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TuVox Reviews

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Mark Lazar
1 Rating

    Great company in a tough market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Cupertino, CA
    Former Employee - Anonymous Employee in Cupertino, CA

    I worked at TuVox


    Ability to make an impact
    Innovation in speech and touch-tone automation for customer service
    SaaS business model


    Shrinking markets easily affected by macroeconomy
    Consolidation bound to happen within the smaller players in the industry

    Advice to ManagementAdvice

    Stronger partnerships that bring TuVox to more deals, wider footprint at customers (inbound/outbound, multimedia, access to user-generated content, customer surveys, new product introductions, product recalls, warranty issues, support issues, etc.), energize existing customers periodically with newer applications, modularize applications for easier/faster deployment.

    Approves of CEO

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Additional Info

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Website www.tuvox.com
Headquarters Boca Raton, FL
Size 1 to 5 Employees
Founded Unknown
Type Subsidiary or Business Segment
Industry Information Technology
Revenue Less than $1 million (USD) per year
Competitors Syntellect, Nuance, Convergys

When it comes to call automation just say the word and TuVox can help. TuVox replaces the often frustrating touch-tone customer service menu's of corporate phone systems with its own conversational speech applications. Based on speech recognition technology, the company's software allows callers to say exactly what they want and then be routed to the appropriate destination. The system automates all manner of calls, offering natural language call routing, self-service transactions, and customer support functions. TuVox was acquired by West Corporation in mid-2010.

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