Support.com – Why Work For Us?

Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud software and services for technology support. Our premium technology support programs help leading brands create new revenue streams and deepen customer relationships. Our cloud-based Nexus® Service Platform enables companies to resolve connected technology issues quickly, boost their support productivity, and dramatically improve their customer experience. Support.com is the choice of leading communications providers including 3 of the top 5 cable companies in North America, top retailers, and other leading brands in software and connected technology.

We enable our partners to create new revenue streams and deepen customer relationships by offering comprehensive technology service programs for consumers and small businesses. Our programs are offered via channel partners, which include leading communication providers, retailers, technology companies and others.

Our solution includes a cloud-based Nexus Service Platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Our partners can leverage our Nexus Service Platform in a number of ways, either using our technology specialists or a labor pool of their own choosing. We bring programs to market under our partners’ brands with targeted sets of offerings designed to maximize revenue and deepen customer engagement through an overall positive customer experience.

We offer our partners a broad array of remote premium technology services to meet the current and future technology needs of their customers. Service programs available for consumer markets include computer and mobile device set-up, virus removal and wireless network set-up. Service programs available for small business markets include workstation set-up and support, network support, and proactive server monitoring and maintenance.

Support.com is an independent, publicly traded company that offers operating scale, financial strength and stability, and future vision that leading brands require.






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Elizabeth Cholawsky

President and Chief Executive Officer

Elizabeth Cholawsky joined Support.com as President and CEO in May 2014, and was elected a member of the board of directors in July 2014. She has over 20 years of experience as an executive in technology industries, and she is an award-winning product thought leader who has grown businesses through organic innovation and acquisitions. Most recently, she was GM and VP of IT Support and Access at Citrix. During her time at Citrix, she held executive positions in the Citrix SaaS division, with leadership roles spanning product management, general management, global client services and the contact center. In her time at Citrix SaaS, Elizabeth revitalized product development and client services, grew customer satisfaction and retention to their highest levels, and expanded key products to a broader market, all while continuing their uninterrupted streak of #1 in their markets for 5 consecutive years.
Elizabeth has been frequently recognized for her business leadership, including receipt of prestigious Stevie Awards in 2010, 2012 and 2013. Cholawsky has a PhD in Political Science from the University of Minnesota, and a BA (Phi Beta Kappa, with honors) from Franklin & Marshall College.She is a weekend triathlete and a volunteer with Exceeding Expectations, a non-profit that encourages at-risk children to move their lives in a positive direction using the sport of triathlon as the vehicle.



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Roop Lakkaraju

Executive Vice President, Chief Financial Officer and Chief Operating Officer



Roop joined Support.com as Executive Vice President, Chief Financial Officer and Chief Operating Officer in October 2013. Roop has over 20 years of experience in technology companies. Prior to joining Support.com, Roop served as Chief Financial Officer of Quantros, Inc., a cloud provider to advance healthcare quality and safety performance. Roop has also been Chief Financial Officer of 2Wire and has held various executive positions at Solectron and Safeguard Scientifics. Roop began his career in public accounting, first with Grant Thornton and then PricewaterhouseCoopers. Roop earned a BS in Business Administration with an emphasis in Accounting from San Jose State University.

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Shaun Donnelly

Senior Vice President, Sales and Business Development



Shaun leads partner account management and business development for Support.com. Shaun has over 15 years experience in technology companies including a background in telecommunications, wireless and software. Prior to joining Support.com, he served as the Chief Operating Officer of a rapidly growing IT services company focused on the small and medium businesses. Shaun also worked as an investment banker and has held business development and marketing positions at DSC Communications (acquired by Alcatel), Telica (acquired by Lucent Technologies) and Senitito Networks (acquired by Verso Technologies). Shaun served as a nuclear submarine officer in the Navy prior to entering the commercial sector. Shaun earned a BS in Engineering from the United States Naval Academy (with honors) and MS in Information Systems Management from The George Washington University.

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Greg Wrenn

Senior Vice President, Business Affairs, General Counsel & Secretary



As general counsel, Greg is responsible for the overall management of the company’s legal department. Previously Greg served as general counsel for Borland Software and Openwave Systems, deputy general counsel, international, at Yahoo!, and senior counsel at Adobe. He started his legal career as an associate at Perkins Coie in Seattle. Greg holds a BA from the University of Washington, and a JD from Boalt Hall School of Law, University of California, Berkeley.




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Chris Koverman

Vice President, Engineering

Chris Koverman has over 20 years of experience in Engineering and Senior Management and joined Support.com as Vice President of Engineering and Operations in August, 2014. Prior to joining Support.com, Chris held numerous senior management positions including: Director of Engineering for the Workflow Cloud Line of Business at Citrix where he led development for the GoToAssist product line, VP Engineering at Casabi – a cloud content startup acquired by Broadsoft, Vice President of BusDev and Strategy for Dulance – maker of a next generation product search engine acquired by Google, and Vice President of Engineering at Clarent Communications Corp. Chris enjoys snowboarding, surfing, pretty much all other forms of exercise, playing the guitar, and spending time with his wife and 2 boys. Chris holds a BS in Biophysics from UC Berkeley and a BS in Computer and Information Science from UC Santa Cruz.
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Support the people that support technology… Join the Support.com team!


You understand the important role that technology plays in our lives. You enjoy working (and playing) in a winning corporate environment. You’re looking for more out of your career than just another job. You want a sense of pride in what you do. If this sounds like you then you’ve found the right place. Welcome to Support.com!

At Support.com you’ll work with confident leaders who have changed the way consumers and small businesses experience technology. As you grow with us, you’ll be inspired and challenged to be your best. Support.com acknowledges our employees for their achievements through ongoing employee development, competitive salaries and reward programs.

Whether you become part of our corporate or technology specialist team, choosing Support.com as your next employer will afford you the opportunity to be part of a team that develops new, innovative ways to help our customers and world-class partners. Each day, you’ll work in an atmosphere that enables you to fulfill both professional and personal goals.

Support.com, Inc. is an Equal Opportunity Employer.


Support.com Reviews

2.6
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Elizabeth Cholawsky
82 Ratings
  • Fun working from home, a nice job in between other work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Specialist in Redwood City, CA
    Former Employee - Tech Specialist in Redwood City, CA

    I worked at Support.com

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Working from home, decent pay, friendly work environment, task oriented, I actually learned lots of new tech specific techniques. Honestly I enjoyed my ~ 2 years at this company. Although I gained some weight working from home.

    Cons

    Company moral, common practices, meetings, stick prices, lay offs

    Advice to Management

    Keep your employees in the know more frequently, invigorate people to want to learn more or take on more responsibility. More opportunities for growth from within and learning different systems.


Support.com Interviews

Interview Experience

Interview Experience

46%
26%
26%

Getting an Interview

Getting an Interview

90%
4%
2%

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy
  1. Helpful (4)  

    CST/RST Interview

    Anonymous Employee in Albuquerque, NM
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 5 daysinterviewed at Support.com (Albuquerque, NM) in April 2015.

    Interview

    Interviewer had speakerphone on which created a 2 second delayed echo where I could hear myself repeat the answer. Typical questions like "Why do you want to work for us?", and "How do you handle a customer that's been passed on to you from 3 other support persons?" Repeatedly asked about availability and scheduling.

    Interview Questions

    • The interviewer asked quite a few questions about wireless networking. One being, "What would you do if you were in a coffee shop, and could not get a connection?"   Answer Question

Support.com Awards & Accolades

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Additional Info

Website www.support.com
Headquarters Redwood City, CA
Size 1000 to 5000 Employees
Founded 1997
Type Company - Public (SPRT)
Industry Information Technology
Revenue $50 to $100 million (USD) per year

Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based software and services for technology support. We drive value for our customers in two ways: Our Nexus® contact center solution enables companies to boost agent productivity, dramatically improve the customer experience and more quickly resolve complex technology support issues for end users. Our technology support services programs help leading brands in cable, retail, software and other connected technology industries create new revenue streams and deepen customer relationships. Read more at ... More

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