The Cruise Web – Why Work For Us?

The Cruise Web emerged in 1994 as the life-long dream of one man to run his own business. Inspired by the launch of the first Internet browser and the World Wide Web's tremendous potential to reach consumers, Frans Hansen chose to focus on selling travel, for its geographical reach, growth potential, and high-value suppliers.

Cruise vacations, in particular, were just starting to boom among travelers and the need for retailers and sales people to promote and sell cruise vacations presented the perfect opportunity. Frans sold his cherished convertible, maxed out his credit cards, and worked full-time 7 days a week to get his dream off the ground. After the first year, he hired his first employee, the next year a second, and then two more the following year. Today, what began as the smallest cruise seller in a market of over 30,000 competitors has become one of the top 15 independent cruise sellers in North America.

Since its birth, the company's mission to provide its customers with the best value in planning and booking their cruise vacations, and its dedication to its employees, has driven The Cruise Web's success.

 

The Cruise WebThe Cruise Web is one of the first, largest and fastest growing independent cruise vacation sellers in North America. We are looking for motivated people to sell cruise vacations and support our sales staff in a friendly, casual, yet professional and challenging work environment. We pride ourselves on providing the highest levels of associate and client satisfaction. We are currently hiring both experienced salespeople with a track record of success and client services representatives. Our experienced management team is dedicated to providing you with the resources and support to meet goals and expectations. Contact us to build your career in travel.

The Cruise Web Reviews

18 Reviews
3.0
18 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Cruise Web Founder Frans Hansen
Frans Hansen
13 Ratings
  1.  

    Moving in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Calverton, MD
    Current Employee - Anonymous Employee in Calverton, MD

    I have been working at The Cruise Web full-time for more than 3 years

    Pros

    A relatively young company that I believe to be heading in the right direction. The executive staff and upper management believe in their business and really do care for their staff. They do a good job recognizing achievements and encouraging employees during struggles.

    Managers are very accommodating when it comes to scheduling, and they make it very easy to maintain a positive work/life balance. In most cases, colleagues quickly turn into friends.

    Great vacation perks. I've been on multiple FREE cruise vacations in my short tenure at the company. You have to love a job where training requires going on vacation.

    Very nice office located in between DC and Baltimore. The open layout makes everyone very approachable (maybe too approachable at times).

    A big "Pro" is that we work with cruise vacations, which in itself is just a very fun and interesting product. The industry's landscape is constantly changing, and I enjoy the challenge of trying to keep up with and/or ahead of those changes.

    The company's culture is very casual and reinforces great values. Like any job, there are certainly very tough and stressful periods, but there are an equal number of rewarding moments. Of course, during the stressful periods, it's tempting to think that the grass is always greener elsewhere, but I'm confident in the direction of the company and believe the best is yet to come for The Cruise Web.

    Cons

    The salaried compensation is not as competitive as it could be, but they partly make up for this with plenty of cruise vacation perks with ample opportunities for employees and friends/family to travel for free or at extremely discounted fares.

    There sometimes seems to be a sales vs non-sales attitude within the company, but the overall culture feels much more positive recently compared to 2-3 years ago. Even still, non-sales are often reminded that "it's the sales staff's commission that makes their paychecks possible." This creates an unofficial hierarchy that really shouldn't exist, as all components support and rely on each other.

    The commissioned sales staff struggles with moderate turnover, and this restricts the company's overall growth. This in turn limits the career opportunities for non-sales because the company grows/shrinks with the sales floor.

    Advice to ManagementAdvice

    Encourage honest sales tactics and keep fostering an enthusiastic, high-energy culture. Nothing happens overnight, but this company is definitely heading in the right direction.

    Recommends
    Positive Outlook
    Approves of CEO

The Cruise Web Interviews

Updated May 8, 2014
Updated May 8, 2014

Interview Experience

Interview Experience

33%
33%
33%

Getting an Interview

Getting an Interview

50%
25%
25%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Cruise Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at The Cruise Web in February 2014.

    Interview Details

    You will first do a phone interview and go over your resume and talk about the job. After you do that if you are moving on in the hiring process, you will be called in for a face to face interview. This company is serious when it comes to appointments, so be early. You will be interview by 3 people and there will be a "bad cop" Don't expect to get a guage from anyone when it comes to the employment decision, because you wont. Depending on where they are in the decision making process, you will be called back in a few days and offered the position (if applicable) and be sent an offer letter that you will have to accept witht the terms of your hire. I am not sure what happens if you don't get hired :)

    Interview Questions
    • I feel that it was pretty common, I just wasn't accustomed to a pannel   Answer Question
    Negotiation Details
    I think that they made a very fare offer!
    Accepted Offer
    Positive Experience
    Difficult Interview

The Cruise Web Awards & Accolades

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Additional Info

Website www.cruiseweb.com
Headquarters Beltsville, MD
Size 50 to 149 Employees
Founded 1994
Type Company - Private
Industry Travel & Tourism
Revenue $5 to $10 million (USD) per year

The Cruise Web is a cruise-only agency that provides clients a consultative style approach to selecting the perfect cruise. The Cruise Web offers a professional work environment with aggressive compensation, benefits, career stability, and growth opportunities in order to attract and keep the highest quality employees, and thereby best serve its client base. The Cruise Web... More

Mission: Since the birth of The Cruise Web in 1994, the company’s mission has been to provide customers with the best value in planning and booking their cruise vacations. This... More

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