The Zappos Family

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The Zappos Family – Why Work For Us?

Why join us? For the past SIX years straight, Zappos has been recognized by Fortune as one of the 100 Best Companies to Work For, making our debut as their highest ranking newcomer. Find out why: http://www.Fortune.com/BestCompanies

We're also proud to be rated Elite by StellaService, named as a J.D. Power Customer Service Champion and recognized for other prestigious awards by Fast Company, Inc. 500 and many others. 

And . . . we’re hiring like crazy right now and looking for smart, forward-thinking problem solvers to join our world-class, fairly wacky team. Want to learn more? Check out our music video and see!

“A music video? I thought Zappos sold stuff?” Indeed we do… But we are so much more than that! The Zappos Family has a fun and creative environment where living by our Core Values is the name of the game. You love spreadsheets? Coding is your life? You live to shop and get to partner with our vendors every day? You deliver the “WOW” to our customers on the phones?

Well, in addition to all of that, you might just find yourself singing karaoke, leading an attack in a nerf gun war, competing in an oreo cookie eating contest, parading around as a pirate, or throwing a cream pie in our CEO’s face. And maybe, just maybe, you will star in a music video!

Check it out. You’ve really got to see us to believe us! Are we the right kind of environment for you? Ok, some may say we are a little fun and weird, but hey, it's a core value!

​​​Our 10 Core Values:​​​

The best thing about the Zappos Family is our unique culture. As we grew as a company, we didn’t want to lose that culture and we wanted a way to share it with all employees and anyone else who touches Zappos.

We created these ten core values to more clearly define what exactly the Zappos Family culture is. They are reflected in everything we do and every interaction we have. Our core values are always the framework from which we make all of our decisions.

When searching for potential employees, we’re looking for people who both understand the need for these core values and are willing to embrace and embody them. 

​​​1. Deliver Wow Through Service​​​

At Zappos, Anything Worth Doing Is Worth Doing With WOW.

​​​2. Embrace And Drive Change​​​

Part Of Being In A Growing Company Is That Change Is Constant.

​​​3. Create Fun And A Little Weirdness​​​

At Zappos, We’re Always Creating Fun And A Little Weirdness!

​​​4. Be Adventurous, Creative And Open-Minded​​​

At Zappos, We Think It's Important For People And The Company As A Whole To Be Bold And Daring (But Not Reckless).

​​​5. Pursue Growth And Learning​​​

At Zappos, We Think It's Important For Employees To Grow Both Personally And Professionally.

​​​6. Build Open And Honest Relationships With Communication​​​

Fundamentally, We Believe That Openness And Honesty Make For The Best Relationships Because That Leads To Trust And Faith.

​​​7. Build A Positive Team And Family Spirit​​​

At Zappos, We Place A Lot Of Emphasis On Our Culture Because We Are Both A Team And A Family.

​​​8. Do More With Less​​​

Zappos Has Always Been About Being Able To Do More With Less.

​​​9. Be Passionate And Determined​​​

Passion Is The Fuel That Drives Us And Our Company Forward.

​​​10. Be Humble​​​

While We Have Grown Quickly In The Past, We Recognize That There Are Always Challenges Ahead To Tackle.

Learn more here: Life at Zappos

Awesome Benefits & Amazing Perks


Whoa! Zappos pays 100% of your Medical, Dental, Vision premiums and your primary care visits, dental exams/cleanings, eye exams and generic prescriptions are all free! Matching 401k, wellness coaches, orthodontics, employee housing benefits and much, much more. We love our employees so we take good care of them! We have a nap room complete with nap pod, an employee library, mandatory weekly team fun, $50 monthly coworker bonuses and even free puppies!

Free food and coffee options available in our Café, Bistro and snack machines… yum! Tons of free training classes, fitness center & classes, free shuttle service, weight management programs, company-sponsored fitness challenges, endurance event reimbursements, onsite concierge services and so much more. Oh, and a 40% discount at Zappos.com and free next day delivery… right to our desk!

CLICK HERE for more information on our awesome Benefits & Culture


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The Zappos Family currently has career opportunities in 2 fabulous locations. One location is in the fabulous city of Las Vegas, Nevada. Our other location is home to The Golden Gate Bridge and a small technology satellite office. You got it... San Francisco, California. We do not currently have any work from home opportunities. (Sorry!)

Take a Tour of our Campus

Take a virtual tour of our beautiful campus in Downtown Las Vegas. We've completely transformed the old city hall building into 276,500 square feet of fun, creativity and weirdness! We've got everything you can imagine: delicious bistro, coffee shop, yoga studio, nap room, gym, green-space backyard, rooftop deck, patio furniture, hammocks, ping pong, sand-floored beachy conference room, co-working space on the top floor with panoramic views and even touch screen video games in the elevators to make your ride up and down the 10 floors just a little more fun!

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Life in Downtown Las Vegas


Intertwined with restaurants, retail, and entrepreneurialism, our home in Downtown Las Vegas is utterly unique to the world. Tony Hsieh's Downtown Project is committed to helping to transform Downtown Las Vegas into the most community-focused large city in the world by inspiring and empowering people to follow their passions to create a vibrant, connected urban core. Cafes, bars, sidewalk bistros, small businesses, public spaces, coworking communities, a thriving entrepreneurship & tech scene, a focus on arts, music & culture… Downtown Las Vegas is where we work, live and play.

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Learn more about the Zappos Family Internships here!


We Live

From day one new interns are given every opportunity to become a part of the Zappos family. Outside of the office Las Vegas offers an incredible array of activities for every type of person. Interns spend time at concerts on the strip, hiking in nearby mountains, boating on Lake Mead, eating fab meals and hanging poolside on sunny days (of which there are many). Interns are also invited to join community service activities that include beautifying hiking trails in Keen shoes, making furry friends at The Animal Foundation, helping kids in need at Goodie Two Shoes events, and more.

We Work

Our interns are placed within teams and given a manager and mentor to help them build technical skills, cultural competencies, and to coach interns on the proper execution of the Wobble. One of our core values is to pursue growth and learning so throughout their tenure interns are professionally developed, and coached to reach goals that they set with their managers early in the program. We genuinely believe that our unique culture can't strengthen and grow without new voices, so we host the intern culture showcase, where interns are asked to generate ideas on how we can scale our culture as we grow. Intern teams present to a panel of Zappos leadership, and the best ideas are implemented by the company!

We Play

Play isn't an afterthought at Zappos; it's a way of life. We'll take you downtown to experience the city lights and history of Las Vegas, maybe even zip line down Fremont Street (if you’re adventurous enough). In addition to downtown, we'll venture outside of our Las Vegas headquarters and see the real beauty Nevada has to offer. Around the office we celebrate random birthdays or anniversaries Zappos style with a parade and a whole lot of food. Be careful though, revelers caught wandering the hallways of our tech department may become the victim of one of our legendary Nerf gun fights. As an intern you are encouraged to create a little fun and weirdness in the office.

The Zappos Family Reviews

191 Reviews
3.8
191 Reviews
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The Zappos Family CEO Tony Hsieh
Tony Hsieh
143 Ratings
  •  

    excellent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Creative Services in Henderson, NV
    Former Employee - Creative Services in Henderson, NV

    I worked at The Zappos Family full-time (more than 3 years)

    Pros

    great company culture, sense of pride in work, sense that one can ascend through the ranks, feeling like you're part of something bigger

    Cons

    too much work / life integration sometimes. feeling like you have to take part in social gatherings or you'll be ostracized, can be a bit much.

The Zappos Family Interviews

Updated Mar 1, 2015
Updated Mar 1, 2015

Interview Experience

Interview Experience

53%
22%
24%

Getting an Interview

Getting an Interview

75%
6%
5%

Interview Difficulty

3.0
Average

Interview Difficulty

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Average

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  1.  

    Senior Software Engineer Interview

    Anonymous Employee in Las Vegas, NV
    Anonymous Employee in Las Vegas, NV
    Application Details

    I applied through a recruiter. The process took 6+ weeksinterviewed at The Zappos Family.

    Interview Details

    There are several rounds of interviews in hiring processs.

    First they asked me to write a small application. That primarily involved to build some logic for identifying all the combinations satisfying a given condition, and had to use Rest Api along with downloading images.

    Then there was a telephone interview for an hour. Questions were very simple and focused on object modelling, basic java and sql. They also asked me to explain about my project. Asked me to explain about any important decision I took in the project.

    This was followed by an onsite interview. I was asked to travel to Vegas for the interview. They will plan your travel verywell.

    Onsite interview was very long. It started at 8:30 am and went till 5pm. Frankly I felt it was very long with several rounds. But I believe the hiring process is one of best ones I ever had. I gives you sense what they r looking for and gives you an idea how people are at Zappos.

    Here is how my whole day at Zappos went. For first one hour they gave the tour of the company, showed us different departments. It was quite useful to know work culture at the company.

    After that I had four technical and one HR(behaviorial) rounds. In two rounds they asked me to write algorithms like reverse a linked list, tree traversing algorthms, permutation and combination algorthms. They asked additional questions like time complexity and write alternate algorithms. You may also have to discuss about performance of what you write.

    Second one was coding challenge, they asked me to write code to implement Lift. They give you one hour of time and would expect you it to run.

    Third round lasted for 2 hours in which they focus on how you model and design applications. They give many applications, tweet it in different ways and ask you how would you design the system for each of them. I felt it very interesting but I felt it verylong.

    HR asked many questions to see if your fit to the company work culture. It was of different kind n cool

    Interview Questions
    • HR asked many interesting questions. like which super hero do you like and why?   Answer Question
    • why should we hire you?   Answer Question
    • How are you different from others and make you unique?   Answer Question
    • what do you do in free times?   Answer Question
    • what movies did you watch in recent times? this was a followup question to previous question.   Answer Question
    • Did you ever suggest any thing to upper management to deal with any of the company or project level problem?   Answer Question
    Reasons for Declining

    Offer was just OK when compared to what I am getting so don't want to change.

    But I still recommend Zappos. It would be fun to work there. They give you good relocation package, joining bonus. Also don't forget it's a tax free state. Just evaluate if Vegas is a right place for you before going to interview. Not all may like the place.

    Declined Offer
    Positive Experience

The Zappos Family Awards & Accolades

Something missing? Add an award
100 Best Companies to Work For, Fortune, 2013
100 Best Companies to Work For, Fortune Magazine, 2012
100 Best Companies to Work For, Fortune, 2011
Most Democratic Workplaces, WorldBlu, 2011
100 Best Companies to Work For, Fortune, 2010
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Additional Info

Website jobs.zappos.com
Headquarters Las Vegas, NV
Size 1000 to 5000 Employees
Founded 1999
Type Company - Public
Industry Retail
Revenue $1 to $2 billion (USD) per year

At Zappos, we give you the creative freedom and autonomy to follow your passions in a way that suits you best. As a company that practices Holacracy, we fight the strains of bureaucracy by replacing it with a new self-organizing system designed to focus around fulfilling work without office politics. We also promote a team and family spirit that fosters camaraderie across the... More

Mission: To inspire the world by showing it's possible to simultaneously deliver happiness to customers, employees, community, vendors and shareholders in a long-term... More

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