Shangri-La Hotels and Resorts

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Shangri-La Hotels and Resorts Reviews

44 Reviews
44 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Shangri-La Hotels and Resorts President & CEO Greg Dogan
Greg Dogan
4 Ratings

    Really cares about their employees and clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mental Health Support Staff in Albany, OR
    Current Employee - Mental Health Support Staff in Albany, OR

    I have been working at Shangri-La Hotels and Resorts full-time (more than 3 years)


    I feel like my contribution is valued, and that the company at large really cares about maintaining best practices for the treatment of residents. Much better company than any other in the area, that I am familiar with. They are moving toward a more structured system with more oversight, which is good (and is very needed).


    Not a lot of room for advancement. The only place to go is in to management and there are few positions available. Some of the houses need a lot more oversight from upper management because managers are putting practices in place (or letting staff do so) that are restrictive, mean or borderline abusive. This has been getting a lot better lately, and one of the worst offenders is gone now, but at least one is left. If you get stuck with a bad manager, you're going to have a bad time.

    Advice to ManagementAdvice

    Go in to homes an observe the staff and managers occasionally. I have seen upper management be really surprised and upset by practices that have been going on in houses for months or years. It's great to trust your house managers, but trust AND verify.

    Positive Outlook
    Approves of CEO

Shangri-La Hotels and Resorts Interviews

Updated Dec 12, 2014
Updated Dec 12, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Banquet Waiter Interview

    Anonymous Interview Candidate in Manila, Manila (Philippines)
    Anonymous Interview Candidate in Manila, Manila (Philippines)
    Application Details

    I applied through a staffing agency. The process took a dayinterviewed at Shangri-La Hotels and Resorts.

    Interview Details

    Hiring consisted of applying by emailing resume, then scheduling for interview. The interview was brief. The interviewer looked like he was more interested in looks rather than academic background. I was hired on the spot. What we didn't like was the fact that this hotel does not hire rank-and-file employees direct but through recruitment companies so that it can go around the labor laws in terms of employment security and employees benefits.

    Interview Questions
    • What is your perception of EDSA Shangri-la Hotel?   View Answer
    Negotiation Details
    No negotiation as the offer was to take it or leave it.
    Accepted Offer
    Neutral Experience
    Average Interview

Shangri-La Hotels and Resorts Awards & Accolades

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Best Luxury Hotel Brand, Hurun Report “Best of the Best 2013”, 2013
Best Luxury Hotel Brand, TTG Travel Awards, 2014
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Additional Info

Headquarters Hong Kong, Hong Kong
Size 5000+ Employees
Founded 1971
Type Company - Public (0069)
Industry Travel & Tourism
Revenue $1 to $2 billion (USD) per year
Competitors Unknown

The Shangri-La story began in 1971 with our first deluxe hotel in Singapore.

Inspired by the legendary land featured in James Hilton's 1933 novel, Lost Horizon, the name Shangri-La encapsulates the serenity and service for which our hotels and resorts are renowned worldwide.

Today, Hong Kong-based Shangri-La Hotels and Resorts is Asia Pacific's leading luxury hotel... More

Mission: To delight our guests every time by creating engaging experiences straight from our heart.

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Shangri-La Hotels and Resorts

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