SquareTrade Reviews

3.4
46 Reviews
Rating Trends
Recommend to a friend
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Steven Abernethy
36 Ratings
  • Helpful (1)

    Great People, Great Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SquareTrade

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    -Fun and Friendly people
    -Great team events
    -High transparency

    Cons

    -Lower Salaries
    -Divide between customer service reps and rest of company

    Advice to Management

    Keep on inspiring!

SquareTrade Interviews

Updated Jan 27, 2015

Interview Experience

Interview Experience

73%
13%
13%

Getting an Interview

Getting an Interview

72%
27%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1. Helpful (2)  

    Area Manager Interview

    Declined Offer
    Negative Experience
    Average Interview
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2+ weeksinterviewed at SquareTrade (San Francisco, CA) in August 2014.

    Interview

    Cancelled my 1st interview on my way there and seemed unapologetic about it. Then when I interviewed the next week they seemed uninterested content with mediocrity. I felt like this was one big waste of my time and this company, although it has a good service, has a poor infrastructure with disgruntled employees.

    Interview Questions

    Reasons for Declining

    I was just amazed that this company actually saw it as less of a value for a person to add value. It really seemed like this company was ok existing in a vacuum. The marketing department does a great job painting an inaccurate picture of this organization. I would take a job at this company no matter how much they paid. Oh and the pay is LOW! You can tell alot about a company by the way they treat their guests. First off my initial interview was cancelled less than an hour before it was scheduled and they were not even apologetic about it. I actaully contacted them to see if we could proceed.

    Then after getting there I wasn't offered a drink of water or anything until half way into the interview. To top it all off they were fairly unapologetic about what happened with my cancelled interview. The biggest turn off was that two of the individuals had their phones on vibrate and picked it up during the interview.

    I felt as though I had a great deal to bring to the table to improve the organization and they seemed to shun that. One individual even debated with me that in a company that is growing as fast as they are that the manager should keep to task and not spend any strategic time.

    To Top it off the pay range is extremely LOW!

    No Thanks!

SquareTrade Awards & Accolades

Something missing? Add an award
Best Places to Work in the Bay Area, The San Francisco Business Times and Silicon Valley/San Jose Business Journal, 2013
Best Places to Work in the Bay Area, The Silicon Valley/San Jose Business Journal, San Francisco Business Times, 2014
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Additional Info

Website www.squaretrade.com
Headquarters San Francisco, CA
Size 150 to 499 Employees
Founded 1999
Type Company - Private
Industry Insurance
Revenue Unknown / Non-Applicable per year
Competitors Unknown

SquareTrade is the top-rated protection plan trusted by millions of happy customers and offered by top retailers including Amazon, Costco, Staples, Sam's Club and Tesco. We have more than 225,000 fans on Facebook, consistently win industry awards and have received tens of thousands of 5-star reviews. SquareTrade is profitable, growing year on year, and attracted one of the... More

Mission: Provide people everywhere with world-class, customer-centric protection plans and delighting them with customer service.

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