Squarespace

  www.squarespace.com
  www.squarespace.com

Squarespace Reviews

23 Reviews
4.4
23 Reviews
Rating Trends

Recommend to a friend
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Anthony Casalena
16 Ratings
  1.  

    A very positive and nurturing environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care in Portland, OR
    Current Employee - Customer Care in Portland, OR

    I have been working at Squarespace full-time

    Pros

    Hands down, the greatest job I've ever had. Everyone is really supportive of each other, and your hard work will not go unnoticed. I've had lots of jobs where supervisors will have the vague "check in" or review after three months, but my meetings are consistent and beneficial to my growth.

    It's apparent that the company subscribes to the belief that happy workers will do good work, and I have to say that it is very true from what I can tell. The benefits are fantastic, and the compensation is great.

    I've never seen anyone get fired or anything either, since they do a very good job of vetting great people and guiding them to success. I myself was pulled out of unemployment obscurity, where I spent years trying to find work, and Squarespace gave me a chance to do something good with my life.

    Cons

    - The schedule can get a little crazy, but I'm not going to school or anything so I'm not affected too much.

    - Our office is also in a shady part of town, but they let you work from home after dark.

    - You'll get really stupid questions or people getting mad at you over something stupid and out of your control, which is par for the course with customer service work. And then there are the people who want to do something stupidly complicated with their website and then act like it's some great injustice if they can't.

    - You'll also get really complicated questions, like RSS and podcast feeds. And then there are the people who wig out over SEO...

    Advice to ManagementAdvice

    I know the company is rapidly growing, and I think you've done a great job of maintaining the energy and vibe of a young company. Don't ever lose track of what makes us a family. And to quote the last word of advice that we were given during training: "Don't f*** up the culture".

    Recommends
    Positive Outlook
    Approves of CEO

Squarespace Interviews

Updated Dec 11, 2014
Updated Dec 11, 2014

Interview Experience

Interview Experience

52%
26%
21%

Getting an Interview

Getting an Interview

96%
3%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Care Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2 weeksinterviewed at Squarespace in October 2014.

    Interview Details

    Submitted an application and heard back from them a few days later requesting a video interview. The video interview was 3 questions with 30 or 60 seconds to answer each question. The questions were why I wanted to work at Squarespace, what hospitality means to me, and favorite 90s jam.

    After the video interview I was contacted a couple days later and asked to fill out a questionnaire detailing how I would deal with various problems with customers/co-workers and a few questions on how to use Squarespace.

    I then met with them for an in person interview which was with 3 people. The questions were not too hard and it was a very relaxed atmosphere.

    Interview Questions
    • How I would deal with a customer who has already spoken to several co-workers, is very pissed off, and nobody has solved the problem for him. I answered honestly that some customers will never be satisfied and there is just nothing you can do for them if what they want does not line up with what you offer.   Answer Question
    No Offer
    Positive Experience
    Easy Interview

Squarespace Awards & Accolades

Something missing? Add an award
Gold - Customer Service Department of the Year - Computer Software, American Business Awards (the Stevies), 2013
Crain's Best Places to Work in NYC, Crain's New York Business, 2013
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Additional Info

Unlock Profile
Website www.squarespace.com
Headquarters New York, NY
Size 150 to 499 Employees
Founded 2004
Type Company - Private
Industry Information Technology
Revenue $25 to $50 million (USD) per year
Competitors GoDaddy

Since 2004 Squarespace has offered a fully-hosted environment for creating and maintaining a website. Known for its sophisticated yet easy-to-use interfaces, Squarespace’s do-it-yourself tools allow creative professionals, businesses, bloggers, and web developers to quickly and easily create and maintain professional, high-quality websites.

Squarespace is defined by our... More

Mission: Squarespace’s mission is to provide creative tools that help anyone give a voice to their ideas. From the designers and engineers who are creating the next generation of... More

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