Talk2Rep

  www.talk2rep.com
  www.talk2rep.com

Talk2Rep Reviews

30 Reviews
2.4
30 Reviews
Rating Trends

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Jim Ryan
13 Ratings
  1. 1 person found this helpful  

    Good work at home job, but you have to put in a LOT of after hours study time to succeed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Live Chat Sales Agent
    Former Employee - Live Chat Sales Agent

    I worked at Talk2Rep as a contractor (less than an year)

    Pros

    Work from home. $9.00 per hour + bonus opportunities.

    Cons

    It was very stressful for me juggling 3 chats at once. Customer's expect you to have account access and we are suppose to tap dance around the fact that we do not. Bonuses and job security hinges on customer satisfaction with AT&T. This is not a purely sales job, but mostly customer service without account access, which makes it difficult to please customers. You only make money when you are chatting. There are several unpaid informational meetings per week that you need to attend to help you stay up to speed on the ever changing products and services that are offered. This job requires LOTS of study time on your part to know the 100's of products, plans and features, as well as procedures. Management is there to help, but can be extremely slow in responding to questions.

    Advice to ManagementAdvice

    The job is very different than the training, and needs to be re-vamped. Some time should also be spent on how to diffuse angry customers, or create a special group that specializes in handling upset customers. Sales team should only help customers who are wanting to make a purchase. We should be allowed to transfer all other customers to customer care chat, without asking permission, or forced to blindly try to lead them through their online account.

    Recommends
    Neutral Outlook
    No opinion of CEO

Talk2Rep Interviews

Updated Aug 20, 2014
Updated Aug 20, 2014

Interview Experience

Interview Experience

54%
27%
18%

Getting an Interview

Getting an Interview

93%
6%

Interview Difficulty

1.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Live Chat Sales Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Talk2Rep.

    Interview Details

    I applied on line, got a call to set up an interview, the interview consisted of : Name a time I had to make a sale and how did I handle it? Then I had to do a live chat interview where I was chatting with the hiring person, and the questions consisted of me trying to sale a phone and having to describe it,etc.

    Interview Questions
    • On live chat my customer declined the phone I was trying to sale him, so I had to really push to get the sale by elaborating on why the phone was a great choice and how happy they would be to own it.   Answer Question
    Negotiation Details
    No, not able to negotiate
    Accepted Offer
    Positive Experience
    Easy Interview

Talk2Rep Awards & Accolades

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Additional Info

Unlock Profile
Website www.talk2rep.com
Headquarters Fort Lauderdale, FL
Size 50 to 149 Employees
Founded 2000
Type Company - Private
Industry Business Services
Revenue $1 to $5 million (USD) per year
Competitors Unknown

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