the hiring manager and it was for the next day. That interview was more intense and in depth and lasted about 45 minutes. She asked all sorts of questions about my previous travel agent experience. She then told me all about their training program and hours they were hiring for. I was pretty confident I had got the position by the end of the call. She told me I would receive an offer letter or rejection within 48 business hours. My interview was on Friday, by Monday afternoon I received my offer letter. It was contingent upon successfully passing their background check and drug screening. There was nothing on Glassdoor to help me prepare for this interview so, I thought I'd be the first and hopefully help some of you out. On a positive note, both ladies I interviewed with were really nice and helpful and I'm super excited to be working for this company!! There seems to be tons of room for advancement and regular raises. They have every benefit you can imagine as well. Also, the interviews were both on the phone in the comfort of my home. :)

    Interview Questions

    • Tell me about a time you had an irate customer on the line. What was the scenario and how did you handle it?   1 Answer
    • Tell about a time you've really impressed a customer. What was the scenario and end result.   Answer Question
    • Tell about the most complicated itinerary you've planned in detail.   Answer Question

Serco Group Awards & Accolades

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Additional Info

Website www.serco.com
Headquarters Hook, United Kingdom
Size 5000+ Employees
Founded Unknown
Type Company - Public (SECCF)
Industry Business Services
Revenue $5 to $10 billion (USD) per year
Competitors Capita, G4S, Mitie

Serco makes a difference to the lives of millions of people around the world. Our customers are national and local governments and leading companies. By focusing on the needs of the people they serve, we enable our customers to deliver better outcomes. Our frontline delivery involves us in vital areas of public life, including providing safe transport, finding ... More

Mission: Our vision: To be the world's greatest service company. Everyone in Serco discovers a personal interpretation of "greatest" that supports what they do, every day. However it is not about revenues, profitability or growth. It is about being recognised as being the greatest in our field of service. It means being the best at what we do, and how we do it - bringing service to life. That recognition comes from those we deal with.

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