Sutherland Global Services

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Sutherland Global Services Reviews

509 Reviews
509 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
276 Ratings

    Great Work At Home Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Rochester, NY
    Current Employee - Customer Service Representative in Rochester, NY

    I have been working at Sutherland Global Services full-time (less than an year)


    The company is filled with the nicest people. I enjoy waking up and going to work every day. People are so laid back and fun. They truly care about making us better customer service reps. When you screw up, they talk to you and help you become better at the areas you are struggling in.


    training was 5 weeks and I feel like I learn more when I was on the phones myself and figuring it all out. I had about 1 day and a half to practice taking calls before being thrown in it. I wish there was longer and more time of practice with call taking.

    Advice to ManagementAdvice

    Not sure at this point what to say. All good things. Great managers and great people.

    Positive Outlook
    Approves of CEO

Sutherland Global Services Interviews

Updated Oct 21, 2014
Updated Oct 21, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Tax Software Technician Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Sutherland Global Services in August 2014.

    Interview Details

    As I type this I'm still waiting on a phone interview that was suppose to start at 1pm est, it is now 18 mins past that time. This company has pretty much strung me along for two months. Telling me I was qualified and they were offering me a position, moments later via email I was told I was not qualified. Cool, off to the next opportunity. Then two days later I'm told they want to me to apply for a different position, again cool. Told I'm qualified and would receive a call, never received a call, instead received an email stating I would not be offered a position. Then about three weeks later told to apply for the position of Tax Software Technician, which I foolishly did since I'm seriously looking for employment. Was told the same day I applied and recorded my answers to 9 questions that I was qualified and to be on the look out for an email from them(although this was sent via email). Received an email the next day told to select a time for a phone interview for the next day(which is today August 26, 2014). I selected my time of 1pm and now 22 minutes later they still have not called. I must say this was the final straw, although truth be told the run-a-round from before should have been. I'm not sure how "great" this company can be when they are not professional enough to follow up with people they claim they want to make a job offer to.

    Interview Questions
    • The most difficult and/or unexpected question was all of them, since I never got a chance to be asked or to answer.   Answer Question
    No Offer
    Difficult Interview

Sutherland Global Services Awards & Accolades

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Rochester Top 100, Rochester Business Alliance, 2013
Hall of Fame Inductee, Rochester Business Hall of Fame, 2013
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Additional Info

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Headquarters Pittsford, NY
Size 5000+ Employees
Founded 1986
Type Company - Private
Industry Business Services
Revenue $1 to $2 billion (USD) per year
Competitors Unknown

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer life-cycle.

Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing...

Mission: To be the premier and preferred provider of Technology Enabled and Business Process Outsourcing services in our chosen markets.

To help our clients maximize their...

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