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Service Management Group Reviews

3.4
Rating Trends
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Service Management Group President & CEO Andy Fromm
Andy Fromm
19 Ratings
  • Great Place to Work, Rewards Loyalty

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Service Management Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good culture, fast paced, flexible schedule

    Cons

    burn out for some but getting better


Service Management Group Interviews

Interview Experience

Interview Experience

81%
9%
9%

Getting an Interview

Getting an Interview

69%
23%
7%

Interview Difficulty

3.2
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Executive Assistant Interview

    Anonymous Employee in Kansas City, MO
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ monthsinterviewed at Service Management Group (Kansas City, MO) in February 2015.

    Interview

    I applied to a position in the late fall of 2014. I was interviewed by recruiters via phone twice. A month later, I was asked to interview on-site; The interview lasted 2 hours.

    Interview Questions

Service Management Group Awards & Accolades

Something missing? Add an award
Gold Top 50 Report, AMA Marketing News, 2014
LEED NC 2.2 Gold Certified, United States Green Building Council (USGBC), 2010
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Additional Info

Unlock Profile
Website www.smg.com
Headquarters Kansas City, MO
Size 150 to 499 Employees
Founded 1991
Type Company - Private
Industry Business Services
Revenue $10 to $25 million (USD) per year

SMG (Service Management Group) is the leading international customer experience research firm. Driving business results by partnering with brands to improve customer loyalty and employee engagement, SMG provides actionable insights and recommendations at both the front-line and senior executive levels. SMG has developed a proprietary suite of research services combining world-class technology with unmatched industry expertise. Each year, the firm evaluates over 100 million customer experiences in 88 countries and 41 languages for more than 300 brands.

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