At Sysmex, we provide laboratories in the healthcare market with the tools, service and support they need to meet the challenges of increasing demands and decreasing resources in the clinical diagnostic field. We do this by developing, selling and supporting high quality and reliable laboratory testing equipment. We provide hematology, coagulation and urinalysis analyzers, which we pair with our own middleware system for innovative laboratory solutions. We are committed to using our creativity, experience, automation know-how and scientific knowledge to shape the future of the laboratory.
Explore our Legacy of Excellence and Your Future with Sysmex
The most meaningful achievements are inspired by the pursuit to find a better way to solve problems, save time, money, effort, and most importantly, human lives. If that is where your priorities rest, Sysmex is the perfect place to build your career. Believing in the power of people, we take pride in providing quality service and encourage our entire team to find a better way: The Sysmex Way.
What we do at Sysmex sounds rather complex. We are a global leader in the design and development of high quality, reliable and innovative clinical diagnostic hematology, coagulation and urinalysis analyzers and information systems. Still, the impact we make is easy to see. We help to positively affect patient care by providing laboratories with systems that help them work smarter.
Recognized worldwide for offering innovative diagnostic solutions and information management systems, we are dedicated to achieving critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory. We leverage our global resources to emphasize research and development, resulting in a line of exceptional products and services.
This is an important era in the development of Sysmex as an organization, because we are growing rapidly and making important decisions affecting the direction of our business. To maximize our success, we seek talented professionals to help shape the future of our company and help lead us to even greater heights of excellence. You can contribute your talent, experience and ideas in any or all of the following areas:
Technical Services is responsible for the installation, maintenance and technical support of all Sysmex products at client sites. Hematology Information Technology Specialists (HITS) is a part of Technical Services and is responsible for the Sysmex WAM product line and provides system engineering, interface development and customer support. HITS collaborates with Service and Sales and Finance to ensure that the product is delivered and supported with optimal success. Our Field Service Representatives have the most direct contact with our clients and are vital to maintaining the technical quality of our products and professional relationships with our customers.
The Sales organization is responsible for calling on hospital labs, reference labs and physician office labs throughout the nation. This group is responsible for the sales of hematology instrumentation ranging from small bench-top systems to fully automated lines. Our more complex products allow lab technicians to distinguish different types of blood cells and assist doctors in the diagnosis of various diseases. Sales professionals are responsible for assisting their customers in the development of laboratory instrument solutions that improve efficiency with the latest technology.
The Marketing and Medical Affairs team includes Product Management, Scientific Marketing, Marketing Communications, Business Development, Market Research and Medical Affairs. This function is responsible for managing the marketing of the overall Sysmex brand while promoting and supporting each Sysmex product brand throughout its lifecycle with brochures, advertising, trade shows and client events. Marketing Professionals make technological presentations to clients, organize and manage medical studies that prove the efficacy of our analyzers and work with researchers to publish papers or speak on our behalf. In addition, they support many other departments by developing and conducting surveys and providing research data essential to making sound business decisions.
Comprised of Customer Service, Accounts Receivable Collections, Purchasing, Facilities Management, Planning and Logistics, Operations/IT is responsible for Sysmex America’s end-to-end supply chain. This team supports Sysmex clients from the point of sale through the implementation process and then continue to offer support through the Customer Service team. In addition, this department supports internal customers by coordinating the shipment of instruments, reagents and controls in accordance with the installation schedule, thus improving efficiency and reducing costs. Operations/IT Professionals develop and support technology hardware and software tools needed to run the company with maximum efficiency, providing solutions for every functional business area. They achieve their goals with a broad spectrum of technology that includes internal ERP systems, analytical reporting, Web services, collaboration services and mobile field devices. These individuals provide software tools for external clients (online training, technical product information, automated ordering, online instrument monitoring and analytical reports), and extend automated capabilities to distributors and vendors through EDI and collaborative software. In addition, our data center and help desk areas support the entire Sysmex organization with such innovative solutions as virtualization and wireless capabilities.
Regulatory/Quality/Clinical Affairs ensures corporate compliance with the various federal, state and local laws and regulations that apply to the sale and support of medical devices in the Americas. These include, but are not limited to, the FDA, Health Canada, the EPA, the Department of Transportation and OSHA. Quality Systems professionals work with other Sysmex functions to ensure that all quality management system requirements are met and documented. Clinical Research Associates typically enjoy spending time on the road, interfacing directly with clients and working with new and innovative products.
The Finance function is responsible for payment to vendors for our US and Canadian operations, as well as cash receipts and payroll for our US operations. Additional duties include compliance with contracts regarding invoicing, lease payments and monitoring of reagent usage. The Human Resources function is responsible for establishing a positive, productive professional culture. This team also handles recruitment, training, organizational development, performance management, policy and benefit administration and associate relations.
Manufacturing is responsible for producing the reagents that are used in Sysmex instrumentation. The reagents produced at SRA supplies reagents to approximately 32 different countries in North, Central and South America. The manufacturing function is comprised of Production, Quality Control, Quality Assurance, Production Planning and Control, Supply Chain Management and Plant Maintenance. Manufacturing adheres to the standards established by 21 CFR Part 820, Quality System Regulations (QSR), ISO 13485, ISO 9001 and ISO 14001. We are in compliance with the FDA, Health Canada, the EPA, the Department of Transportation, OSHA and with foreign regulations where we commercialize our products.
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Sysmex America full-time (more than 3 years)Pros
Good people to work forCons
Grew too fast and had to lay offAdvice to ManagementAdvice
Don't lay off for no reasonRecommendsNegative OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied in-person. The process took 1+ week – interviewed at Sysmex America in August 2009.Interview Details
They talked to me over the phone with 2 phone interviews. It turned out that they were aware of some of the people I worked with @ Sunquest Information Systems and actually called some of them to check on me. I didn't think I was going to get an interview when the hiring manager said, "You're an analyst." However; they brought me up to Chicago and I went through 3 interviews. The Hiring Manager who was the Department Director, asked me questions about patch releases which I established @ Sunquest and my overall background. I then talked to the Implementation Director who had worked @ Sunquest and was a very amiable interview mostly asking about people @ Sunquest we both might know and my Sunquest experiences. Then the VP of HR who asked some generic questions about Lab and my experiences working for Sunquest LIS. I didn't think I wowed them and flew back thinking I was not going to get the job because they thought of me more as a software person. However; a couple of days later (after a drug test), I was offered the position and accepted even though I took about a $10k pay cut from Sunquest (which is where I had been laid off by in Jan 2009).Interview Questions
Negotiation DetailsNone - they sent me a letter and I either accepted or declined. After being laid off for 9 months I really needed the position.Accepted OfferPositive ExperienceEasy Interview
- What is a 5 or 7 part differential. View Answer
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Sysmex is a global leader in diagnostic testing in healthcare, providing clinical laboratories with the analyzers, information systems and professional support that are needed to meet the constant challenges of increasing testing demands. Sysmex designs and develops high-quality, reliable and innovative hematology, coagulation and urinalysis analyzers and information...
Mission: We impact people’s lives and health by transcending the boundaries of diagnostic science and serving as the pulse of reliable, accountable care. For more information...