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Headquarters Kansas City, MO
Size 150 to 499 Employees
Founded 1991
Type Company - Private
Industry Business Services
Revenue $10 to $25 million (USD) per year

SMG (Service Management Group) is the leading international customer experience research firm. Driving business results by partnering with brands to improve customer loyalty and employee engagement, SMG provides actionable insights and recommendations at both the front-line and senior executive levels. SMG has developed a proprietary suite of research services combining world-class technology with unmatched industry expertise. Each year, the firm evaluates over 100 million customer experiences in 88 countries and 41 languages for more than 300 brands.

Working at Service Management Group

Posted by employees

Employees are “Satisfied”   29 ratings


97% Approve of the CEO   12 ratings

Service Management Group President & CEO Andy Fromm

Andy Fromm

President & CEO

Great company on the rise that takes more steps forward than steps back.

  Current Project Manager in Kansas City, MO

Pros: Smart people. Company has generally competitive mentality yet teams are supportive. There is also a lot of positive energy and great forward momentum. Allows dogs in the office. Summer Friday hours. Projects allow you to work with great variety of… Full Review

More Service Management Group Ratings & Reviews ( 29)

Salaries in USD  United States Avg. Salary

Project Manager

9 Service Management Group Salaries


Project Analyst

6 Service Management Group Salaries


Research Analyst

3 Service Management Group Salaries


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More Service Management Group Salaries (28)

Accepted Offer – Interviewed in Kansas City, MO Jan 2013 – Reviewed Jul 2, 2014

Interview Details – There was a phone interview, IQ/personality testing, a phone screening, and an interview in the office. The office portion lasted a few hours and involved a presentation and two panel interviews. I met several people (though not the team I might be working with) and got a tour of the building.Full Interview

Interview Question:
Fielding the questions following the presentation. Answer Question

More Service Management Group Interview Questions & Reviews (9)

Service Management Group Awards & Accolades

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Gold Top 50 Report, AMA Marketing News, 2014
LEED NC 2.2 Gold Certified, United States Green Building Council (USGBC), 2010
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