TeleTech

www.teletech.com
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TeleTech

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TeleTech – Why Work For Us?

As a global leader in business process outsourcing, TeleTech helps organizations around the world grow, manage, and optimize their most valuable assets: customer relationships.

 

A World of Opportunities

TeleTech offers a world of opportunities—literally. With service delivery centers in countries worldwide, TeleTech provides a great opportunity for you to gain valuable experience working with diverse clients, customers, and cultures every day. In fact, our associates interact daily with more than 3.5 million customers in nearly 30 different languages around the world via phone, Internet, email, and other media. Now that’s global reach. [See our locations around the globe]

 

Our Workforce

Our workforce is as diverse as our client base.  The vast majority of employees in TeleTech are directly involved in somehow providing great customer service experiences for the TeleTech client companies.  Many have started as a customer service representative and have grown their career with TeleTech over the year. It is a difficult job, and one that can also provide a strong sense of accomplishment.

 

Getting Hired is Only the Beginning

Grow your career with TeleTech. There are literally countless stories of those that started with the company at an entry-level and have steadily moved up within TeleTech to fully reach their personal potential.

 

Because TeleTech a global organization, careers at TeleTech is not a one size fits all. Success is built on an individual basis.  [Learn more]

 

Good Sense… More Than Social Responsibility. It’s a Passion.

At TeleTech, taking care of our communities and our environment is a heartfelt passion shared by our executives and employees worldwide. We’ve made it our priority by establishing a company-wide approach called Good Sense to enable employees to direct funding and volunteer efforts toward programs, activities, and events that make a real difference to countless people and places around the globe. To learn more, visit our TeleTech Community Foundation site.

TeleTech is actually more than just one company. It is a family of businesses, each of which has its own unique identity. Our businesses include:

 

TeleTech Holdings, Inc

TeleTech Holdings, Inc.

TeleTech Holdings, Inc. is our core business entity, providing comprehensive business process outsourcing solutions to Global 1000 organizations worldwide. Established in 1982, TeleTech has evolved and expanded over the years to become the recognized leader within our industry as well as a responsible community member and advocate for economic growth and environmental health worldwide. [Read More]

 

TeleTech Government Solutions

TeleTech Government Solutions, LLC. (TTGS)

Just like corporations, government agencies must continually build and strengthen their relationships with their customers — or citizens. TTGS develops and provides highly-tailored solutions that address the needs and goals of some of today’s largest public entities around the globe. [Read More]

 

TeleTech@Home

TeleTech@Home

TeleTech@Home is a virtual global workforce of home-based employee specialists who provide customers with immediate support and expertise around the clock and around the world. [Read More]

 

TeleTech Loan Services

TeleTech Loan Services (TTLS)

TeleTech Loan Services mortgage origination and fulfillment services provide mortgage origination and fulfillment services management for lenders interested in improving loan processing efficiency. TTLS provides a unique career opportunity for mortgage professionals seeking to change the future of the industry. [Read More]

 

Direct Alliance Corporation

Direct Alliance Corporation (DAC)

Direct Alliance offers comprehensive business process outsourcing solutions that are specifically geared to help businesses thrive in the IT and consumer electronics industries. [Read More]

 

Percepta

Percepta

Given the recent changes in the automotive industry, building and maintaining customer confidence, satisfaction, and loyalty are more critical than ever for top brands throughout this high-stakes space. Percepta is a TeleTech joint venture organization with the Ford Motor Company. [Read More]

 

Global Business Services

Global Business Services (GBS)

Often called the backbone of our company, GBS is the arm of our company that provides a full range of professional services directly to our clients as well as to support various initiatives within our service delivery centers. [Read More]

 

eLoyalty

eLoyalty

eLoyalty is a Customer Interaction Consulting and Managed Services company. Revolutionary Analytics. Breakthrough Results.™[Read More]

 

Peppers & Rogers Group

Peppers & Rogers Group

Peppers & Rogers Group is a management consulting firm, recognized as the world's leading authority and acknowledged thought leader on customer-based strategies and underlying business initiatives. Founded in 1993 by Don Peppers and Martha Rogers, Ph.D., Peppers & Rogers Group invented the term 1to1® marketing to illustrate the importance of treating different customers differently, and transformed the concepts into practical methodologies driving financial results for companies. [Read More]

Customer Service is Job #1 at TeleTech

TeleTech is always hiring in locations throughout the globe and seasonally for TeleTech@Home positions in the United States.

Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you.  TeleTech is looking for people who LOVE making customers happy.  We are a company filled with high energy people with a willingness to put the customer’s needs first.
 
Become a Member of the TeleTech Team
 
TeleTech has a 30-year history of hiring great people just like you!  In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily.  Its people just like YOU that make TeleTech a great place to work.
 
And here’s the important stuff…  TeleTech provides our associates with:
 
• Competitive salary + bonuses
• Advancement and Career Opportunities
• Medical and Dental Insurance Programs
• Tuition Reimbursement & 401K
• Paid Vacation Time
• Discounts at many major retailers & restaurants
 
What we’re looking for:
 
Motivation, Passion, Integrity.  Those are just some of the attributes valued at TeleTech.
 
Are you ready to accept the challenge?  Because TeleTech is ready for YOU!
 
For more information on the world of opportunities that awaits you at TeleTech visit our career website at www.TeleTechJobs.com.
 
Are you looking for a unique opportunity to work @Home? Then look no further… 
 
TeleTech@Home is the unique business within the TeleTech family that puts literally thousands of people across the USA, Nova Scotia, Canada, Spain and the United Kingdom to work in their own home…
 
What makes TeleTech@Home different from other career opportunities? In addition to eliminating the hassle of a daily commute to and from work, TeleTech@Home gives you flexibility in your work schedule and environment.
 
TeleTech@Home jobs are great for: 
· Stay-at-home, customer service-minded professionals
· Part-time, supplemental income earners
· Students
· Semi-retired individuals
· Rural residents
· Those who would like to reduce commute times and transportation costs
· & YOU… No matter what your reason is for wanting to work from home
 
TeleTech@Home’s unique jobs do have a few unique requirements including: 
· a dedicated, quiet workspace
· a computer with basic capabilities
· a high-speed, hard-wired Internet access (no wireless please)
· a landline phone
· ability to work four-to-six hour shifts
 
And even though the job is at YOUR home, you still receive: 
· A dedicated team employed by a well-established organization
· The tools, training, support and potential opportunities you want and need to build a successful and rewarding career.
 
Apply today at www.Hirepoint.com
 

TeleTech Corporate Careers

Headquartered in Englewood, Colorado, TeleTech seeks the best talent globally to provide the exceptional service our clients have come to expect.

TeleTech offers a wealth of career opportunities for creative and highly motivated individuals just like you.  From accounting, finance, and human capital to information technology, marketing, sales, and operations, we offer a variety of exciting positions that will allow you to put your skills to work in a dynamic and rewarding environment each and every day.  Most importantly, you will find that you are part of a team and organization that encourages and enables professional growth and success. 

For example, we offer a number of award-winning programs such as TeleTech University and Ascent. Both help you gain valuable skills and knowledge you need to take your career to the next level. Plus, you’ll gain firsthand experience developing and implementing strategies for a leading global enterprise — a fact that will distinguish and benefit you throughout your career.

Take some time to discover just how much there is to explore and pursue through a corporate career at TeleTech.  You’ll find the possibilities are endless…and so is your potential for success.

 

Apply today at www.TeleTechJobs.com

TeleTech Reviews

749 Reviews
2.8
749 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
361 Ratings
  • 4 people found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Moundsville, WV
    Former Employee - Customer Service Representative in Moundsville, WV

    I worked at TeleTech full-time (more than a year)

    Pros

    I loved working here. You get two breaks and a half hour lunch paid. Very flexible hours. Paid time off after working so many hours per week.

    Cons

    When I worked there, the only thing I didn't like was the fact that you had to try and sell the customer more services when they called in with problems with there current services.

    Advice to ManagementAdvice

    Please don't force employees to push other services when the customers are calling in with problems with the services they have.

    Recommends
    Negative Outlook
    No opinion of CEO

TeleTech Interviews

Updated Feb 22, 2015
Updated Feb 22, 2015

Interview Experience

Interview Experience

68%
22%
9%

Getting an Interview

Getting an Interview

72%
12%
6%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Work At Home Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Applied, had the first interview process which was through a machine. Was about 6 easy questions. Went to the job orientation, which I accepted. The job was supposed to start in about a month. Received an email that the job was pushed back 2 weeks. I didn't hear anything from then on. I emailed and found out that I supposedly declined the position.

    Interview Questions
    • Everything was straight forward, your normal interview questions.   Answer Question
    Accepted Offer

TeleTech Awards & Accolades

Something missing? Add an award
Cloud Architects of the Year, Oracle Magazine, 2010

Additional Info

Website www.teletech.com
Headquarters Englewood, CO
Size 5000+ Employees
Founded 1982
Type Company - Public (TTEC)
Industry Business Services
Revenue $1 to $2 billion (USD) per year

TeleTech offers an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions that build deep engagement between people and brands. This holistic, multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth.

Since 1982, TeleTech has helped... More

Mission: Leading the world's most respected organizations to create and grow emotionally connected, valuable, lasting relationships.

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