TELUS International Philippines

www.telusinternational.com.ph

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TELUS International Philippines Reviews

25 Reviews
3.4
25 Reviews
Rating Trends

Recommend to a friend
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Javier Infante
10 Ratings
  •  

    Great Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at TELUS International Philippines full-time (more than a year)

    Pros

    Caring culture with flexible schedules and reasonable benefits.

    Cons

    Job Stability -- as an outsourced company, sometimes clients leave.

    Advice to ManagementAdvice

    Try to keep clients.

    Recommends
    Neutral Outlook

TELUS International Philippines Interviews

Interview Experience

Interview Experience

77%
0%
22%

Getting an Interview

Getting an Interview

55%
26%
8%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied through a staffing agency. The process took 3 daysinterviewed at TELUS International Philippines in February 2013.

    Interview Details

    Initially, I went through a temp agency, although I think the company has since moved from from that method of hiring. I was told by the recruiter than the company had a very similar culture to that of what Google and Zappos is known for...which I tried so badly to institute something similar at my previous company for years. I went to my first interview with TELUS directly, and one question I made sure to be quite specific about asking was, "What is the average incentive a tenured agent makes per month?" and was told $400-$500. With my sales background, I assumed I would easily make $750/month in incentive alone, which was a driving factor to taking the job. This, however, is not true. The most EVER paid incentive was $240. I'd say the average agent makes less than $50 a month. If you're recommended for hire, you need to go through an FBI fingerprint background check along with the standard drug test. If you have nothing to worry about GREAT! If you do, though, the background check will not come back for six to eight weeks, but they may still hire you on, and then let you go. In my class alone, I believe we lost three people after a twelve week training.

    Interview Questions
    • "What would you do if you didn't get this job?"   View Answer
    Negotiation Details
    No negotiation...none. Don't even try.
    Accepted Offer
    Negative Experience
    Easy Interview

TELUS International Philippines Awards & Accolades

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Additional Info

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Website www.telusinternational.com.ph
Headquarters PASIG, Philippines
Size 1000 to 5000 Employees
Founded Unknown
Type Subsidiary or Business Segment
Industry Business Services
Revenue Unknown / Non-Applicable per year
Competitors Convergys, Sitel, PeopleSupport

TELUS International Philippines (formerly Ambergris Solutions) helps its clients reach out and touch a lot of someones. The firm provides both in-bound and out-bound call services for US-based corporate clients through its call centers in the Philippines. Most of the company's clients are involved in the utilities, IT, travel and hospitality, telecommunications, and financial services industries. The firm performs such tasks and services as change of address, reservations, billing, order and payment processing, sales, market research, and the handling of missing or damaged... More

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