Teleperformance

  www.teleperformance.com
  www.teleperformance.com

Teleperformance Reviews

604 Reviews
2.5
604 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Teleperformance Fondateur Daniel Julien
Daniel Julien
216 Ratings
  1.  

    This job is chaotic. Most of the supervisors know what they are doing but none of them have the same Information. So policies get confusing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Salt Lake City, UT
    Current Employee - Customer Service Representative in Salt Lake City, UT

    I have been working at Teleperformance full-time (less than an year)

    Pros

    The hours are great and work around my school schedule. They also have a fun atmosphere that makes the day go by a lot faster.

    Cons

    The job itself sucks. I talk to angry people oh the phone for 8 hours a day. Thats not really my cup of tea.

    Also, there is no part time work available.

    Advice to ManagementAdvice

    Teleperformance needs to make sure all of the supervisors are on the same page.

    Recommends
    Neutral Outlook
    Approves of CEO

Teleperformance Interviews

Updated Oct 24, 2014
Updated Oct 24, 2014

Interview Experience

Interview Experience

61%
17%
20%

Getting an Interview

Getting an Interview

39%
23%
15%

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Inbound Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Teleperformance in October 2014.

    Interview Details

    Recruiter contacted me for a next day interview. Interview was set for 9am and there were about 10 people waiting for the same thing when I arrived at 8:45am. I did not leave untill 12:00pm. Typing test was administered along with a general knowledge test about computers. Both tests were pretty simple. Interview took no more than 15 minutes. Be prepared to do a sales pitch or roleplay with your interviewer. Pay attention to the role play scenarios and read before you jump in. Everyone was positive and friendly.

    Interview Questions
    • What challenges may you face with older customers (65 or older) and how would you speak to them vs a younger person?   View Answers (2)
    • Tell me about a time when you went out of your way to help a customer   View Answer
    Negotiation Details
    none
    Accepted Offer
    Positive Experience
    Easy Interview

Teleperformance Awards & Accolades

Something missing? Add an award
Best Places to Work in Portugal (17), Great Place to Work Institute, 2012
Best Companies to Work For in Brazil - IT & Telecom, Great Place to Work Institute, 2010
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Additional Info

Unlock Profile
Website www.teleperformance.com
Headquarters Paris, France
Size 5000+ Employees
Founded 1978
Type Company - Public (RCF)
Industry Business Services
Revenue $2 to $5 billion (USD) per year
Competitors SYKES, Convergys, Sitel

A leading European call center operator and one of the largest in the world, Teleperformance aims to speak the universal language of customer service. The company maintains a network of about 260 facilities in more than 50 countries across the globe, and its programs are conducted in more than 65 different languages. Teleperformance handles inbound and outbound calls in such areas as customer acquisition, customer retention, up-selling, cross-selling, technical assistance, and debt collection. Clients come from markets such as telecommunications, financial services... More

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