Transcom WorldWide

  www.transcom.com
  www.transcom.com
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Transcom WorldWide Reviews

74 Reviews
2.7
74 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Johan Eriksson
10 Ratings
  1.  

    Fast-paced work environment that helped build my contact center career...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at Transcom WorldWide full-time for more than 8 years

    Pros

    People and the Culture...my second home for the past nine years and despite some challenges and ineffective leaders who came in and left, the organization continues to strive to improve the welfare of the employees

    Cons

    Lack of additional employee benefits particular to management positions and training for total development from staff level all the way to the management level

    Advice to ManagementAdvice

    More training focused on effective leadership and management skills; proper on-boarding for employees promoted within to equip them with better understanding and knowledge of their new role; retirement and loyalty packages for those whose tenure has reached 5 years and above

    Recommends
    Approves of CEO

Transcom WorldWide Interviews

Updated Jul 20, 2014
Updated Jul 20, 2014

Interview Experience

Interview Experience

61%
38%
0%

Getting an Interview

Getting an Interview

54%
42%
3%

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    At Home Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 days - interviewed at Transcom WorldWide in July 2014.

    Interview Details

    There wasn't really an interview. I was asked about my work experience and the call took no more than 4 minutes. The offer call took about 5-10 minutes. You are scheduled within a 20-minute window. Don't expect the interviewer to call on time, just make sure you are available between the timeframe you selected.

    Interview Questions
    • I was asked about my work experience and told about the expectations of the position. The call went fairly fast and I was surprised. This was the fastest call I ever been on in terms of a phone "interview". Quick and easy!   Answer Question
    Negotiation Details
    There was no negotiation phase but I could not work for the company. I was sent an email with an apology for the confusion because Transcom is not currently registered in my state so I could not "legally" work for them. :/ If you happen to reside in VA, do not apply.
    Accepted Offer
    Positive Experience
    Easy Interview

Transcom WorldWide Awards & Accolades

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Additional Info

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Website www.transcom.com
Headquarters Howald, Luxembourg
Size 1000 to 5000 Employees
Founded Unknown
Type Company - Public (TWW-SDB-A.ST)
Industry Accounting & Legal
Revenue $500 million to $1 billion (USD) per year
Competitors TeleTech, Convergys, Sitel

Transcom WorldWide looks to offer a transcendent array of business process outsourcing (BPO) services to customers around the world. The company, which has more than 75 offices spread across over two dozen countries (mainly in Europe), provides a variety of services including customer relationship management and telemarketing, interactive voice response, consulting, account collections, and legal services. Transcom's global roster of clients has included AIG, BNP Paribas, IBM, Eli Lilly, and Shell. One client, Tele2, accounted for about 25% of sales in 2008. Swedish... More

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