Teleperformance

  www.teleperformance.com
  www.teleperformance.com

Teleperformance Reviews

630 Reviews
2.5
630 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Teleperformance Fondateur Daniel Julien
Daniel Julien
223 Ratings
  1.  

    Great at launches

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teleperformance full-time (more than 5 years)

    Pros

    Great at account launches. Well-prepared.

    Cons

    Some higher management's roles are vague.

Teleperformance Interviews

Updated Nov 10, 2014
Updated Nov 10, 2014

Interview Experience

Interview Experience

61%
18%
20%

Getting an Interview

Getting an Interview

41%
24%
13%

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Technical Support Representative Apple Project Interview

    Anonymous Interview Candidate in North Lauderdale, FL
    Anonymous Interview Candidate in North Lauderdale, FL
    Application Details

    I applied in-person. The process took a dayinterviewed at Teleperformance.

    Interview Details

    At the N. Lauderdale location the entire process took a few hours. I had already filled out an application online, walked in to HR, and they gave me a few tests. They were meant to determine which project you should be placed on. It was honestly extremely easy if you have any technical knowledge, asking you to name different components of a computer (options were given), and ways to go about using a PC vs Mac. I seemed to have done well on the simple paper test so they were considering me to work with the Apple project, which everyone seemed to think it was the best project there. They later sent me to another room to complete a typing test. People being considered for other projects such as Sprint had to complete another test which required a headset and I believe they had to answer simple questions from what they would hear to ensure they could actively listen from the headset. After I passed my typing test, I went to a 1:1 interview with one of the Associate Project Leads. She asked me about my availability and willingness to work any hours, my prior experience, and asked me about my experience dealing with difficult customers, etc. By the end of the 1:1 she told me I was hired and I continued with the on-boarding process with HR.

    Interview Questions
    Negotiation Details
    Pay rate was $10/hr without prior experience and $11/hr with prior call center experience. No negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview

Teleperformance Awards & Accolades

Something missing? Add an award
Best Places to Work in Portugal (17), Great Place to Work Institute, 2012
Best Companies to Work For in Brazil - IT & Telecom, Great Place to Work Institute, 2010
Show More

Additional Info

Unlock Profile
Website www.teleperformance.com
Headquarters Paris, France
Size 5000+ Employees
Founded 1978
Type Company - Public (RCF)
Industry Business Services
Revenue $2 to $5 billion (USD) per year
Competitors SYKES, Convergys, Sitel

A leading European call center operator and one of the largest in the world, Teleperformance aims to speak the universal language of customer service. The company maintains a network of about 260 facilities in more than 50 countries across the globe, and its programs are conducted in more than 65 different languages. Teleperformance handles inbound and outbound calls in such areas as customer acquisition, customer retention, up-selling, cross-selling, technical assistance, and debt collection. Clients come from markets such as telecommunications, financial services... More

Work at Teleperformance? Share Your Experiences

Teleperformance

 
Click to Rate
or