ServiceSource – Why Work For Us?

Today's CEOs are relentlessly focused on top-line company growth. While recurring revenue accounts for 30-40% of most companies' total revenue, it makes up 50% or more of profit, making it a critical revenue stream and a funding source for innovation and growth. And yet, it's often at the bottom of many companies' priorities list. At ServiceSource, recurring revenue is our sole focus. Our mission is to help technology-enabled companies to maximize their recurring revenue. We increase customers' contract renewal rates on average by 15 percentage points or more.

ServiceSource the global leader in recurring revenue management and we deliver results with Renew OnDemandTM, the world's only cloud application built specifically to manage and grow recurring revenue, which can be combined with our industry-leading services. With over a decade of experience focused exclusively in growing recurring revenue, our services and applications are based on proven best practices and global benchmarks

Learn more about our Product & Service Offerings:
SaaS Product - Renew OnDemand
http://www.servicesource.com/software-as-a-service/renew-ondemand.html

Managed Services
http://www.servicesource.com/managed-services.html

Welcome To The Silver Lining.

Where challenge and teamwork meet, you'll find the opportunity to roll up your sleeves and build a legendary future. At ServiceSource, you'll get great exposure and solid experience working with Fortune 500 companies in several industries. Just look at our customers! And you'll build your career in an energetic workplace that rewards your wins with unlimited growth potential. (But we still know how to cut loose and have fun.)

At Our Core

  • We Deliver Results
  • We Do The Right Thing
  • We Win Through Teamwork

We Are Global

It's a great time to join our team. We're the global leader in recurring revenue management and software - and we're still growing. We're transforming our company and the industry we serve with our premier product, Renew OnDemandTM. It's the industry's only cloud application built specifically to arm our customers with a complete solution to renew contracts and subscriptions. And our leadership position and accelerated growth means you can develop right along with us, and that your results can open doors to new opportunities for your success - all over the world.

We have strategically located offices in:

  • Denver, CO
  • Dublin, Ireland
  • Kuala Lumpur, Malaysia
  • Liverpool, UK
  • Nashville Tennessee
  • San Francisco, CA
  • Singapore
  • Yokohama, Japan

Benefits

From...

  • Health, Life, Dental Insurance
  • Vision Care
  • Wellness Programs

To...

  • Gym Discounts
  • Flex Spending
  • Commuter Allowance
  • 401(k)

...we've got you covered

 

ServiceSource Reviews

2.8
236 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
ServiceSource CEO Chris Carrington
Chris Carrington
115 Ratings
  • Helpful (3)

    Allows you to begin your corporate career and gain experience, but not many internal advancement opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Nashville, TN
    Current Employee - Inside Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    >Pay consists of a base salary with quarterly bonuses. You have the security of a salary, with bonus potential being a nice motivator.
    >Laid back atmosphere with a young lively crowd. Work hard, play harder goes hand in hand with this company.
    >As long as you are getting your work done, properly managing the the client relationship, and hitting/exceeding your sales quota, they will not micro-manage you.
    >Upper Management and Directors are very involved with the company. They will make conversation with the lowest man on the totem pole.

    Cons

    > They are known to take advantage of skilled employees by giving them 2-3 times the workload without increasing their pay.
    > They've had multiple instances of adjusting bonus payouts after final numbers are in, leaving employees struggling with personal budgets after planning for a much higher payout. This discourages employees and leaves them looking for new jobs.
    > Unclear expectations that vary by director, client, manager, etc.
    > Known for promoting people based on social status and not their results.

    Advice to Management

    Not all sales reps are meant to be managers. Establish career paths for these people to advance in, so you do not have people managing who have no place doing so. Currently, management is the only way to move up from sales.
    If you value a good employee and would like to keep them around, let them know so- both verbally and financially. This company could really excel if it worked on its employee retention. Every year the client has to start over from step 1 because employees move on to better paying jobs and don't feel appreciated. The company knows they can easily replace any sales employee with a recent college graduate, so they don't heavily monitor turnover and the reasons behind it... in turn, employees know this is how they are viewed by their company and it doesn't result in much job security.

ServiceSource Interviews

Interview Experience

Interview Experience

52%
25%
22%

Getting an Interview

Getting an Interview

37%
22%
15%

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Inside Sales Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeksinterviewed at ServiceSource.

    Interview

    I had to attend 3 interviews before I found out I was hired. The whole process took 2 weeks to complete. I had a phone interview first then I had to travel on my own expense to Nashville for 1:1 interview. I found out later that day that I was scheduled for a call back interview. I did the phone interview the next day, which was Friday. I found out that Monday that I got the job and then the manager asked me if I had a ideal date to start what would it be and he coordinated it where I would start as close as I could to that start date.

    Interview Questions

    • All the questions were situational, "what would you do," and "how would you handle this."   Answer Question

    Negotiation

    They send you a document stating wage, commission, and benefits. You sign the document and return it.

ServiceSource Awards & Accolades

Something missing? Add an award
Technology Fast 500, Deloitte Consulting, 2012

Additional Info

Website www.servicesource.com
Headquarters San Francisco, CA
Size 1000 to 5000 Employees
Founded 1999
Type Company - Public (SREV)
Industry Information Technology
Revenue $100 to $500 million (USD) per year
Competitors Oracle, SAP, NetSuite

ServiceSource is the global leader in recurring revenue management software and services. The world's most successful companies rely on us to maximize subscription, maintenance and support revenue, improve customer retention and increase business predictability and insight. With over a decade of experience focused exclusively in growing recurring revenue, our services and applications are based on proven best practices and global benchmarks. The company is headquartered in San Francisco, is publicly traded ((NASDAQ: SREV) and has over $8 billion under management for... More

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