Bring your fire.
With over five million customers in 26 states, U.S. Cellular is one of the largest wireless service carriers in the nation. We owe every bit of success to our associates—people with a real passion for their work who are committed to "doing the right thing." You would be proud to work with them.
We don't just talk teamwork. We live it. We respect each other's contributions, and take ownership for our actions. Even if you don't work directly with customers, you'll support other U.S. Cellular associates so that they, in turn, can consistently provide the level of service our customers have come to expect. Everyone plays an important role.
We are proud of our supportive culture. In fact, we work hard to ensure our organization's environment is one that fosters trust, respect for each other's individualism, and the highest ethical standards—one that genuinely allows our associates to thrive.
When you join U.S. Cellular®, you’ll soon understand how our core values inspire us to deliver the world’s best customer experience. These values drive our passion and commitment, enhance our ability to tackle challenges and elevate our talent to achieve business and personal goals. We call it the Dynamic Organization (D.O.).
Our fundamentals are integrity, trust and respect. Across the enterprise, U.S. Cellular associates engage in open and honest communication, building lasting relationships with customers and one another. We take pride in each and every one of our accomplishments. And, we find time to enjoy the rewards of “doing the right thing” for our customers by acknowledging among ourselves a win well done.
The Vision and Mission
As an organization, we are proud and passionate about providing the world’s best customer experience. This vision aligns with our mission —that we are earnest about achieving superior results. Our associates are inspired by their belief in the motivating principles of the D.O. and are determined to deliver an outstanding customer experience.
U.S. Cellular leadership encourages you to access the many training and development opportunities available to help you enhance your level of performance. They are here to help drive your passion and encourage your growth. Because they realize their success as leaders greatly depends upon the success of those they lead.
This is a fast-paced industry of change and innovation. We are individuals who thrive in an environment of ideas and accountability. And, we are teams who, empowered by our knowledge and skills, can move the organization to new heights.
You'll feel it from the moment you join us at U.S. Cellular®. Our people are excited by their work, and their drive to succeed is inspiring. Working with such motivated people, you'll want to mirror their efforts. And, your enthusiasm will allow you to start achieving your goals from day one. You'll have all the training and support you need to meet the challenge—the kind that empowers you to make real connections with your customer, and achieve more in your career. Everywhere you turn, there is an opportunity to learn...to give...to grow.
We believe training is more than something you "go through" as a new associate. In fact, over the life of your career, you'll have many opportunities to expand your skills and knowledge through formal training and development programs that cover everything from technologies and services to management and leadership skills. Coupled with your practical, hands-on experience, we foster an environment that gives you the opportunity to take ownership of your career, and create your own professional path.
How Will You Contribute
No matter what your role at U.S. Cellular®, you'll make contributions that ensure our customers have the best wireless experience possible. Our company operates as a team, and each associate has an important function in maintaining the quality reputation of the customer experience.
U.S. Cellular associates convey a sense of pride in their work. When you join us, you'll feel inspired knowing that your efforts have a direct impact on the company and the customers we serve.
You'll also have a positive impact on the community. U.S. Cellular makes it a priority to give back to the community through a variety of charitable donations and volunteer programs. You'll have the opportunity to support causes you care about, and make a tangible difference in the lives of others.
Success at U.S. Cellular starts with effective leaders who empower you to take ownership of your career by providing the right tools and structure for growth. It's fueled by a culture that values respect and encourages achievement. And, it's strengthened by an organization that understands you have a life outside of work, and offers the support you need to help you balance both.
That's why U.S. Cellular provides such a comprehensive compensation package. Here, you'll gain peace of mind knowing that your medical and financial needs are covered, and enjoy a variety of incentives that allow you flexibility to deal with life's challenges. Because we believe the first step in making our customers happy is to make sure our associates are, too.
U.S. Cellular extends all benefits to same- and opposite-sex spouses/domestic partners, as well as eligible children of domestic partners and your dependents.
Your Health and Well Being (Many benefits are available to Associates from day one.)
We offer two Blue Cross and Blue Shield of Illinois (BCBS) PPO plans; one which includes a high deductible plan combined with a Health Savings Account (HSA). We also offer a HMO plan in Wisconsin. All plans provide100% coverage for preventive care.
Features in- and out-of-network plans by Delta Dental with 100% coverage of preventive care (e.g., routine exams and X-rays).
Our vision plan features in- and out-of-network plans by Vision Services Plan (VSP). In addition to yearly vision exams and subsidized contacts and glasses, our plan also provides a discount for laser vision correction.
Life Insurance/Accidental Death and Dismemberment
We provide basic Life Insurance coverage and Accidental Death and Dismemberment plans equal to one times annual salary with a minimum of $30,000 provided to full-time associates. Additional coverage can be purchased up to 10 times salary.
Short- and Long-Term Disability
In addition to sick days, U.S. Cellular full-time associates are eligible for Short-term and Long-term Disability coverage at no cost.
Flexible Spending Account (FSA)
This plan allows associates to set aside pre-tax dollars for Health Care expenses and/or Dependent Care of their legal dependents. Our plan also offers a Health Care Spending Account Debit Card.
For A Better You Wellness Program
Your health matters. At U.S. Cellular, we are committed to offering a comprehensive wellness program for our associates that encourages them to lead more satisfying and productive lives by maintaining or improving their health and well-being. We offer wellness rewards/credits that can reduce your annual medical premium up to $630 annually.
Your Financial Security (Helping you plan for your financial future.)
Tax-Deferred Savings Plans
Standard 401(k) and Roth IRA plans with 100% matching up to 3%, and 40% matching for additional 2% contribution.
Pension Plan - 100% Employer Funded
Provides 3% of compensation for most associates and 6% for those who earn more than the maximum as defined by the Social Security Administration.
Your Life (Supporting you in and out of work.)
When you're comfortable, confident and relaxed, so are our customers.
Paid Time Off
Full-time associates are eligible to receive excellent time off benefits, including five personal days, 10 vacation days during the first three years of service (15 vacation days after three years and 20 days after 10 years), six holidays and up to six sick days per year.
Associate Scholar Program
We recognize that the knowledge and skills of our associates are valuable assets, traits that must be relevant and honed regularly. That's why we provide support for coursework at accredited colleges and educational institutions, that leads to a work-, company- or industry-related degree. Eligible full-time associates are reimbursed at 100% of covered costs; eligible part-time associates are reimbursed for covered costs at 60% up to the annual maximum.
Associate PC Purchase Program
Employees receive a discount when purchasing a PC and related equipment through U.S. Cellular's associate PC Purchase Program.
Associate Adoption Assistance
U.S. Cellular provides financial assistance by reimbursing eligible associates for up to $5,000 for qualified adoption-related expenses.
Our emphasis on diversity and inclusion is one of the many strengths of U.S. Cellular®. We support no fewer than 10 Diversity Centers of Excellence and currently work with a number of diverse professional associations focused on targeted areas of function and ethnicity.
Our Diversity Centers of Excellence are deeply involved in such vital topics as Diversity/Inclusion Education and Recruitment Guidance to further associate and leadership competencies. Equally important, Supplier Diversity Oversight is central to our strategic business vision of expanding minority-owned vendor relationships building on the values of our Dynamic Organization.
Together with the work of our Inclusion Councils, we are finding ways to broaden communications within the entire enterprise while taking direct action on the initiatives that will move our company forward.
U.S. Cellular Photos
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at U.S. Cellular full-time (more than 10 years)Pros
A company where if you give it a chance, it will give you opportunity.
Cool culture that evolves with the times but remains true to core values and behaviors
Laid back office culture
Challenging sales cultureCons
Associates who never change
Boring (but solid) CEO
Increasing pressure to do more with less
Human resources falling behind the timesAdvice to ManagementAdvice
Loosen up a bit...time to recognize and reward your hard working associates who have carried everyone through a very tough time.RecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online – interviewed at U.S. Cellular.Interview Details
Very detailed, why work for us? Experience?What do you expect for pay? Do you prefer full time? Part time? Can you work weekends? Nights? How well do you work in a group? How Are you with computers? How do you do talking with people you don't know? Do you work well under pressure?Interview Questions
Negotiation DetailsNon, gave me more than I expectedAccepted OfferAverage Interview
- Customers angry about bill, what do you do? Why? Answer Question
At U.S. Cellular, we focus on having the world's best customer service and delivering industry-leading innovations. Our customers receive unique benefits such as a valuable rewards program that recognizes customer loyalty, and points can be used to upgrade to the latest 4G LTE devices faster as well as accessories and ringtones. Our strong line-up of cutting-edge devices are designed to simplify and organize your life and they are all backed by our high-speed nationwide network which has the highest call quality of any national carrier. We are expanding a 4G LTE network...