Starwood Hotels & Resorts

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Starwood Hotels & Resorts Reviews

691 Reviews
691 Reviews
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Starwood Hotels & Resorts President & CEO Frits van Paasschen
Frits van Paasschen
295 Ratings


    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead
    Current Employee - Team Lead

    I have been working at Starwood Hotels & Resorts full-time (more than an year)


    Working for Starwood has overall been a positive experience. The company culture is largely positive even though it sometimes gets a little full of itself. The pros i have experienced are:

    Great travel discounts
    very flexible schedule and work life balance
    Promote from within
    Great upward mobility
    Large network of transfer and relocation opportunities


    The biggest cons:

    The pay is not great
    Turnover is high
    The medical benefits are not great
    The job is not challenging but everything is based on a bonus pay structure.

    Advice to ManagementAdvice

    My advice would be to stop hiring just anyone off the street, but invest in people that will stick around. Rather than constantly working to train new people to replace the old use those resources or offer more competitive wages to attract better talent.

    Positive Outlook

Starwood Hotels & Resorts Interviews

Updated Dec 13, 2014
Updated Dec 13, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Guest Services Agent- Bliss SPA Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Starwood Hotels & Resorts.

    Interview Details

    They use the STAR interview process. Be prepared to explain real problems and solutions and what you did to overcome etc. Express your customer service skills to the max. They first do a phone interview with the assistant manager if you pass that you then move on to in person interview with the assistant manager then after that you have an interview with the general manager then after that with HR and the higher ups. 4 interviews total

    Interview Questions
    • Tell me about a time you Did something nice for someone   View Answer
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Average Interview

Starwood Hotels & Resorts Awards & Accolades

Something missing? Add an award
Top 50 Companies for Diversity, DiversityInc, 2012
Best Places to Work for LGBT Equality, Human Rights Campaign, 2010
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Additional Info

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Headquarters Stamford, CT
Size 5000+ Employees
Founded Unknown
Type Company - Public (HOT)
Industry Travel & Tourism
Revenue $5 to $10 billion (USD) per year

Starwood Hotels & Resorts Worldwide knows how to shine a light on hospitality. One of the world's largest hotel companies, it has some 1,000 properties in about 100 countries. Starwood's hotel empire consists of upscale brands such as Sheraton and Westin. It operates about 100 luxury resorts and hotels through its St. Regis and Luxury Collection, while its chain of about 40 W Hotels offers ultra-modern style. Other brands include Four Points (value-oriented), Le Méridien (European-inspired), Aloft (select-service), and Element (extended stay). Its Starwood Vacation... More

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