- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at Sourcefire full-time (More than 5 years)RecommendsPositive OutlookNo opinion of CEORecommendsPositive OutlookNo opinion of CEO
At Sourcefire we provide industry-leading computer network intrusion prevention systems. Our Technical Support department has been widely recognized as one of the best in the industry. We pride ourselves on having the first point of contact for a customer with a problem being someone with the expertise that would require multiple escalations to higher levels at most other support organizations. Management at Sourcefire is very supportive of its employees, providing opportunities for training and advancement at every turn.
Sourcefire was acquired by Cisco Systems about a year ago. The structure of Sourcefire technical support was very different from that of Cisco technical support. Integrating the two organizations has been challenging. Additionally, we have heard from numerous Sourcefire customers that they don't want their previous experiences with Sourcefire support to change, putting more pressure on us to figure out how to continue to provide that experience within a very different internal structure.
Advice to Management
I'm not sure how this could be addressed, but the perception from Sourcefire customers has been that their support experience will be less satisfying after Sourcefire is fully integrated with Cisco. I realize that modifying Cisco procedures and corporate culture is unlikely to happen, but some effort to maintain the Sourcefire attitude toward customer support would be a very good idea.
Getting an Interview
Getting an Interview
- No OfferNeutral ExperienceDifficult Interview
I applied online. The process took 4+ months – interviewed at Sourcefire (Columbia, MD) in April 2015.
I applied a couple months back and got an email for phone screen. I was phone screen by the hire manager and interview process really quick. From phone screen to on site interview within 2 weeks. And the interview question is pretty technical .
- Basic linux command question and networking questions Answer Question
Let us know if we're missing any workplace or industry recognition –
Sourcefire puts FirePOWER behind its network security and information management software. The company's 3D (for discover, determine, and defend) software is based on Snort, an open-source intrusion detection engine. Its FirePOWER acceleration technology secures applications without sacrificing performance and efficiency. Sourcefire also uses hundreds of centrally managed sensors to detect, block, and analyze network traffic. It targets the finance, government, health care, manufacturing, and technology industries; customers have included SAIC and Ernst & Young ...