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Service Management Group Reviews

3.5
32 Reviews
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Service Management Group President & CEO Andy Fromm
Andy Fromm
16 Ratings
  • Good benefits for full time manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chef
    Current Employee - Chef

    I have been working at Service Management Group full-time (more than 8 years)

    Pros

    Really good benefits for full time people. Room for growth within the company as there are many smg buildings around the country

    Cons

    Slow seasons can be hard for hourly crew.

    Recommends
    Positive Outlook

Service Management Group Interviews

Updated Feb 25, 2015
Updated Feb 25, 2015

Interview Experience

Interview Experience

81%
9%
9%

Getting an Interview

Getting an Interview

76%
17%
5%

Interview Difficulty

3.2
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Executive Assistant Interview

    Anonymous Employee in Kansas City, MO
    Anonymous Employee in Kansas City, MO
    Application Details

    I applied through an employee referral. The process took 4+ monthsinterviewed at Service Management Group in February 2015.

    Interview Details

    I applied to a position in the late fall of 2014. I was interviewed by recruiters via phone twice. A month later, I was asked to interview on-site; The interview lasted 2 hours.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview

Service Management Group Awards & Accolades

Something missing? Add an award
Gold Top 50 Report, AMA Marketing News, 2014
LEED NC 2.2 Gold Certified, United States Green Building Council (USGBC), 2010
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Additional Info

Unlock Profile
Website www.smg.com
Headquarters Kansas City, MO
Size 150 to 499 Employees
Founded 1991
Type Company - Private
Industry Business Services
Revenue $10 to $25 million (USD) per year

SMG (Service Management Group) is the leading international customer experience research firm. Driving business results by partnering with brands to improve customer loyalty and employee engagement, SMG provides actionable insights and recommendations at both the front-line and senior executive levels. SMG has developed a proprietary suite of research services combining world-class technology with unmatched industry expertise. Each year, the firm evaluates over 100 million customer experiences in 88 countries and 41 languages for more than 300 brands.

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