Trader Joe's Reviews

632 Reviews
3.4
632 Reviews
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Trader Joe's Chairman and CEO Dan Bane
Dan Bane
402 Ratings
  1. 2 people found this helpful  

    In desperate need of diversity, good balanced leadership & an emphasis on updating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member  in  Lexington-Fayette, KY
    Former Employee - Crew Member in Lexington-Fayette, KY

    I worked at Trader Joe's full-time

    Pros

    10% discount on decent already cheap booze, carbs; nitrate free meats; tasty hummus, good mineral water spritz prices, good coffee, sample anything; emphasis on reusable or paper bags -- no plastic bags used anywhere.

    Cons

    Scheduling is rife with poor communication and inaccessible management adding to the frustration are back-to-back shifts like closing then opening then closing then opening that contribute to poor health, sleep depravation, which in turn causes everything to suffer, least of all the people. TJ's uses a 2 star rated iPhone only app -DayForce- for employees to request vacation, sick leave, etc. The only other way is to track down the singular manager responsible for scheduling at least a 2 weeks in advance to place a request. There're are no TJ afforded/addressed emails to management that could expedite this process and good luck reaching anyone if you're sick and have to open at 5am. It's the most antiquated systems I've ever had the displeasure of working with.

    All employees were forced to use our/their own cell phone data to fill out post hire documentation --wifi is available, but kept greedily from employees & the hiring process. Out-of-date cheap training materials & computers give off the distinct atmosphere of a 2 bit bodega & not the image of the fastest growing "children of god-esque" replica... ahem, grocery store in America.

    A 2 hr orientation took 6 hours due to ridiculous needless miscommunication, inexperience, a nonexistent HR, constant technical failures (inadequate computing power aforementioned) & interruptions as there was no space separate from the 100+ degree break room to process new hires. The introductory training content & direction were disgustingly condescending at best.

    Scheduling & pay were after thoughts & addressed half heartily at the end of the day.

    My favorite ridiculous-ism was the non-confident assertion that "integrity" was, "...just about being nice to people and stuff..." - Manager

    The GM (Captain) was so socially awkward, he made the others look adequate, when they were just as bad.

    There was an overwhelming sense of false/faux equal treatment for equal work with the white men holding the highest positions & wielding the most control & power, while the female higher ups (all 2 to the men's 7 @ least) were constantly abrasive, unprofessional & defensive as if they had had enough of inaction to right the proverbial ship of obvious inequalities & were determined to react irrationally at or around anyone anytime no matter the reason, nor the company kept & that included in front of the glassy eyed patrons, whose questions went unanswered, irritatingly passed off, or were given completely false & concocted out-of-thin-air responses that presented TJs in the angelic light the kool-aid drinkers with their purple stained lips thought it deserved.

    An overall poor performance from the top down -- I came home bewildered & wondering if all the red flags had been shown or if it was just a really bad day at the park. Sadly, I should've walked away. While not tasting the kool-aid, a glass was poured and I kept it on ice. In my case I got out before I was forced to drink it.

    For a place that wants to be considered a family of friends, it fails on almost every level through forced, coerced, fake & out-of-date methods that actually give off the impression that it IS all just an act. No one cares. The company is cheap. The equality is fake. The trust is paper thin. There is no integrity above "...just being nice to people and stuff..."

    Advice to ManagementAdvice

    Read the cons and fix them. Focus on diversifying by race/ethnicity & gender (@ the very least) both crew and mates/captain. Take notice of skill sets and place employees accordingly -- it's one thing to have a crew that can do everything & quite another to have a crew that enjoys & is good at doing everything -- most are drawn to particular roles and those roles should be witnessed early-on and exploited if so desired by all parties. That way people like their jobs with the exception of management who need to be willing to pick up the slack in every area. I think this goes to the schedule which is a hot mess to say the least. The answer to avoiding 9 hours of bathroom duty is not breaking up an adult employee's day w/2 hrs here, 2 there and so on. It's demeaning and doesn't allow one to get any sort of rhythm, nor satisfaction.
    Don't be cheap! Fix intolerable break room temperatures. I'm sure there's a way to put a wall unit in there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Trader Joe's Interviews

Updated Sep 12, 2014
Updated Sep 12, 2014

Interview Experience

Interview Experience

68%
19%
11%

Getting an Interview

Getting an Interview

76%
8%
6%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Mate Interview

    Anonymous Employee  in  Arlington, VA
    Anonymous Employee in Arlington, VA
    Application Details

    I applied through an employee referral - interviewed at Trader Joe's in August 2014.

    Interview Details

    The interview process was extremely lengthy. When I initially applied I was told someone would contact me within a week. After not hearing anything for 2 weeks I called the store and spoke with the manager. She had been on vacation. After the first interview I was scheduled for a second interview at another location. The manager from that store called me the day before he was going on vacation. I waited an additional week to talk with him, and then another week for the interview, which was sent to yet another location. After that interview I was setup to speak with the district manager, at another location. I heard back 3 days later only to be offered a position I didn't apply for. The whole process took nearly 6 weeks. I feel it was a complete waste of time. It seems very mismanaged and unprofessional. The questions the district manager asked didn't seem relevant to my resume. She seemed more interested in getting information about my current employer.

    Interview Questions
    • Why do you want to leave you're current job?   View Answer
    Reasons for Declining

    The offer wasn't what I was looking for. I applied for a mate position in which I am technically over qualified for. I have been in management for several years. I was offered a crew position for less money than I currently make.

    Declined Offer
    Average Interview

Trader Joe's Awards & Accolades

Something missing? Add an award
Employees’ Choice - 50 Best Places to Work, Glassdoor, 2011
Employees’ Choice - 50 Best Places to Work, Glassdoor, 2012
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Additional Info

Edit Profile
Website www.traderjoes.com
Headquarters Monrovia, CA
Size 5000+ Employees
Founded 1967
Type Company - Private
Industry Retail
Revenue Unknown / Non-Applicable per year
Competitors Unknown

When it comes to grocery chains, Trader Joe's isn't your average Joe. With more than 365 stores in 30-plus states, the company offers upscale grocery fare such as health foods, organic produce, and nutritional supplements. To keep costs down, its stores have no service departments and average about 10,000-15,000 sq. ft. The company's specialty is its line of more than 2,000 private-label products (70% of sales), including beverages (its signature Charles Shaw brand wine sells for $2 a bottle), soup, snacks, and frozen items. Started by Joe Coulombe as a Los Angeles... More

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