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Sitel Reviews

348 Reviews
2.5
348 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
92 Ratings
  1.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Norman, OK
    Former Employee - Customer Service Representative in Norman, OK

    I worked at Sitel full-time for less than a year

    Pros

    Talking to new people, co-workers, experience

    Cons

    Pay could be better, have to deal with upset people

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO

Sitel Interviews

Updated Aug 22, 2014
Updated Aug 22, 2014

Interview Experience

Interview Experience

69%
20%
10%

Getting an Interview

Getting an Interview

52%
13%
12%

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Care Representative Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    I went through the process for direct tv and toys r us. I'm a little ticked off because I was offered a position at directtv and turned it down. Then I didn't get the position at toys r us. The interviewer for direct tv was very warm and responsive and the other lady was so dry and uninterested. I knew I didn't get the position. I correctly answered the questions and my PC made the requirements, but I guess she already hired enough ppl for the day. I was disappointed. Hopefully I can reapply.

    Interview Questions
    Reasons for Declining

    I wanted another position but I will never do that again.

    Declined Offer

Sitel Awards & Accolades

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Additional Info

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Website www.sitel.com
Headquarters Nashville, TN
Size 5000+ Employees
Founded 1998
Type Company - Private
Industry Business Services
Revenue $1 to $2 billion (USD) per year

When businesses need a little help in taking care of their customers, teleservices company Sitel (formerly ClientLogic) wants to be there. The company is a leading provider of business process outsourcing (BPO) services related to customer care. Its offerings include customer acquisition, back-office processing, collections, and technical support. To assist its clients with their sales management needs, Sitel performs inbound and outbound sales, subscription renewal, database cleaning, lead generation, and order fulfillment services. It operates from more than... More

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