RecommendsApproves of CEO
- Work/Life Balance
- Career Opportunities
- Comp & Benefits
- Senior Management
Ability to make an impact Innovation in speech and touch-tone automation for customer service SaaS business model
Shrinking markets easily affected by macroeconomy Consolidation bound to happen within the smaller players in the industry
Advice to Management
Stronger partnerships that bring TuVox to more deals, wider footprint at customers (inbound/outbound, multimedia, access to user-generated content, customer surveys, new product introductions, product recalls, warranty issues, support issues, etc.), energize existing customers periodically with newer applications, modularize applications for easier/faster deployment.
Let us know if we're missing any workplace or industry recognition –
When it comes to call automation just say the word and TuVox can help. TuVox replaces the often frustrating touch-tone customer service menu's of corporate phone systems with its own conversational speech applications. Based on speech recognition technology, the company's software allows callers to say exactly what they want and then be routed to the appropriate destination. The system automates all manner of calls, offering natural language call routing, self-service transactions, and customer support functions. TuVox was acquired by West Corporation in mid-2010.