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Service Management Group President & CEO Andy Fromm
Andy Fromm
19 Ratings
  • Helpful (1)

    Could Be a 5-Star Employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO

    I have been working at Service Management Group full-time (More than 3 years)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO


    Where do I start? If you love an energized, fast-passed environment where you come in, look up, and it's suddenly time to go home, this company is for you. We have summer hours accompanied by free lunch on Friday, events and parties galore, and our office is in quite possibly the most happening section of the Crossroads right now. The icing on the cake is that the hours are extremely flexible, bring your dog on Fridays, you can work from home when you want, and there are tons of opportunities for advancement as soon as you prove yourself.


    I know exactly where to start. The biggest glaring issue here is that HR likes to say we offer a competitive salary and they bring in a consultant every couple of years to back up their story, but the truth is they don't. When I was offered $15k more at another company in town for taking a step back in my career, I almost jumped. In fact a ton of people make the jump every year for that exact reason. Second, benefits aren't great if you have ongoing medical issues or need a brand name prescription because there are no generics yet. You'll be paying $3k out of pocket for all of that until Insurance kicks in, thanks to our high deductible plan. HR has an excuse for that too.

    Advice to Management

    Obviously, money is a big issue and the reason turnover is fairly high. We are a highly profitable company and can be even more so if we would quit giving our software and services away for free. Start charging our clients what our products are worth and pay everyone what they deserve. Don't forget we work 50+ hours a week for below-average pay. HR's excuses aren't that effective on the vast majority of people that walk through our doors.

Service Management Group Interviews

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Interview Experience


Getting an Interview

Getting an Interview


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Interview Difficulty




    Executive Assistant Interview

    Anonymous Employee in Kansas City, MO
    No Offer
    Neutral Experience
    Average Interview


    I applied through an employee referral. The process took 4+ monthsinterviewed at Service Management Group (Kansas City, MO) in February 2015.


    I applied to a position in the late fall of 2014. I was interviewed by recruiters via phone twice. A month later, I was asked to interview on-site; The interview lasted 2 hours.

    Interview Questions

Service Management Group Awards & Accolades

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Gold Top 50 Report , AMA Marketing News, 2014
LEED NC 2.2 Gold Certified , United States Green Building Council (USGBC), 2010
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Additional Info

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Headquarters Kansas City, MO
Size 150 to 499 Employees
Founded 1991
Type Company - Private
Industry Business Services
Revenue $10 to $25 million (USD) per year

SMG (Service Management Group) is the leading international customer experience research firm. Driving business results by partnering with brands to improve customer loyalty and employee engagement, SMG provides actionable insights and recommendations at both the front-line and senior executive levels. SMG has developed a proprietary suite of research services combining world-class technology with unmatched industry expertise. Each year, the firm evaluates over 100 million customer experiences in 88 countries and 41 languages for more than 300 brands.

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