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Service Management Group President & CEO Andy Fromm
Andy Fromm
23 Ratings
  • SMG

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auditor in Del Mar, CA
    Former Employee - Auditor in Del Mar, CA
    Neutral Outlook
    No opinion of CEO


    Awesome people, good pay, relaxed environment


    Paperwork, far drive, patrons, picky bosses

    Advice to Management

    Plan ahead

Service Management Group Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty



  1. Helpful (1)  

    Project Manager Interview

    Anonymous Employee in Kansas City, MO
    Accepted Offer
    Positive Experience
    Difficult Interview


    I applied through an employee referral. The process took 3+ weeks. I interviewed at Service Management Group (Kansas City, MO).


    Phone Screening by HR staffer Online Assessment (mix of Myers-Briggs personality test and 25-30 word problems filled with details and numbers, from which I'd have to determine "Based on the above information, which one of the below statements are true." Each of the word problems had a 3 minute time counting down. If you didn't answer in 3 minutes, you lost credit and were moved onto the next question) In-House Interview including a) 10 minute/10 slide presentation to the 7-person hiring committee of project managers and senior staff (preferable including qualitative or quantitative data) b) a panel interview (with 3 members of the hiring committee) c) another panel interview (with 3 different members of the hiring committee) d) another online assessment

    Interview Questions

Service Management Group Awards & Accolades

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Gold Top 50 Report , AMA Marketing News, 2014
LEED NC 2.2 Gold Certified , United States Green Building Council (USGBC), 2010
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Additional Info

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Headquarters Kansas City, MO
Size 51 to 200 Employees
Founded 1991
Type Company - Private
Industry Business Services
Revenue $10 to $25 million (USD) per year

SMG (Service Management Group) is the leading international customer experience research firm. Driving business results by partnering with brands to improve customer loyalty and employee engagement, SMG provides actionable insights and recommendations at both the front-line and senior executive levels. SMG has developed a proprietary suite of research services combining world-class technology with unmatched industry expertise. Each year, the firm evaluates over 100 million customer experiences in 88 countries and 41 languages for more than 300 brands.

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