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Shangri-La Hotels and Resorts Reviews

49 Reviews
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Shangri-La Hotels and Resorts President & CEO Greg Dogan
Greg Dogan
5 Ratings
  • Really cares about their employees and clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mental Health Support Staff in Albany, OR
    Current Employee - Mental Health Support Staff in Albany, OR

    I have been working at Shangri-La Hotels and Resorts full-time (more than 3 years)


    I feel like my contribution is valued, and that the company at large really cares about maintaining best practices for the treatment of residents. Much better company than any other in the area, that I am familiar with. They are moving toward a more structured system with more oversight, which is good (and is very needed).


    Not a lot of room for advancement. The only place to go is in to management and there are few positions available. Some of the houses need a lot more oversight from upper management because managers are putting practices in place (or letting staff do so) that are restrictive, mean or borderline abusive. This has been getting a lot better lately, and one of the worst offenders is gone now, but at least one is left. If you get stuck with a bad manager, you're going to have a bad time.

    Advice to ManagementAdvice

    Go in to homes an observe the staff and managers occasionally. I have seen upper management be really surprised and upset by practices that have been going on in houses for months or years. It's great to trust your house managers, but trust AND verify.

    Positive Outlook
    Approves of CEO

Shangri-La Hotels and Resorts Interviews

Updated Feb 11, 2015
Updated Feb 11, 2015

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Business Development Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 3 daysinterviewed at Shangri-La Hotels and Resorts in December 2014.

    Interview Details

    It is very long. My interview was 2 hours !! Besides, it was Friday night. I could guess how working style was. I cant believe it !! It is very far to get there. but you can take a shuttle bus.
    It is difficult to find the entrance , so it is better to go there a bit earlier.

    Interview Questions
    • about my experiences, reason for applying, what you could bring etc   View Answer
    No Offer
    Neutral Experience
    Average Interview

Shangri-La Hotels and Resorts Awards & Accolades

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Best Luxury Hotel Brand, Hurun Report “Best of the Best 2013”, 2013
Best Luxury Hotel Brand, TTG Travel Awards, 2014
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Additional Info

Headquarters Hong Kong, Hong Kong
Size 5000+ Employees
Founded 1971
Type Company - Public (0069)
Industry Travel & Tourism
Revenue $1 to $2 billion (USD) per year
Competitors Unknown

The Shangri-La story began in 1971 with our first deluxe hotel in Singapore.

Inspired by the legendary land featured in James Hilton's 1933 novel, Lost Horizon, the name Shangri-La encapsulates the serenity and service for which our hotels and resorts are renowned worldwide.

Today, Hong Kong-based Shangri-La Hotels and Resorts is Asia Pacific's leading luxury hotel... More

Mission: To delight our guests every time by creating engaging experiences straight from our heart.

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Shangri-La Hotels and Resorts

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