Teleperformance Reviews

2.7
Rating Trends
Recommend to a friend
Approve of CEO
Teleperformance CEO Paulo César Salles Vasques
Paulo César Salles Vasques
112 Ratings
  • Helpful (1)

    phone agent

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westerville, OH
    Current Employee - Anonymous Employee in Westerville, OH
    Recommends

    Pros

    Laid Back atmosphere. Flexible to work with schedules. Good training and feedback. Employee events such as popcorn paydays and Thanksgiving and Christmas catered dinners are nice.

    Cons

    Low pay rates appear to attract young employees fresh out of school often with unprofessional behavior and poor work ethics.

    Advice to Management

    Be more professional in hiring practices. That may mean increasing benefits--you get what you pay for.


Teleperformance Interviews

Interview Experience

Interview Experience

55%
23%
21%

Getting an Interview

Getting an Interview

48%
26%
8%
7
7
1
0

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Employee in Richmond, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at Teleperformance (Richmond, VA) in August 2015.

    Interview

    The process lasted a few hours. First there was a typing test and you had the choice of taking a warm up test or going straight to the test. You had three times to take the test and had to type 25 wpm. If you passed the typing test the company gave you a computer test and grammar test. The computer test was multiple choice questions like what does VPN stand for and what does a router do. The grammar test was 20 questions True or False asking if the sentences were grammatically correct. If you pass these two test you will get called to the computer room to listen to a call.Once Make sure to listen to the call because the interviewer will ask you what happened on the call. Once the call is finished you wait for an interview. The first interview is basic questions nothing hard. If you pass the first interview you get a second interview and the questions are basically the same as the first but with a twist. For example I had to play twenty questions to guess what the interviewer had written on the paper. She told me the item is in a grocery store. The next question was role playing. The interviewer was an Iraqi war veteran that just found out they have Leukemia and I had to play a talk show host that had had only two minutes to find out everything I could about this individual. After the second interview HR offers you a position and you get to pick the schedule you want before you go on the floor. You must be available 3:30 pm to midnight for training which last one month. There is a background check, credit check and drug screening.

    Interview Questions

    • 1. Tell me what you know about the company? Why do you want to work here? Tell me about your customer service background? How would you handle an irate customer? How would you handle a co-worker that you are having trouble with?   Answer Question

    Negotiation

    There was no negotiation The position is 11.00 for training and 11.00 once you get on the floor.

Teleperformance Awards & Accolades

Something missing? Add an award
Great Place to Work - Portugal , Great Place to Work Institute, 2015
MEXICO - Great Place to Work – North East Mexico Region , Great Place to Work Institute, 2014
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Additional Info

Website www.teleperformance.com
Headquarters Paris, France
Size 5000+ Employees
Founded 1978
Type Company - Private
Industry Business Services
Revenue $2 to $5 billion (USD) per year
Competitors SYKES, Convergys, Sitel

Teleperformance is the global leader in outstanding customer experience. We are the worldwide leader in multichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals. We work with people and for people to bring passion and excellence to our ... More

Mission: “At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. In so doing, we create opportunities and value for employees, clients, customers, communities and shareholders.”

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