Service Management Group Photos

Service Management Group Reviews

32 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Service Management Group President & CEO Andy Fromm
Andy Fromm
16 Ratings
  • Good benefits for full time manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chef
    Current Employee - Chef

    I have been working at Service Management Group full-time (more than 8 years)


    Really good benefits for full time people. Room for growth within the company as there are many smg buildings around the country


    Slow seasons can be hard for hourly crew.

    Positive Outlook

Service Management Group Interviews

Updated Feb 25, 2015
Updated Feb 25, 2015

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Executive Assistant Interview

    Anonymous Employee in Kansas City, MO
    Anonymous Employee in Kansas City, MO
    Application Details

    I applied through an employee referral. The process took 4+ monthsinterviewed at Service Management Group in February 2015.

    Interview Details

    I applied to a position in the late fall of 2014. I was interviewed by recruiters via phone twice. A month later, I was asked to interview on-site; The interview lasted 2 hours.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview

Service Management Group Awards & Accolades

Something missing? Add an award
Gold Top 50 Report, AMA Marketing News, 2014
LEED NC 2.2 Gold Certified, United States Green Building Council (USGBC), 2010
Show More

Additional Info

Unlock Profile
Headquarters Kansas City, MO
Size 150 to 499 Employees
Founded 1991
Type Company - Private
Industry Business Services
Revenue $10 to $25 million (USD) per year

SMG (Service Management Group) is the leading international customer experience research firm. Driving business results by partnering with brands to improve customer loyalty and employee engagement, SMG provides actionable insights and recommendations at both the front-line and senior executive levels. SMG has developed a proprietary suite of research services combining world-class technology with unmatched industry expertise. Each year, the firm evaluates over 100 million customer experiences in 88 countries and 41 languages for more than 300 brands.

Work at Service Management Group? Share Your Experiences

Service Management Group

Click to Rate