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Sitel Reviews

2.5
458 Reviews
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Sitel President & CEO Bert Quintana
Bert Quintana
135 Ratings
  • 2 people found this helpful

    Work at Home opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV

    I have been working at Sitel

    Pros

    No commute, all equipment provided at no additional charge, various campaigns t choose from, promotional opportunities fairly quick. It's a great way to avoid the loud chaotic environment of a call center atmosphere. The company offers great benefits and promotes from within.

    Cons

    Starting pay should be no less than $11.00. $9.00 hardly supports a family. Training should be longer and include more information that will allow employee to be more equipped when they get into production. Operation, Coaches, and Trainers can be unprofessional in their interaction with employees. Human resources fails to act on behalf of the employee.

    Advice to ManagementAdvice

    Remember at one point you to were a novice, you were a new hire, and you were a trainee. Be proactive and not reactive. High turnover rates within a company can eventually mean the demise of that company.

    Recommends
    Neutral Outlook

Sitel Interviews

Updated Mar 15, 2015
Updated Mar 15, 2015

Interview Experience

Interview Experience

68%
22%
9%

Getting an Interview

Getting an Interview

67%
12%
7%

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Call Center Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Sitel.

    Interview Details

    Apply online, then find the local phone number or show up onsite to check on it. Let them know you want it, and they most likely will grant your wish. Two visits, a basic computer proficiency test which included a dictation test for typing speed of the declaration of independence. Then training, paid. Weeks of it. Hands on and many power points. Very easy open book tests. Easy if you paid attention and took notes anyways. If you zoned out, or lost the hand outs...well.

    Interview Questions
    • Availability, computer proficiency, other basic stuff. nothing strange.   Answer Question
    Negotiation Details
    No negotiations, set start rate $8/hr, scheduling maybe somewhat flexible sometimes.
    Accepted Offer
    Positive Experience
    Easy Interview

Sitel Awards & Accolades

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Additional Info

Unlock Profile
Website www.sitel.com
Headquarters Nashville, TN
Size 5000+ Employees
Founded 1998
Type Company - Private
Industry Business Services
Revenue $1 to $2 billion (USD) per year

When businesses need a little help in taking care of their customers, teleservices company Sitel (formerly ClientLogic) wants to be there. The company is a leading provider of business process outsourcing (BPO) services related to customer care. Its offerings include customer acquisition, back-office processing, collections, and technical support. To assist its clients with their sales management needs, Sitel performs inbound and outbound sales, subscription renewal, database cleaning, lead generation, and order fulfillment services. It operates from more than... More

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