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Sitel Reviews

363 Reviews
2.5
363 Reviews
Rating Trends

Recommend to a friend
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Sitel President & CEO Bert Quintana
Bert Quintana
102 Ratings
  1. 1 person found this helpful  

    Answering calls for emergency roadside service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Control Center Supervisor in Las Vegas, NV
    Former Employee - Control Center Supervisor in Las Vegas, NV

    I worked at Sitel full-time (more than 10 years)

    Pros

    The best pro was being able to help the public and other call receivers.

    Cons

    There were no cons to mention

    Advice to ManagementAdvice

    some suggestions to improve customer care were discussed

    Recommends
    Neutral Outlook
    No opinion of CEO

Sitel Interviews

Updated Oct 22, 2014
Updated Oct 22, 2014

Interview Experience

Interview Experience

69%
20%
10%

Getting an Interview

Getting an Interview

57%
12%
11%

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Sitel.

    Interview Details

    The interview process is long and drawn out, because they will hire you, its just a matter of when and on what campaign. You will go through interview with current coaching staff after you've done the assessment to determine which campaign suits your talents all of which can take up to an hour. After the assessment and interview you will be given information about drug testing, if you pass the drug testing, then your called back for a follow-up interview and finally enrolled into a training class based off the training schedules it normally lasts up to three weeks.

    Interview Questions
    • Interview questions are not particularly difficult as they are just looking for competency.   Answer Question
    Negotiation Details
    no
    Accepted Offer
    Positive Experience

Sitel Awards & Accolades

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Additional Info

Unlock Profile
Website www.sitel.com
Headquarters Nashville, TN
Size 5000+ Employees
Founded 1998
Type Company - Private
Industry Business Services
Revenue $1 to $2 billion (USD) per year

When businesses need a little help in taking care of their customers, teleservices company Sitel (formerly ClientLogic) wants to be there. The company is a leading provider of business process outsourcing (BPO) services related to customer care. Its offerings include customer acquisition, back-office processing, collections, and technical support. To assist its clients with their sales management needs, Sitel performs inbound and outbound sales, subscription renewal, database cleaning, lead generation, and order fulfillment services. It operates from more than... More

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