The Home Depot
- The Home Depot update2 days ago
Customer service is the core of our business. That's why it is crucial to have caring problem solvers at the ready to assist our customers. Interested in joining the team? http://glassdoor.com/slink.htm?key=vIfvz
- The Home Depot update7 days ago
With more than 100,000 mobile points of sale each week, our creative tech team has a huge impact on our business and success. Here's how: http://glassdoor.com/slink.htm?key=vIfn5
When it was founded in 1978 by Bernie Marcus and Arthur Blank, The Home Depot began changing consumers’ perspectives about how they could care for and improve their homes. The Company created the “do-it-yourself” concept, spawning an entire industry that now spans the globe.
Today, The Home Depot® is the world's largest home improvement specialty retailer, with more than 2,200 retail stores in the United States (including Puerto Rico and the U.S. Virgin Islands), Canada, Mexico and China. The Home Depot’s stock is traded on the New York Stock Exchange (NYSE: HD) and is included in the Dow Jones industrial average and Standard & Poor's 500 index.
The Home Depot is an Equal Opportunity/M/F/Vet/Disabled Employer. Available positions may vary by location. Bilingual candidates are encouraged to apply.
Our name, The Home Depot, says it all. We’ve created a one-stop shop to help our customers build a home. We couldn’t have done it without the culture and feeling of home and family among the associates in our stores, distribution centers and corporate office, a feeling that’s evident in everyday life at The Home Depot. Before you apply for a position with us, take a few minutes to learn about life at The Home Depot. We think you’ll like what we have to offer. And we look forward to welcoming you to our family of associates.
A Tradition of Customer Service
From the top down, the key to business at The Home Depot is customer service.
In the stores you’ll have thousands of customers every day with all kinds of questions. You have to know the store layout, be familiar with products and services, and offer assistance on a variety of projects.
In our distribution centers your job would be to help the stores serve their customers. Our 70+ distribution facilities in North America ship products to more than 2,000 stores.
The corporate office, known as the Store Support Center, exists to ensure stores have the resources they need to uphold our tradition of customer service.
If you're fired up by a rapid-paced environment and can smile through the busiest days, then you'll love being a part of our customer service team.
Team Players Needed
Speaking of teams, The Home Depot is looking for associates who are flexible, positive and eager to pitch in and help those around when needed. In other words, we’re looking for team players.
In our stores teamwork is vital to success, from fulfilling everyday store responsibilities to the outside volunteer work our associates perform as part of Team Depot, people thrive at THD when they work together.
- In our distribution centers, teamwork is the only way to move products in and out efficiently and safely.
- Teams of corporate associates ensure support all aspects of The Home Depot, with the ultimate goal of ensuring our customers come first.
If you're ready to contribute to a team, whose goal is customer service, then you should thrive in our environment.
More Than a Job
Often our associates are drawn to careers at The Home Depot because they enjoy helping people with projects around their homes, providing excellent customer service or solving problems.
Soon they discover that the culture of The Home Depot encourages them to do so much more. Volunteer opportunities are available through Team Depot for associates to help build their communities. Training, to grow in life and in a career, is encouraged. If you’re looking for more than a job, The Home Depot may be able to offer you a career and a way of life.
The Home Depot’s values guide the beliefs and actions of all associates on a daily basis. Our values are the fabric of the Company’s unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our “orangeblooded” entrepreneurial spirit are distinctive hallmarks of our culture.
Taking care of our people:
The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.
Giving back to our communities:
An important part of the fabric of The Home Depot is giving our time, talents, energy and resources to worthwhile causes in our communities and society.
Doing the right thing:
We exercise good judgment by "doing the right thing" instead of just "doing things right." We strive to understand the impact of our decisions, and we accept responsibility for our actions.
Excellent customer service:
Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.
Creating shareholder value:
The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.
Building strong relationships:
Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.
The Home Depot associates are encouraged to initiate creative and innovative ways of serving our customers and improving the business and to spread best practices throughout the company.
Respect for all people:
In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot team.
The Home Depot offers our associates the opportunity to choose from a variety of flexible benefit plans designed to meet individual and family needs.
Specific plans are available for part-time hourly, full-time hourly and salaried associates, and may cover eligible dependents, including same-sex domestic partners.
Benefit options include:
The Home Depot offers associates the peace of mind that comes with comprehensive health insurance. Health insurance packages can include:
Life and Other Insurance
The Home Depot offers you and your family the protection you need in the event of death or disability. Insurance options can include:
- Life Insurance
- Disability Insurance
- Accidental Death and Dismemberment (AD&D) Insurance
- Long-term Care Insurance
- Auto/Homeowners Insurance
- Veterinary Pet Insurance
The Home Depot wants to help associates retain their earnings. We offer several programs that can help build financial security, including:
- Health Savings Account
- Employee Stock Purchase Plan (ESPP)
- Direct Deposit and Credit Union
Paid time off may be offered to The Home Depot associates in the following situations:
- Personal/Sick Days
- Leave of Absence (including military leave)
- Jury Duty
- Bereavement Days
Other benefits of working at The Home Depot include:
- Tuition Reimbursement
- Relocation Assistance
- Matching Gift Program
- Adoption Assistance
- Legal Services Plan
The Home Depot’s Tuition Reimbursement program encourages and supports associates who enroll in college, university and technical school courses in order to obtain an associate’s, bachelor’s, master’s, doctoral or technical degree. Our program allows eligible associates to receive reimbursement for approved courses that are related to company business.
The Home Depot values all of our associates and offers part-time benefits that include:
- Short-term Disability Insurance
- Life Insurance
The information on this Web site offers only a brief overview of the benefit plans available to The Home Depot associates. A description of the benefit provisions, conditions and limitations is provided to associates in the Benefits Summary book. Plans having these programs and features also have exclusions, limitations, reductions of benefits, and terms under which the plans and policies may be continued in force or discontinued. In the event of a conflict between this Web site and the plan documents or policies, the plan documents or policies will govern. The Company has the right to amend or terminate these benefits at any time.
As the global leader in the home improvement industry, our ability to understand, embrace and operate in a multicultural world, where we serve a diverse array of customers, is critical to our success. In order to remain competitive, our workforce must mirror the diversity of the world we operate in.
To serve our customers, we must know our customers. To know our customers, we must reflect our customers. The greater the diversity of our people, the greater our ability to serve our customers.
Diversity Councils & Associate Resource Groups
At The Home Depot, our associates often take the lead on strengthening our diverse and inclusive workplace through our Corporate Inclusion Council, Division Councils and Associate Resource Groups.
Diversity Leadership Council
The council, made up of leaders from various functions of The Home Depot, helps to shape policy, determine key initiatives, redefine current processes and leverage inclusion as a business priority.
These councils include leaders from the Canadian, Southern, Northern and Western Divisions, who develop and execute diversity and inclusion initiatives in their areas.
Associate Resource Groups (ARGs)
ARGs are voluntary groups of associates who share common interests and backgrounds. Each of the seven ARGs develop and execute initiatives that align with the company’s diversity and inclusion strategy and support member development.
To ensure the successful execution of their missions, each ARG is supported by an executive sponsor and the Diversity and Inclusion organization. The seven ARGs are:
African American Pulse, whose mission is to make The Home Depot the most progressive enterprise in the world by enriching customer service and associate engagement, thereby increasing shareholder value.
Hispanics Organized for Growth and Responsibility’s (HOGAR) focus is to raise awareness of the importance of Hispanic culture and influence to overall company business objectives.
Limitless is committed to creating a work environment where there are no limits on achieving personal and professional goals. In addition, the organization advocates for full access to social, recreational and employment opportunities for associates and customers with challenges or disabilities.
Orange Shield provides support for active duty associates, deployed reservists and their families. This group also helps develop programs to integrate new-hires and associates returning from duty into The Home Depot work environment.
Pride Network’s mission and focus is to raise internal awareness and understanding of the gay, lesbian, bi-sexual and transgender customer segment and promote inclusion and respect for all associates.
Pan Asian Waves promotes programs and activities that support multicultural awareness, associate development and community outreach.
The Women’s Link connects women with opportunities and experiences, and helps increase women’s visibility in order to enhance professional growth and development. This group also supports our efforts at attracting and developing the finest talent, in order to create the best experience for our customers.
The Home Depot Photos
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Career Opportunities
I have been working at The Home DepotPros
The history of service and dedication to the customer is still there despite all the leadership changes. The company has a strong balance sheet and will survive.Cons
It is a large organization and therefore politics is always a factor. Given the lack of new store openings and their return to focusing on their core business, it is unclear where any opportunity is going to come from going forward (other than attrition of existing management -- which should be minimal given the recent house cleaning).Advice to ManagementAdvice
While it is good to re-focus on the core business, don't let the pendulum swing the other way as far as blindly following all the "Home Depot" veterans. Certainly Nardelli was quick to discount anyone who hadn't worked for GE -- now it seems that "in going back to your roots" you are discounting anyone who hasn't worked for The Home Depot for 10+ years.RecommendsApproves of CEO
Getting an Interview
Getting an Interview
1 person found this helpfulApplication Details
I applied online. The process took 2 weeks – interviewed at The Home Depot.Interview Details
Online. Phone. In store. 10 questions. Get hired. Drug test/background. Wait a week or so. You start. Pretty basic. As long as you have a brain and can answer with confidence and share positive and negative experiences and how you corrected them, they'll like ya.Interview Questions
Reasons for Declining
- Basic. Use past experiences. Answer Question
With previous (over 10 years experience) time in retail (management) they didn't even consider giving a bump in pay. Just one flat rate. Not worth it. Great for starters. Not for retail vets.Declined OfferPositive ExperienceEasy Interview