Smucker – Why Work For Us?

We seek to create a warm, welcoming environment that facilitates open communication and interaction. Our facilities provide a sense of community where people will be proud to gather, work, and learn from one another. We will achieve our vision by focusing on preserving our culture, limiting our environmental impact, and being socially responsible.

At Smucker, our work environment vision is centered on the idea of facilitating communication, community, and culture. We know open and direct communication with and between our employees strengthens Relationships and our Ability to Implement. Transparent communication builds trust, and we make communication a priority with all employees and at all levels of the organization.

Relationship building is further supported through day-to-day interactions and the practice of “Management by Walking Around” wherever practical. At Smucker, a face-to-face conversation is always preferable to relying solely on a report or an email.

We are intentional about referring to both diversity and inclusion. We believe that an inclusive environment and diverse organization strengthens our Company and enables every employee to reach their full potential. We also believe that diversity and inclusion lead to better business results.

Our approach to addressing business opportunities and challenges is inclusive and drives us to seek a wide range of perspectives and differing viewpoints. When faced with business opportunities and challenges, we encourage our organization to ask, “What do you think?”

In the early 19th century, John Chapman, or “Johnny Appleseed,” wandered the Ohio countryside, sowing apple seeds and securing a place in American history.

It was from the fruit of Johnny Appleseed's trees that Orrville, Ohio, resident Jerome Monroe Smucker first pressed cider at a mill he opened in 1897. Later, he also prepared apple butter, which he sold from the back of a horse-drawn wagon. Each crock bore a hand-signed seal as his personal guarantee of quality.

Before long, J.M. Smucker’s name became well known in its own right, as residents throughout the region — and eventually the nation — came to associate the Smucker’s® brand name with wholesome, high-quality fruit products.

Much like Johnny Appleseed's trees, The J.M. Smucker Company has strong roots that have allowed it to grow and prosper throughout the last 115 years. Today, our products can be found in homes and restaurants throughout the world.


We have always defined success by more than financial performance. We believe how we do things is as important as what we do. Our family of nearly 5,000 employees recognizes we can have a positive and meaningful impact on society through our continued focus on Our Purpose of helping to bring families together to share memorable meals and moments.

Achieving Our Purpose is what motivates and inspires our employees — people who strive every day to provide high quality products that help families create memorable meals and moments together.

We are honored that consumers choose our iconic brands and portfolio of trusted products as part of their everyday meals, snacks shared with friends, and family celebrations. It is through these times that we connect with each other, nurture relationships, build meaningful traditions, and create lasting bonds with those most special to us.

At Smucker, we recognize and respect the power of family mealtime. By focusing our business around convenient, delicious, and good and good for you products, we help support the power of family meals and all its benefits.


Our Basic Beliefs are the Company’s values and principles that guide both strategic decisions and daily behavior. The Basic Beliefs are deeply rooted in the philosophy and heritage of the Company’s founder.

These Basic Beliefs regarding QualityPeopleEthicsGrowth, and Independence have served as a strong foundation throughout our history and will continue to be the basis for future strategy, plans, and accomplishments.

In 1897, The J.M. Smucker Company was formed by a dedicated, honest, forward-looking businessman, J.M. Smucker. Because he made a quality product, sold it at a fair price, and followed sound policies, the Company prospered.

Today, we who inherit the Smucker name and the Smucker tradition of successful business operations base present practices on these time-honored values and principles. We interpret them, in terms of modern business thinking, to be the guideposts for decision-making and daily interactions with consumers, customers, employees, suppliers, communities, and shareholders.


Quality applies to our products, our manufacturing methods, our marketing efforts, our people, and our relationships with each other.

The Smucker family of brands will continue to be known as the highest quality products offered in our respective markets. We only produce and sell products that enhance the quality of life and well-being. We continuously look for daily improvements that will, over time, result in consistently superior products and performance.

Our growth and business success have been built on a foundation of quality, earning the trust of our constituents in our products and our people. At Smucker, quality will continue to come first.


"We seek employees with integrity who are committed to preserving and enhancing the values and principles inherent in our Basic Beliefsthrough their own actions."

We are fair with our employees and maintain an environment that encourages personal responsibility within the Company and the community. In return, we expect our employees to be responsible for not only their individual jobs but for the Company as a whole. We seek employees with integrity who are committed to preserving and enhancing the values and principles inherent in our Basic Beliefs through their own actions.

We firmly believe that:

  • Every employee makes a difference.
  • An inclusive environment and diverse organization strengthens our Company and enables every employee to reach their full potential.
  • Highest quality people produce the highest quality products and services.
  • Highest business ethics require the highest personal ethics.
  • Responsible people produce exceptional results.


The same strong ethical values on which our Company was founded provide the standards by which we conduct our business, as well as ourselves. These values include honesty, respect, trust, responsibility, and fairness.

We accept nothing less, regardless of the circumstances. Therefore, we maintain the highest standard of ethics with our consumers, customers, employees, suppliers, communities, and shareholders.


Along with day-to-day operations, we continuously look forward and focus on the potential of our Company. Growing is reaching for that potential, whether through the acquisition of new brands, development of new products and new markets, the discovery of new management or manufacturing capabilities, or the personal growth and development of our people and their ideas.

Growth also requires that we maintain a global perspective of the world in which we conduct business and a responsibility for our impact on the cultural, economic, environmental, and social fabric of our global community.

We are committed to strong, balanced growth within prudent financial parameters. This balanced growth will enable us to both provide a fair return to our shareholders and enhance our consumer franchise. We remain independent from short-term, external influences because we believe that when we make decisions with a long-term perspective, growth will naturally follow.


We have a strong commitment to the stewardship of the Smucker Company. We strive to be an example of a company that can achieve success while conducting business in accordance with ourBasic Beliefs.

We believe that the interests of all of our constituents — consumers, customers, employees, suppliers, communities, and shareholders — are best served by preserving the unique Smucker culture and maintaining our independence.

We strongly believe that our proven track record of creating long-term value has been built on the foundation of our culture and independence.

To us, value means bringing families together, building brands that are among the most trusted with consumers and customers, investing in our communities, developing our people, and, ultimately, delivering long-term returns to our shareholders.

The J.M. Smucker Company is a great place to work because Northeast Ohio is a great place to live, explore, and raise a family. Whether you come from a major metropolitan area and love city life, or you prefer the pace of relaxed country living, or anything in-between, you'll find a home within a comfortable commute from our Corporate offices in Orrville.

Only 30 minutes away, the greater Akron area offers a full complement of housing, recreation, education, and the arts. To the north, greater Cleveland presents an equally diverse range of lifestyle communities and activities.

Reasons to live in Northeast Ohio:

  • Diverse communities and affordable housing.
  • Acclaimed health care and wellness programs.
  • Top-rated schools, colleges, and universities.
  • A variety of recreational activities and attractions.
  • Professional, minor-league, and college sports.
  • World-class arts and cultural programs.
  • Superb shopping and dining.


Working and Living in Northeast Ohio

Within easy access of Orrville, the lifestyle options are unlimited. From Akron's trendy Highland Square and the 1920's-era homes of Fairlawn Heights, loft-style apartment living in downtown Cleveland's restored Warehouse district, gracious country homes and golf communities of Medina, to the small-town charm and natural landscapes of Wayne County, you'll find a place to live that fits the way you want to live. It's all at your doorstep, from The J.M. Smucker Company in Orrville, Ohio.

Health and Wellness

A Healthy Interest in Healthcare

Northeast Ohio is fast becoming a premier medical center. The nationally-acclaimed Cleveland Clinic was recently ranked first in heart care by U.S. News and World Report. The Clinic, along with Cleveland's University Hospitals, provides world-class medical care. Equally respected, Akron General and the Akron Children's Hospital provide expert care.

Northeast Ohio's medical community is at the forefront of Ohio's leadership in medical science and technology. No matter where you live in Northeast Ohio, you have access to one of many advanced medical systems caring for the region — and the health and wellness of its residents.


A Study in Education Opportunities

Northeast Ohio is home to many of the top-rated schools in the state — and the nation. From elementary and secondary systems, to colleges and universities, the educational opportunities at every level are second to none. Whether you are selecting a public or private school for your children, or seeking an advanced degree to further your career, Northeast Ohio is an intelligent choice for superior academics and nationally-ranked collegiate sports.

The college preparatory curricula of Northeast Ohio public schools consistently earn the highest rankings in the state, producing numerous National Merit Scholars every year.

Smucker employees are also able to take advantage of our tuition assistance program for undergraduate and graduate degrees. We encourage our employees to continue their educational development, and are pleased to support their efforts to do so.

The Arts and Entertainment

Inspiration for Your Creative Side

Northeast Ohio is a center of arts and culture. Greater Akron hosts a wide variety of cultural venues, including the renowned Akron Art Museum, the Akron Symphony, the fascinating National Inventors Hall of Fame, and the E.J. Thom`Hall Performing Arts Center on the campus of Akron University.

Just north, in Cleveland, attend world-class symphony performances at Severance Hall, home of the Cleveland Orchestra. The exhibits of the Cleveland Museum of Art rival collections worldwide. Bring the family to visit the Cleveland Museum of Natural History, the Great Lakes Science Center, or the Rock and Roll Hall of Fame. Enjoy live theater in the restored grandeur of Playhouse Square.

And don't miss an outdoor summer concert at the Blossom Music Center, nestled in the Cuyahoga Valley between Akron and Cleveland.

Sports and Recreation

Great Sports, Pristine Parks, and Family Fun for All

Northeast Ohio surrounds you with an abundance of recreational and outdoor attractions. If you are a sports fan, you've arrived at the center of some of the most competitive programs in the nation, at every level.

Whether your passion is high school, college, minor-league, or professional sports, Northeast Ohio teams attract a huge fan base. Akron offers a superb baseball field that is home to the minor-league Akron Aeros. Cleveland boasts the Cavaliers in basketball, Indians in baseball, Browns in football, and much more.

If you just like to get outdoors for a short day trip, browse an open-air farmers' market, or explore the natural beauty of the 33,000-acre Cuyahoga Valley National Park. You'll find that Northeast Ohio has so much to see and do all year long.

Dining and Shopping

A Taste of Great Food and World-Class Shopping

Northeast Ohio is a shopper and diner’s paradise. From gracious indoor malls, main-street concept shopping centers, and outlet meccas, to specialty stores and arts-and-crafts festivals, Northeast Ohioans find no shortage of retail offerings.

And, you can savor virtually unlimited dining, from fine gourmet, traditional ethnic specialties, or casual comfort food. Shopping or dining, Northeast Ohio will satisfy your appetite, from eclectic to mainstream to unexpected.

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Peanut, Peanut Butter and Jelly!

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Smucker Reviews

71 Reviews
71 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Richard K. Smucker
22 Ratings

    Very Good Company!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New Orleans, LA
    Current Employee - Anonymous Employee in New Orleans, LA

    I have been working at Smucker full-time (more than 10 years)


    I work at a ex P&G facility purchased by Smucker's in 2008 and Smucker's has been great!! Pay, benefits, work life balance, environment, management, are all very good! There are very few jobs where you can enjoy work, laugh, and make the type of wage available here employees are very fortunate.

    As someone who has been in multiple plants this site truly is a great place to be!!


    Pay structure is very good, but some of the truly exceptional are under compensated and over utilized while many others are over compensated and have little in the way of skills to utilize!! Which means the ones who "Do" well they do more and the ones who "Don't" just keep relying on the ones that do. The pay system doesn't differentiate this very well at all, unfortunately.

    Advice to ManagementAdvice

    The few who are under compensated need to have a path to get paid what they deserve over and above the current 5 tier system. Anyone who works at the NOLA campuses knows exactly who this person is! Why pay contract engineers over $105/hr when you can get a technician to do the work for 25% of that?

    Positive Outlook
    Approves of CEO

Smucker Interviews

Updated Nov 5, 2014
Updated Nov 5, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Utilities Worker Interview

    Anonymous Employee in Toledo, OH
    Anonymous Employee in Toledo, OH
    Application Details

    I applied online – interviewed at Smucker.

    Interview Details

    There were two on-site interviews and another aptitude test. A plant tour which wasn't well thought out and hard to hear since our group had to wear ear plugs trying to listen to a person that was in a hurry and didn't seem to care if you heard him .

    Interview Questions
    • What would you do to take charge of a group if something needed to be done right away?   View Answer
    No Offer
    Negative Experience
    Difficult Interview

Smucker Awards & Accolades

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100 Best Companies to Work For, Fortune, 2010
100 Best Companies to Work For, Fortune, 2008
100 Best Companies for Minorities, Fortune, 2008
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Additional Info

Headquarters Orrville, OH
Size 1000 to 5000 Employees
Founded 1897
Type Company - Public (SJM)
Industry Manufacturing
Revenue $5 to $10 billion (USD) per year

The J. M. Smucker Company is best known for sweet and sticky fruity stuff, but coffee significantly perks up its bottom line. The #1 US producer of jams, jellies, and preserves also makes dessert toppings, juices, and specialty fruit spreads under such names as Smucker's, Laura Scudder's, and Knott's Berry Farm. The company is home to the #1 coffee brand in the US -- Folgers. Many of its brands, including Folgers, Smucker's, Café Bustelo, Jif, and Crisco, are US market leaders. Smucker's roster also includes baking-goods brands Hungry Jack and Pillsbury, as well as Eagle... More

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