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T-Mobile – Why Work For Us?

Bring customer experiences to life. Each T-Mobile retail store is staffed with team members driven by professionalism and a genuine interest in helping our customers. It’s a dynamic, service-driven atmosphere where no two customers are alike and each day brings exciting new opportunities.

Be your best with us.
At T-Mobile, we want you to meet your professional and personal goals. That’s why we’ve created an environment that challenges you to achieve, fully supports your ability to do so, and recognizes and rewards your efforts when you do. 

Be part of an award-winning, forward-thinking, and innovative organization.

There is a reason why over 38,000 intelligent and driven individuals have made T-Mobile their employer of choice. It is the desire to work within a fast paced and intellectually challenging organization. At T-Mobile, we believe that our competitive advantage lies in our innovation, opportunity, and values.More importantly, we value the fact that you are the driving force behind our success. Through our unique combination of innovative thinking and incredibly skilled people, our ability to provide customers with exceptional technology and trusted customer service is second to none.

When you join T-Mobile, you’ll find that we take our values to heart, putting them into practice every day to energize our spirit of service. We work collaboratively, passionately, and with unparalleled enthusiasm to keep our customers connected to the family members and important people in their lives while delivering an exceptional customer experience.

 

A Better Experience with T-Mobile.

To continue to excel at providing our customers with the best possible customer experience, we look to your passion for providing outstanding customer service to help us succeed.

Within our highly collaborative environment, you’ll be challenged to provide our customers with a level of service that strengthens their confidence in T-Mobile’s ability to keep them connected. You’ll have the opportunity to work within a diverse team where you can share ideas, experiences and have fun at the same time. More importantly, enjoy all the benefits and support that come from our mentoring environment that recognizes you for who you are and what you achieve. After all, we know that being comfortable and being yourself allows you to be your best.

Benefits For Life.

At T-Mobile, we offer a level of benefits designed to keep you balanced and worry free. So in addition to professional support and the flexibility to balance your work life and family life, we offer you a level of benefits designed to ensure your personal growth as well. 

Here is a sample of the many benefits you can expect from being a part of T-Mobile:

•           Phone and service discounts

•           Competitive pay

•           Opportunities for advancement and recognition

•           Comprehensive health care

•           Paid time off programs

•           Flexible spending accounts

•           Life and disability insurance

•           Education assistance

•           Childcare subsidy

•           401(k) plan with company match

•           And more!

Opportunities to be Exceptional.

We invite you to take a closer look at T-Mobile and open yourself to the opportunity to make a difference in the lives of our customers and your peers. Whether you are an experienced leader or just starting your career, we have exciting opportunities in the following areas:

  • Corporate 
                - B2B National 
                - Brand and Advertising
                - Channel Management
                - Corporate Communications
                - Corporate Strategy
                - Enterprise Program Office
                - Finance 
                - Go to Market 
                - Human Resources 
                - Legal 
                - Marketing 
                - Sales Operations Services 
                - Supply Chain  
  • Customer Service 

 

  • Retail 

 

  • Sales 
                 - Business Sales 
                 - Retail Partner Sales 
  • Technology
                - Corporate Information Security 
                - Engineering 
                - Engineering National Operations 
                - Enterprise Architecture 
                - Network Technology  
                - Product Realization 
                - Technology Strategy, Finance and Development

 

Internship opportunities are also available in many of these areas. For more information about T-Mobile and our most current opportunities, visit www.tmobile.jobs

 

Start writing your story. Be part of ours. 

EOE

 

T-Mobile Reviews

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2,314 Reviews
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  1. 5 people found this helpful  

    T-Mobile, a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at T-Mobile part-time (more than an year)

    Pros

    Great benefits. T-mobile is a great company to work for, they look out for their employees, but I work in a Retail Store, and its either a win or lose situation depending on who they hire for your manager.

    Cons

    leadership can be very unprofessional. feel as though I am being Micro Managed. Our current Retail Sales Manager is horrible, she's received several complaints from the team as well as customers, but she is somehow still employed with the company after very unethical things have bee reported on her

    Recommends
    Negative Outlook

T-Mobile Interviews

Updated Oct 27, 2014
Updated Oct 27, 2014

Interview Experience

Interview Experience

66%
21%
12%

Getting an Interview

Getting an Interview

64%
10%
9%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Chattanooga, TN
    Anonymous Interview Candidate in Chattanooga, TN
    Application Details

    I applied through other source. The process took 4 weeksinterviewed at T-Mobile.

    Interview Details

    Submitted app online with employee reference. Was originally denied but showed up for a hiring event and spoke with a recruiter. Was asked to come back for the "day in the life" experience. Got a call about two weeks later for an interview. The interview was simple. Basic questions about why T-mobile and why I'm a good fit for the position. A few questions about my greatest strengths and weaknesses. How I've dealt with angry customers, messed up at a job, applied feedback from a supervisor, company policy I didn't agree with, etc. They really just want to know that you can admit when you've made a mistake, but also were able to correct it and move forward without it hindering your performance overall. Be thorough with your answers. They like details, but don't be wordy. Don't just ramble. It's also a reflection of your communication skills. Also included a brief role play: you're given a sheet of info that tells you everything you need to know about the situation. The interviewer leaves the room and calls a phone inside the room and plays the customer. For mine the customer wanted to cancel their service and had to offer a service that would be a better fit to keep them from canceling. Everything is on the sheet they give you so you don't really even have to think about it. You just need a friendly and professional tone. Sound confident and you're in.

    Negotiation Details
    No negotiating. They make an offer based on experience and education. Average starting pay is between $11-$13 hr.
    Accepted Offer
    Positive Experience
    Average Interview

T-Mobile Awards & Accolades

Something missing? Add an award
Best Places to Work in Hawaii (Small), Hawaii Business Magazine, 2012
World's Most Ethical Companies, Ethisphere, 2010
Top 10 Military Spouse Friendly Employers, Military Spouse Magazine, 2011
100 Best Companies to Work For, Fortune Magazine, 2009
Highest Ranked Wireless Customer Service Performance, J.D. Power and Associates, 2009
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Additional Info

Website www.tmobile.jobs
Headquarters Bellevue, WA
Size 5000+ Employees
Founded 2001
Type Subsidiary or Business Segment
Industry Telecommunications
Revenue $2 to $5 billion (USD) per year
Competitors Verizon Wireless, Sprint

As America’s Un-carrier, T-Mobile US, Inc. (NYSE: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 43 million wireless subscribers and provides products and services through 70,000 points of distribution.

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