ServiceSource – Why Work For Us?

Today's CEOs are relentlessly focused on top-line company growth. While recurring revenue accounts for 30-40% of most companies' total revenue, it makes up 50% or more of profit, making it a critical revenue stream and a funding source for innovation and growth. And yet, it's often at the bottom of many companies' priorities list. At ServiceSource, recurring revenue is our sole focus. Our mission is to help technology-enabled companies to maximize their recurring revenue. We increase customers' contract renewal rates on average by 15 percentage points or more.

ServiceSource the global leader in recurring revenue management and we deliver results with Renew OnDemandTM, the world's only cloud application built specifically to manage and grow recurring revenue, which can be combined with our industry-leading services. With over a decade of experience focused exclusively in growing recurring revenue, our services and applications are based on proven best practices and global benchmarks

Learn more about our Product & Service Offerings:
SaaS Product - Renew OnDemand

Managed Services

Welcome To The Silver Lining.

Where challenge and teamwork meet, you'll find the opportunity to roll up your sleeves and build a legendary future. At ServiceSource, you'll get great exposure and solid experience working with Fortune 500 companies in several industries. Just look at our customers! And you'll build your career in an energetic workplace that rewards your wins with unlimited growth potential. (But we still know how to cut loose and have fun.)

At Our Core

  • We Deliver Results
  • We Do The Right Thing
  • We Win Through Teamwork

We Are Global

It's a great time to join our team. We're the global leader in recurring revenue management and software - and we're still growing. We're transforming our company and the industry we serve with our premier product, Renew OnDemandTM. It's the industry's only cloud application built specifically to arm our customers with a complete solution to renew contracts and subscriptions. And our leadership position and accelerated growth means you can develop right along with us, and that your results can open doors to new opportunities for your success - all over the world.

We have strategically located offices in:

  • Denver, CO
  • Dublin, Ireland
  • Kuala Lumpur, Malaysia
  • Liverpool, UK
  • Nashville Tennessee
  • San Francisco, CA
  • Singapore
  • Yokohama, Japan



  • Health, Life, Dental Insurance
  • Vision Care
  • Wellness Programs


  • Gym Discounts
  • Flex Spending
  • Commuter Allowance
  • 401(k)

...we've got you covered


ServiceSource Reviews

243 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
ServiceSource CEO Chris Carrington
Chris Carrington
118 Ratings
  • Helpful (5)

    Allows you to begin your corporate career and gain experience, but not many internal advancement opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Nashville, TN
    Current Employee - Inside Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time (More than a year)

    Neutral Outlook
    Neutral Outlook


    >Pay consists of a base salary with quarterly bonuses. You have the security of a salary, with bonus potential being a nice motivator.
    >Laid back atmosphere with a young lively crowd. Work hard, play harder goes hand in hand with this company.
    >As long as you are getting your work done, properly managing the the client relationship, and hitting/exceeding your sales quota, they will not micro-manage you.
    >Upper Management and Directors are very involved with the company. They will make conversation with the lowest man on the totem pole.


    > They are known to take advantage of skilled employees by giving them 2-3 times the workload without increasing their pay.
    > They've had multiple instances of adjusting bonus payouts after final numbers are in, leaving employees struggling with personal budgets after planning for a much higher payout. This discourages employees and leaves them looking for new jobs.
    > Unclear expectations that vary by director, client, manager, etc.
    > Known for promoting people based on social status and not their results.

    Advice to Management

    Not all sales reps are meant to be managers. Establish career paths for these people to advance in, so you do not have people managing who have no place doing so. Currently, management is the only way to move up from sales.
    If you value a good employee and would like to keep them around, let them know so- both verbally and financially. This company could really excel if it worked on its employee retention. Every year the client has to start over from step 1 because employees move on to better paying jobs and don't feel appreciated. The company knows they can easily replace any sales employee with a recent college graduate, so they don't heavily monitor turnover and the reasons behind it... in turn, employees know this is how they are viewed by their company and it doesn't result in much job security.

ServiceSource Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Graphic Designer Interview

    Anonymous Employee in San Francisco, CA
    Declined Offer
    Positive Experience
    Average Interview
    Declined Offer
    Positive Experience
    Average Interview


    I applied through other source. The process took 3 daysinterviewed at ServiceSource (San Francisco, CA) in April 2015.


    There were two phone screens, the first with the recruiter and the second with the hiring manager. The in-person interview was over four hours long and consisted of one on one interviews with four team members. They asked great questions and the process was standard and enjoyable. After the one-on-one's there was an onsite practical activity having you complete a series of 4 small projects on your own to ensure you had the skills they were looking for. After completing the practical test, there was a quick one on one with the recruiter.

    Interview Questions

    • How do you handle working on a long term project and nearing completion and having a complete change in direction and having to rework the project?   Answer Question

ServiceSource Awards & Accolades

Something missing? Add an award
Technology Fast 500, Deloitte Consulting, 2012

Additional Info

Headquarters San Francisco, CA
Size 1000 to 5000 Employees
Founded 1999
Type Company - Public (SREV)
Industry Information Technology
Revenue $100 to $500 million (USD) per year
Competitors Oracle, SAP, NetSuite

ServiceSource is the global leader in recurring revenue management software and services. The world's most successful companies rely on us to maximize subscription, maintenance and support revenue, improve customer retention and increase business predictability and insight. With over a decade of experience focused exclusively in growing recurring revenue, our services and applications are based on proven best practices and global benchmarks. The company is headquartered in San Francisco, is publicly traded ((NASDAQ: SREV) and has over $8 billion under management for... More

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