Time Warner Cable Reviews

3.3
Rating Trends
Recommend to a friend
Approve of CEO
Time Warner Cable Chairman & CEO Robert D. Marcus
Robert D. Marcus
376 Ratings
  • customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Zanesville, OH
    Former Employee - Customer Service Representative in Zanesville, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Provided a living, good coworkers, helping customers but of fixing internet, phone and cable issues felt good. Provided food during peak times and special event s...like when working during football games and boxing. Insurance was decent.

    Cons

    Worked holidays and weekends, missed special times with family and friends. Be prepared to work with n a 24/7 environment, because it is exactly that. Most advancement opportunities went to women. It was like a good old boys club but the reverse.

    Advice to Management

    Serving needs of customers as a first priority does more for customer loyalty and long-term revenue than cramming new products and services down their throats.


Time Warner Cable Interviews

Interview Experience

Interview Experience

65%
19%
15%

Getting an Interview

Getting an Interview

66%
11%
8%
7
3
1
1

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Accepted Offer
    Positive Experience

    Interview

    Initially attended a open house with interviews on the spot on Tues. Aug 18th. Received a callback on Fri 21st to set up 2nd interview on Thurs. 27th. Received a call offering the job Mon. 31st. Start date Sept 25th

    Interview Questions

    • Name a time when you went above and beyond to offer exceptional customer service   Answer Question

    Negotiation

    No negotiation, set starting pay.

Time Warner Cable Awards & Accolades

Something missing? Add an award
25 Noteworthy Companies , DiversityInc, 2012
America's Top Corporations for Multicultural Business Opportunities , DiversityBusiness.com, 2012
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Additional Info

Unlock Profile
Website www.timewarnercable.com
Headquarters New York, NY
Size 5000+ Employees
Founded 2003
Type Company - Public (TWC)
Industry Telecommunications
Revenue $10+ billion (USD) per year
Competitors AT&T, Comcast, DISH

Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core service areas are located in New York, Ohio, Texas, the Carolinas, and southern California. TWC has about 14 million mostly residential basic cable subscribers. The company provides broadband Internet access to about 9 million consumer and commercial customers primarily through ISP brand Road Runner. It offers VoIP digital phone service to about 4 million customers in conjunction with Sprint Nextel. TWC also provides mobile broadband ... More

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