SugarCRM – Why Work For Us?

Join the Sugar Movement

The people. The passion. The innovation. The success. The opportunities. You will frequently see "Sugas" (as we affectionately call ourselves) huddled around a desk or whiteboard collaborating, cranking out ideas or solving the latest industry problem. We’re going places… join us for the ride, experience sweet success and show us what moves you!


Power of the Individual

At our core, we believe in the power of every individual. It’s in our DNA and our products! Ownership is one of the greatest self-identifiers at SugarCRM. Are you ready to play a key role in moving a progressive company forward and influencing how companies create extraordinary relationships with their customers? We’d love to hear your ideas!

 

Why work in customer relationship management?

Of the more than one billion social media users worldwide, only a fraction are using CRM applications to manage their customer relationships. Why? Because traditionally, CRM has been complicated and difficult to use. Sugar makes CRM simple. Like Facebook changed the way you relate to family and friends and LinkedIn redefined what it meant to be connected at work, SugarCRM is revolutionizing the way companies relate to customers. Come join us for the ride!

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market.  Recognized by leading market analysts as a “visionary” company, Sugar is deployed by over 1.4 M individuals in 120 countries and 26 languages.


Sugar is positioned to fully unleash the promise of CRM with our innovative CRM system designed for every individual who engages with customers: sellers, marketers, customer support agents, receptionists, and executives.  The company is delivering a completely transformed, individualized CRM user experience that is immersive, engaging, and intuitive.  Sugar fuses the straightforward simplicity, mobility, and social aspects of a consumer app with the business process optimization of conventional CRM.


Employee-driven Core Values:

Sugas...

  • are innovative.  We look for new ways to accomplish goals. We’re not bound by traditional approaches.
  • are open.  We approach problems transparently, creating visibility in all we do.
  • have integrity.  We’re honest, sincere, and treat others fairly.
  • add value.  We’re helpful, unassuming, and there’s no such thing as a “free ride”.
  • instill passion.  Our excitement, enthusiasm, and energy is contagious.


06/12/14 - Check out fun photos from the SugarCRM-hosted Bay Area Girl Geek Dinner

02/10/14 - 'Nontraditional' Is the Name of the New CRM Game

02/05/14 - SugarCRM Celebrates Banner Year in 2013 as Company Redefines the Customer Experience

08/21/13 - SugarCRM Reports 15 Consecutive Quarters of Growth with Strong Enterprise CRM Market, Product and Customer Traction

08/21/13 - SugarCRM Secures $40 Million in Funding from Goldman Sachs & Co.

07/25/13 - SugarCRM Positioned as Visionary in Gartner Magic Quadrant for Sales Force Automation


Join SugarCRM's Meetup Group!

SugarCRM continues to garner top-shelf industry recognition:

  • SugarCRM wins the prestigious Gold Stevie Award for the Sales & Customer Service category:  Relationship Management Solution.
  • CRN magazine recognizes SugarCRM as a 5 Star Product Program Guide Winner for being part of an elite group of vendors who give solution providers the BEST partnering elements in their channel programs.



Larry Augustin, Chief Executive Officer
Glenn Cross, Executive Vice President WW Field Operations
Andrew Chmyz, Chief Financial Officer
Clint Oram, Co-Founder and Chief Technology Officer
Bill Hunt, Chief Product Officer
Jennifer Stagnaro, Chief Marketing Officer
Patricia Timm, Senior Vice President, General Counsel and Corporate Secretary
Sherry Pulvers, Vice President, People and Places

           undefined     undefined       undefined


SugarCRM is building an ultra-modern, single page application. Our product (with more than a million lines of code) is an indispensable tool that allows our customers' sales, marketing, and support teams to win more business and create extraordinary customer relationships.

Our culture is filled with innovation and collaboration.   We enjoy movie nights, participating in tech talks, playing Ping Pong, gaming on the Wii and on our custom console.

We're growing fast and are looking for you! We need talented, forward-thinking Software Engineers. If you thrive in a dynamic, fast-paced, high-tech environment and enjoy working on amazing products, we'd love to have you as part of our team!


Output from cloc:  https://gist.github.com/mjamil/79b3b9723ff4d917bc6e

undefined


Employees taking a break to watch the World Cup in our Engineering suite (aka the "Huddle")

                    undefinedundefined

 

 


 









I chose to work at SugarCRM because of the people, the product and "word on the street". I didn't know boo about SugarCRM, until Carrie contacted me for a phone interview. Quickly I researched as much as possible and was impressed with the message, the product reviews, the executive backgrounds and the stability of the company.  In my three months here I have not been disappointed with my decision to work at Sugar. A few things that consistently impress me are the women here. Everywhere you look there is a female who is exceptionally smart, driven and funny. At Sugar you work hard, but it feels right. It feels as if we are all working to the same goal. The culture fits my personality and working with such an amazing cast of people, drives me to do my best because everyone around me is doing so.   

- Executive Admin, February 2014


I came to work here, because in the interview process I learned that all 8 of the Sugar employees I encountered were enthusiastic, positive, high energy, clear minded, kind people—without exception—and sincere as well. SugarCRM is in a terrific position to move into the future in a specatucularly successful way, and I wanted to be a part of that.  What I have learned since is that SugarCRM is managed with goals and success  in mind, but with a lot of heart and soul.  I feel encouraged to grow and learn and am rewarded and recognized when I do perform well.   The benefits package and overall approach to managing employees is generous, well above industry standard.  The company clearly prioritizes treating its employees well, not just fairly.  I enjoy the people I work with—a lot!  We are united in our endeavors and the enthusiasm towards that is pervasive thru departments and outlying locations.  I have not been disappointed in any way since joining the SugarCRM team.  

- Inside Sales Representative, February 2014


I came to work at SugarCRM because I knew that it was a place that would bring opportunities to learn and grow my abilities.  I tell my friends and family this all the time. I love my job because it’s fun and I absolutely enjoy the people around me.

- Associate Account Manager, February 2014


"I decided to work for SugarCRM because I felt it was the best place to enhance my programming skills post-graduation.  Another deciding factor was the fact that I would be given a large responsibility in my duties as a Software Engineer; I felt this will allow me to thrive under pressure and reach my creative potential.  The experience so far has been excellent.  The aspect I value the most is that the working environment is extremely friendly - the (brilliant) people you work with day-to–day have a knack for making you feel truly welcome, and that you're a vital/contributing member of the team".

 - Software Developer

 

"What I like most about the company is the open and trust environment. Coming from a cubicle work environment, it did take a while to adjust. I also like the lunch demo events; it's nice to see partners come to show how they use SugarCRM".

 - Senior Software QA Engineer

 

"Sugar is a great opportunity for anyone who wants to grow professionally, be challenged and have fun, all at the same time.  The company is growing at a rapid pace giving employees the opportunity to grow with it rather than having to climb up a bureaucratic ladder. What I enjoyed the most during my interviewing process was its transparency.  There were no hidden secrets and no mind playing.  Simply good people looking for qualified candidates to join their team".

"Sugar is truly a fun place to work. It is extremely diverse, filled with incredibly bright, kind and hard-working individuals willing to put the hours in making the company a success. In return, management ensures to have employee appreciation at the top of their list —something I've always considered extremely important.  It truly makes a difference to work for a company that appreciates the work you do and is willing to show it".

 - Channel  Operations Manager

 

"I joined SugarCRM in August, and would like to share with you what I was looking for and what helped me make my decision to join Sugar.  Besides the fact that the position I interviewed with is a perfect match and I liked people I interviewed with, this article had a huge positive impact on me: http://goo.gl/nD0yH, "17 Enterprise Start-ups to Bet Your Career On".  Sugar's recruiting team was the most professional and efficient among the companies I interviewed with. They made my interviewing process very pleasant. I was highly impressed. "

- Principal Product Manager

 

 

"I am really happy to be part of Sugar. Since I came here I see every day how Sugar is getting bigger and bigger and I feel part of it. I know that I am in the right company and in the right moment. I can feel it in the air, every time I take a look around I see smart people working with passion and bringing new ideas. This is a big family thinking about the future, and I´m proud of it".

- Support Specialist, Munich Office

 

 

SugarCRM Reviews

75 Reviews
3.7
75 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SugarCRM CEO Larry M. Augustin
Larry M. Augustin
49 Ratings
  1. 2 people found this helpful  

    Best place I have ever worked, been there almost 7 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer Support Engineer  in  Saint Louis, MO
    Current Employee - Developer Support Engineer in Saint Louis, MO

    I have been working at SugarCRM full-time for more than 5 years

    Pros

    Very fair and responsive to remote employees, I have never come away from a review unhappy, I have changed departments several times and that always went well and I have gotten raises at acceptable intervals over the years.

    Growing fast
    Great benefits
    Brings remote employees to HQ fairly regularly
    Great training offerings
    I am sure there are problems with politics at times but no more than any other company it's size.
    I have seen many promoted from within

    Cons

    Its not the same company it was 7 years ago, some of the coolness of the culture has worn off, but thats to be expected. Many people who were these when I started are gone, and new people bring new culture.
    Work/Life balance can get tilted at times
    Seemingly frequent Sales team reorgs, always hate to see those emails

    Being a remote employee at any company can be a lonely experience at times, no worse here but you do hear about the movies and free food and activities often and sort of wish you were there.

    Advice to ManagementAdvice

    You know what, I didnt like when John left and Larry took over, and I hate hearing about the reorgs in Sales that seem to come frequently. But you know what? We are cash flow positive, 7.0 is out the door and its a 10 year old company now. Some tinkering under the hood had to happen to get there. So I say keep going.

    Recommends
    Positive Outlook
    Approves of CEO

SugarCRM Interviews

Interview Experience

Interview Experience

50%
25%
25%

Getting an Interview

Getting an Interview

46%
36%
16%

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Senior Director, Marketing Interview

    Anonymous Interview Candidate  in  Cupertino, CA
    Anonymous Interview Candidate in Cupertino, CA
    Application Details

    I applied through an employee referral. The process took 5 days - interviewed at SugarCRM in February 2013.

    Interview Details

    Series of interviews with top executives.
    The interviews were about 30 minutes each. It can be a bit of a whirlwind, but it's good to get multiple perspectives of how the role interacts with multiple departments, etc.
    The HR department is very helpful and communicates effectively across the entire process.

    Interview Questions
    • Asked about how I;d specifically target a market I had not previously spent much time addressing. Caused me to think out of the box, on the spot.   Answer Question
    Negotiation Details
    I started as a contractor, there was some confusion as I was actually brought on at a rate less than negotiated (the HR rep I worked with left the company during the process so I think there was some confusion there); but I was quickly hired full time which gave me full benefits and more than made up for the gap in hourly untaxed rate. (Probably saved me a big tax bill in the long run!)
    Accepted Offer
    Positive Experience
    Average Interview

SugarCRM Awards & Accolades

Something missing? Add an award
OnDemand 100 Top Private Companies (#1), AlwaysOn, 2011
Product of the Year for Sugar Ultimate, Customer Interaction Solutions magazine, 2011
Top rated in CRM Software comparison, Find The Best, 2011
Partner Award Innovation Award, OpenSymbol, 2011
Winner – Open Source CRM category, CRM Magazine, 2011
Show More

Additional Info

Website www.sugarcrm.com
Headquarters Cupertino, CA
Size 50 to 149 Employees
Founded 2004
Type Company - Private
Industry Information Technology
Revenue $10 to $25 million (USD) per year

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market. Recognized by leading market analysts as a “visionary” company, Sugar is deployed by over 1.5 M individuals in 120 countries and 26 languages.

Mission: Sugar is positioned to fully unleash the promise of CRM with our innovative CRM system designed for every individual who engages with customers: sellers, marketers... More

Worked for SugarCRM? Contribute to the Community!