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Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
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  • Helpful (4)

    Flight Attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Baltimore, MD
    Former Employee - Flight Attendant in Baltimore, MD

    I worked at Southwest Airlines

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO


    Amazing culture, co-workers, benefits!!!! The top airline to work for in the industry based on Southwest's contract alone.


    You have to be willing to commute, if you do not live in your base city.

Southwest Airlines Interviews

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Interview Experience


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Getting an Interview


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Interview Difficulty



  1. Helpful (5)  

    Intern Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 3+ monthsinterviewed at Southwest Airlines.


    I applied online in November and didn't hear back until February and set up a phone interview with my main recruiter. The call lasted about 30 minutes and the recruiter was super friendly and made me feel very comfortable. She started off by telling me a little more about the position and then we went over my resume. I made sure to know the job description front and back so I could apply my experience to the position I was interviewing for. She asked me questions such as:
    -name a time you were in a conflict with someone and how did you handle it.
    -why your major?
    -why pursue this internship verse a full-time position?
    -what have you learned from these experiences?
    -why southwest?
    It went well because at the end of the phone call she said they wanted to fly me out to interview in person. There I brought my letters of rec and my "why Southwest" essay.
    At the interview I was with the same recruiter and the person I would be reporting to. They both were laid back and made me feel at ease. We again went through my resume so the manager could get to know me and was asked a few more situational questions:
    -what was your least favorite thing you did in your previous internship experience?
    -what's your weakness? (Answer this and spin it with a positive)

    They do a good job of making sure you are comfortable so they can see the real you.

    About a week later I got a call back and was told I was right for Southwest but not that particular position so my recruiter asked if I would be interested in a different position that better suited my skills. I set up another phone interview with her and the managers and went through the same questions and my resume. I made sure to do my research and offer any suggestions on the particular project I would be working on if selected as an intern. They liked that I already had ideas.

    I was called back almost immediately with an offer.

    Overall the entire experience was so laid back and friendly. Southwest doesn't just hire for the position, they hire the person and if they think you fit in with the culture, they will find a place for you which is why it's so important to just be yourself.

    Interview Questions

Southwest Airlines Awards & Accolades

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World's Most Admired Companies, Fortune, 2014
Employees’ Choice - 50 Best Places to Work (# 2), Glassdoor, 2011
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Additional Info

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Headquarters Dallas, TX
Size 5000+ Employees
Founded 1971
Type Company - Public (LUV)
Industry Travel & Tourism
Revenue $10+ billion (USD) per year
Competitors Unknown

Now in our 43rd year of service, we continue to differentiate ourselves from other carriers with exemplary Customer Service delivered by nearly 45,000 Employees to more than 100 million customers annually. Southwest Airlines is the nation’s largest carrier in terms of originating domestic passengers boarded and operates the largest fleet of Boeing aircraft in the world... More

Mission: The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company... More

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