Shaw Communications

  www.shaw.ca
  www.shaw.ca

Shaw Communications Reviews

248 Reviews
3.2
248 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Shaw Communications CEO Bradley S. Shaw
Bradley S. Shaw
82 Ratings
  1.  

    Employees: Good, Customers: OK, Executives: Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shaw Communications full-time (more than an year)

    Pros

    - GREAT people to work with. Love my fellow co-workers
    - very supportive management. Supervisors and manager of department extremely supportive
    - very approachable and understanding managers
    - good support environment if you need help
    - great benefits
    - commission is great
    - good training
    - always opportunities to cross departments
    - fantastic environment. Very friendly.

    Cons

    - customers are dumb. You will encounter the dumbest, and angriest people ever.

    - huge lack of advancing. Sure you can cross departments, but that's it. Going higher into supervisors and department managers is extremely unlikely, even trying to advance into a support position. Even more unlikely to advance into the office positions from the call centre

    - huge dissonance between the executives and people in the call center. We're kept in separate buildings, and although they're trying to go into the direction of customer focused, I don't think anyone besides Brad Shaw has ever taken a call

    - lack of transparency on issues

    - guilt trip you when you take days off

    - micro manage

    Advice to ManagementAdvice

    Department managers: good job

    Everyone else higher: Take a day of calls. I dare you.

    It seems to me executives don't even know how the company works apart from on a logistics level. It would be interesting to see the VP of marketing and promotions actually take a call in Loyalty, and tell me if our promotions and no contract are the right thing to do. Sometimes I think Telus does have it right with those contracts. Service agreements are dumb.

    Get the VP of operations to speak to customers.

    This should honestly be a requirement in the company now that everyone has to do some calls and TALK to customers if Shaw really does want to go towards a customer focused model.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

Shaw Communications Interviews

Updated Oct 19, 2014
Updated Oct 19, 2014

Interview Experience

Interview Experience

60%
22%
16%

Getting an Interview

Getting an Interview

69%
15%
5%

Interview Difficulty

2.6
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Planner Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person – interviewed at Shaw Communications.

    Interview Details

    You apply, they call, you meet and they hire you or they don't. Really not much more to say on the subject!!! You apply, they call, you meet and they hire you or they don't. Really not much more to say on the subject!!!

    Interview Questions
    • Tell me about a difficult decision you had to make. That would not be popular. You apply, they call, you meet and they hire you or they don't. Really not much more to say on the subject!!!   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

Shaw Communications Awards & Accolades

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Additional Info

Website www.shaw.ca
Headquarters Calgary, Canada
Size 5000+ Employees
Founded 1971
Type Company - Public (SJR)
Industry Telecommunications
Revenue $2 to $5 billion (USD) per year

Shaw Communications Inc. is a diversified communications and media company, providing consumers with broadband cable television, High-Speed Internet, Home Phone, telecommunications services (through Shaw Business), satellite direct-to-home services (through Shaw Direct) and engaging programming content (through Shaw Media).

Shaw serves 3.3 million customers, through a... More

Mission: Since Shaw's start as a cable company in Edmonton, we have expanded our network and the number of products and services we offer. And we're not stopping there. Shaw has... More

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