Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud software and services for technology support. Our premium technology support programs help leading brands create new revenue streams and deepen customer relationships. Our cloud-based Nexus® Service Platform enables companies to resolve connected technology issues quickly, boost their support productivity, and dramatically improve their customer experience. Support.com is the choice of leading communications providers including 3 of the top 5 cable companies in North America, top retailers, and other leading brands in software and connected technology.
We enable our partners to create new revenue streams and deepen customer relationships by offering comprehensive technology service programs for consumers and small businesses. Our programs are offered via channel partners, which include leading communication providers, retailers, technology companies and others.
Our solution includes a cloud-based Nexus Service Platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Our partners can leverage our Nexus Service Platform in a number of ways, either using our technology specialists or a labor pool of their own choosing. We bring programs to market under our partners’ brands with targeted sets of offerings designed to maximize revenue and deepen customer engagement through an overall positive customer experience.
We offer our partners a broad array of remote premium technology services to meet the current and future technology needs of their customers. Service programs available for consumer markets include computer and mobile device set-up, virus removal and wireless network set-up. Service programs available for small business markets include workstation set-up and support, network support, and proactive server monitoring and maintenance.
Support.com is an independent, publicly traded company that offers operating scale, financial strength and stability, and future vision that leading brands require.
President and Chief Executive Officer
Elizabeth Cholawsky joined Support.com as President and CEO in May 2014, and was elected a member of the board of directors in July 2014. She has over 20 years of experience as an executive in technology industries, and she is an award-winning product thought leader who has grown businesses through organic innovation and acquisitions. Most recently, she was GM and VP of IT Support and Access at Citrix. During her time at Citrix, she held executive positions in the Citrix SaaS division, with leadership roles spanning product management, general management, global client services and the contact center. In her time at Citrix SaaS, Elizabeth revitalized product development and client services, grew customer satisfaction and retention to their highest levels, and expanded key products to a broader market, all while continuing their uninterrupted streak of #1 in their markets for 5 consecutive years.
Executive Vice President, Chief Financial Officer and Chief Operating Officer
|Roop joined Support.com as Executive Vice President, Chief Financial Officer and Chief Operating Officer in October 2013. Roop has over 20 years of experience in technology companies. Prior to joining Support.com, Roop served as Chief Financial Officer of Quantros, Inc., a cloud provider to advance healthcare quality and safety performance. Roop has also been Chief Financial Officer of 2Wire and has held various executive positions at Solectron and Safeguard Scientifics. Roop began his career in public accounting, first with Grant Thornton and then PricewaterhouseCoopers. Roop earned a BS in Business Administration with an emphasis in Accounting from San Jose State University.|
Senior Vice President, Sales and Business Development
|Shaun leads partner account management and business development for Support.com. Shaun has over 15 years experience in technology companies including a background in telecommunications, wireless and software. Prior to joining Support.com, he served as the Chief Operating Officer of a rapidly growing IT services company focused on the small and medium businesses. Shaun also worked as an investment banker and has held business development and marketing positions at DSC Communications (acquired by Alcatel), Telica (acquired by Lucent Technologies) and Senitito Networks (acquired by Verso Technologies). Shaun served as a nuclear submarine officer in the Navy prior to entering the commercial sector. Shaun earned a BS in Engineering from the United States Naval Academy (with honors) and MS in Information Systems Management from The George Washington University.|
Senior Vice President, Business Affairs, General Counsel & Secretary
|As general counsel, Greg is responsible for the overall management of the company’s legal department. Previously Greg served as general counsel for Borland Software and Openwave Systems, deputy general counsel, international, at Yahoo!, and senior counsel at Adobe. He started his legal career as an associate at Perkins Coie in Seattle. Greg holds a BA from the University of Washington, and a JD from Boalt Hall School of Law, University of California, Berkeley.|
Vice President, Marketing
|Amy leads corporate marketing, product marketing and demand generation for Support.com. Amy has over 20 years of experience in software marketing, and has led marketing for leading global software and services companies. Prior to Support.com, Amy ran marketing at Hearsay Social, provider of cloud enterprise social media software for sales and marketing. Amy also managed world-wide marketing and demand generation for MarketTools, a provider of cloud software and services for customer experience and market research. Amy earned her BS in Electrical Engineering from Rice University and her MBA from Stanford University.|
Vice President, Engineering
|Chris Koverman has over 20 years of experience in Engineering and Senior Management and joined Support.com as Vice President of Engineering and Operations in August, 2014. Prior to joining Support.com, Chris held numerous senior management positions including: Director of Engineering for the Workflow Cloud Line of Business at Citrix where he led development for the GoToAssist product line, VP Engineering at Casabi – a cloud content startup acquired by Broadsoft, Vice President of BusDev and Strategy for Dulance – maker of a next generation product search engine acquired by Google, and Vice President of Engineering at Clarent Communications Corp. Chris enjoys snowboarding, surfing, pretty much all other forms of exercise, playing the guitar, and spending time with his wife and 2 boys. Chris holds a BS in Biophysics from UC Berkeley and a BS in Computer and Information Science from UC Santa Cruz.|
Support the people that support technology… Join the Support.com team!
You understand the important role that technology plays in our lives. You enjoy working (and playing) in a winning corporate environment. You’re looking for more out of your career than just another job. You want a sense of pride in what you do. If this sounds like you then you’ve found the right place. Welcome to Support.com!
At Support.com you’ll work with confident leaders who have changed the way consumers and small businesses experience technology. As you grow with us, you’ll be inspired and challenged to be your best. Support.com acknowledges our employees for their achievements through ongoing employee development, competitive salaries and reward programs.
Whether you become part of our corporate or technology specialist team, choosing Support.com as your next employer will afford you the opportunity to be part of a team that develops new, innovative ways to help our customers and world-class partners. Each day, you’ll work in an atmosphere that enables you to fulfill both professional and personal goals.
Support.com, Inc. is an Equal Opportunity Employer.
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Support.com full-time (more than 3 years)Pros
Working from home was a challenge and made me more disciplined. However, I was given a great opportunity to see my daughter being born and to see her grow up for her first four years of her life. Support.com is very dynamic and great company. I was able to work for some specialized team such as the Sony support team. I had great supervisors and they tried to give some community aspects to our virtual office. Opportunity to earn some prices such as iPods were nice. Medical benefits and PTOs were good.Cons
Opportunity for advancements were limited. Promises of bonus and raised were not always fulfilled. At that time we were getting paid more than 14 dollars an hours and I got a sense they did several big lay offs to get rid of these higher salary employees. They were quick on lowering the hiring salary to what you see today. Schedules were not flexible and we were at the mercy your performance and how nice the manager was.Advice to ManagementAdvice
Please be more clear on your goals. Apologized for promised not kept. Making you feel that this is not a career and the opportunity to earn a higher salary to improve your quality of life is not good. Not valuing the most important asset your employees can make this company the company not to work for.RecommendsNeutral OutlookNo opinion of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took a week – interviewed at Support.com.Interview Details
I applied online and took their test. Then they scheduled for a phone interview. I decided to go with it, since working from home while looking for the right job appealed to me. Interviewer called me and he asked me to install Speccy program in order to assess my computer system (I installed it reluctantly hoping for the best). I have the Surface Pro duel core 1.7 Ghz. He said they needed at least a 2.2 Ghz. He asked if I can try another laptop or purchase a system that will meet this requirement... Well, my reply was that based on their pay of $10-$13 per hour, it is unlikely that I will buy another computer for this position. I was a bit ticked off that my Surface Pro that I bought a little over a year ago wasn't good enough for a $10 per hour job. After uninstalling their program, now my biggest concern is that they didn't install any back doors or trojans or seething else on my system...
Assuming all things are good and legit, this job could be good for people in college---who have at least a 2.2 Ghz system
My qualifications: B.S. MIS, CCNA Data Center, CISSPInterview Questions
Declined OfferPositive ExperienceEasy Interview
- No questions yet. I declined to continue since I didn't have a 2.2 Ghz system. Answer Question
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Support.com wants to be a pillar of tech support. The company's Web-based support software proactively identifies and repairs hardware and software problems, reducing the need for technical support staffing. It also specializes in phone and Web support for a wide variety of technology issues related to computer security, data recovery, networking, file management, and software installation. Support.com serves consumers and small businesses, with its offerings available through its website and through partners such as retailers, broadband providers, and anti-virus software...