I worked at Teleperformance full-time (more than 5 years)Pros
Great at account launches. Well-prepared.Cons
Some higher management's roles are vague.
Getting an Interview
Getting an Interview
- Application Details
I applied in-person. The process took a day – interviewed at Teleperformance.Interview Details
At the N. Lauderdale location the entire process took a few hours. I had already filled out an application online, walked in to HR, and they gave me a few tests. They were meant to determine which project you should be placed on. It was honestly extremely easy if you have any technical knowledge, asking you to name different components of a computer (options were given), and ways to go about using a PC vs Mac. I seemed to have done well on the simple paper test so they were considering me to work with the Apple project, which everyone seemed to think it was the best project there. They later sent me to another room to complete a typing test. People being considered for other projects such as Sprint had to complete another test which required a headset and I believe they had to answer simple questions from what they would hear to ensure they could actively listen from the headset. After I passed my typing test, I went to a 1:1 interview with one of the Associate Project Leads. She asked me about my availability and willingness to work any hours, my prior experience, and asked me about my experience dealing with difficult customers, etc. By the end of the 1:1 she told me I was hired and I continued with the on-boarding process with HR.Interview Questions
Negotiation DetailsPay rate was $10/hr without prior experience and $11/hr with prior call center experience. No negotiation.Accepted OfferPositive ExperienceEasy Interview
- No questions were difficult or unexpected at all Answer Question
A leading European call center operator and one of the largest in the world, Teleperformance aims to speak the universal language of customer service. The company maintains a network of about 260 facilities in more than 50 countries across the globe, and its programs are conducted in more than 65 different languages. Teleperformance handles inbound and outbound calls in such areas as customer acquisition, customer retention, up-selling, cross-selling, technical assistance, and debt collection. Clients come from markets such as telecommunications, financial services...