Smashburger Master

www.smashburger.com
Profile Unclaimed

Smashburger Master Reviews

71 Reviews
3.3
71 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Scott Crane
19 Ratings
  •  

    Great company, great job environment, and good way to start a career into management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader
    Former Employee - Shift Leader

    I worked at Smashburger Master

    Pros

    Co-workers where always made newcomers feel welcomed, flexible schedule, easy job, ability to move through different positions (you weren't just the cashier, everyday was different), and ability to move up withing the company quick. After a year of employment, everyone could get vacation hours as long as you did more than 30 hours a week, which was a plus for everyone.

    Cons

    Although you could move up quick it only seem to be at a Shift Lead level, it was harder to become an assistant depending on district manager, low pay, training was a bit messy, and communication withing stores was very off. When they lowered the hiring age to 16, instead of 18 many high school kids came in but they were a bit more lazy and harder to get people to cover shifts. They removed tips all together making it harder to have incentive to go "Above and Beyond" while working. They removed Smash Cash, which was also another incentive to both BOH and FOH get food out quicker to customers.

    Advice to ManagementAdvice

    Better training, you can't expect a Shift Leader to train Assistant Managers and General Managers without better compensation. I trained so many managers and never saw a pay raise for my efforts. Have more respectful District Manager, and when they come to check on store during peak hours have a little consideration that everyone is putting 110% and then criticize them because they went to the back to put dishes away (that they have just bussed the table for people to sit, I must add) and didn't immediately grabbed the food in the window that was just placed there for less than a second. More pay for employes that training new people, or give us more certified trainers, and more pay for Shift Leads that have to take up an Assistant type of position. Bring back some kind of incentive, that will boost employes to give outstanding customer service such as tips or bonus.

    Recommends
    Positive Outlook
    Approves of CEO

Smashburger Master Interviews

Updated Feb 20, 2015
Updated Feb 20, 2015

Interview Experience

Interview Experience

56%
25%
18%

Getting an Interview

Getting an Interview

70%
12%
8%

Interview Difficulty

1.9
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Front of House Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Smashburger Master.

    Interview Details

    Filling out the application online was the most difficult part of the Hiring process. At the end of the application there was a long and challenge test with lots of math challenges (some of which stumped me a little) that I wasn't expecting to see on an application for a burger place. The interview itself was quite easy. They just asked me about myself, asked if I thought I could do the job and then invited me in that weekend to work a few hours so that could gauge how well I would do doing the actual job.

    Interview Questions
    • There really wasn't any thing difficult but I wasn't expecting them to actually have me come in and prove myself on the job before I was even hired. I actually liked that though because the job isn't very hard and I did well despite a large workload that day.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview

Smashburger Master Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add an award

Additional Info

Website www.smashburger.com
Headquarters Denver, CO
Size 1000 to 5000 Employees
Founded 2007
Type Company - Private
Industry Restaurants, Bars & Food Services
Revenue Unknown / Non-Applicable

Smashburger is a leading fast casual “better burger” restaurant with more than 272 corporate and franchise restaurants operating in 30 states and in four international countries. The company began in 2007 with the vision of Rick Schaden and funding by Consumer Capital Partners—the private equity firm that he and his father Richard own. By offering fresh, premium “smashed to order” burgers, chicken sandwiches, salads, signature side items and hand-spun Häagen-Dazs shakes, Smashburger has modernized the way people think about burgers. Known for localizing its menu with... More

Work at Smashburger Master? Share Your Experiences

Smashburger Master

 
Click to Rate
or