SMG (Service Management Group) is the leading international customer experience research firm. Driving business results by partnering with brands to improve customer loyalty and employee engagement, SMG provides actionable insights and recommendations at both the front-line and senior executive levels. SMG has developed a proprietary suite of research services combining world-class technology with unmatched industry expertise. Each year, the firm evaluates over 100 million customer experiences in 88 countries and 41 languages for more than 300 brands.
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Employees are “Satisfied” 29 ratings
97% of the CEO 12 ratings
President & CEO
Current Project Manager in Kansas City, MO
Pros: Smart people. Company has generally competitive mentality yet teams are supportive. There is also a lot of positive energy and great forward momentum. Allows dogs in the office. Summer Friday hours. Projects allow you to work with great variety of… – Full Review
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Accepted Offer – Interviewed in Kansas City, MO Jan 2013 – Reviewed Jul 2, 2014
Interview Details – There was a phone interview, IQ/personality testing, a phone screening, and an interview in the office. The office portion lasted a few hours and involved a presentation and two panel interviews. I met several people (though not the team I might be working with) and got a tour of the building. – Full Interview
Fielding the questions following the presentation. – Answer Question