2 people found this helpful
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at SquareTrade full-time (more than an year)Pros
This company is stocked full of intelligent and effective people and they make working together and problem solving much more satisfying.
I started here at the bottom of the ladder answering the phone to end customers about a year and a half ago, and have had several internal opportunities present themselves. I was promoted into the analytics team and have enjoyed much professional growth in the short six months since that move.
Also, SquareTrade promotes team bonding, group events, and has an awesome cafeteria which serves as a communal eating area, as well as a great space for impromptu meetings (or world cup or world series games). The office is located very conveniently for public transportation options - great for commuters like myself.Cons
I wish they matched 401k contributions, and sometimes I think that not everyone in every level of management respects how taxing it is to talk to end customers all day. Many customers have unrealistic expectations, butAdvice to ManagementAdvice
Lets get that 401k matching! Otherwise, to senior management, you guys have great personalities, and it is clear that everyone wants this company to progress and succeed.RecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
2 people found this helpfulApplication Details
I applied through a recruiter. The process took 2+ weeks – interviewed at SquareTrade in August 2014.Interview Details
Cancelled my 1st interview on my way there and seemed unapologetic about it. Then when I interviewed the next week they seemed uninterested content with mediocrity. I felt like this was one big waste of my time and this company, although it has a good service, has a poor infrastructure with disgruntled employees.Interview Questions
Reasons for Declining
- Nothing was a difficult question to answer. Answer Question
I was just amazed that this company actually saw it as less of a value for a person to add value. It really seemed like this company was ok existing in a vacuum. The marketing department does a great job painting an inaccurate picture of this organization. I would take a job at this company no matter how much they paid. Oh and the pay is LOW! You can tell alot about a company by the way they treat their guests. First off my initial interview was cancelled less than an hour before it was scheduled and they were not even apologetic about it. I actaully contacted them to see if we could proceed.
Then after getting there I wasn't offered a drink of water or anything until half way into the interview. To top it all off they were fairly unapologetic about what happened with my cancelled interview. The biggest turn off was that two of the individuals had their phones on vibrate and picked it up during the interview.
I felt as though I had a great deal to bring to the table to improve the organization and they seemed to shun that. One individual even debated with me that in a company that is growing as fast as they are that the manager should keep to task and not spend any strategic time.
To Top it off the pay range is extremely LOW!
No Thanks!Declined OfferNegative ExperienceAverage Interview
SquareTrade is the top-rated protection plan trusted by millions of happy customers and offered by top retailers including Amazon, Costco, Staples, Sam's Club and Tesco. We have more than 225,000 fans on Facebook, consistently win industry awards and have received tens of thousands of 5-star reviews. SquareTrade is profitable, growing year on year, and attracted one of the...
Mission: Provide people everywhere with world-class, customer-centric protection plans and delighting them with customer service.