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U.S. Cellular – Why Work For Us?

With over five million customers in 26 states, U.S. Cellular is one of the largest wireless service carriers in the nation. We owe every bit of success to our associates—people with a real passion for their work who are committed to "doing the right thing." You would be proud to work with them.

We don't just talk teamwork. We live it. We respect each other's contributions, and take ownership for our actions. Even if you don't work directly with customers, you'll support other U.S. Cellular associates so that they, in turn, can consistently provide the level of service our customers have come to expect. Everyone plays an important role.

We are proud of our supportive culture. In fact, we work hard to ensure our organization's environment is one that fosters trust, respect for each other's individualism, and the highest ethical standards—one that genuinely allows our associates to thrive.

 

Quick Facts
 
Founded: 1983 
Headquarters: Chicago, IL 
Customers: 5.2 Million 
Revenue (2012): $4 Billion 
Associates: 7,000
Network:
Fourth Generation (4G)
Long Term Evolution (LTE) Network
Code Division Multiple Access (CDMA)
Customer Care Centers:
Cedar Rapids, IA 
Knoxville, TN 
Tulsa, OK 
Waukesha, WI
 

When you join U.S. Cellular®, you’ll soon understand how our core values inspire us to deliver the world’s best customer experience. These values drive our passion and commitment, enhance our ability to tackle challenges and elevate our talent to achieve business and personal goals. We call it the Dynamic Organization (D.O.).

The D.O.

Our fundamentals are integrity, trust and respect. Across the enterprise, U.S. Cellular associates engage in open and honest communication, building lasting relationships with customers and one another. We take pride in each and every one of our accomplishments. And, we find time to enjoy the rewards of “doing the right thing” for our customers by acknowledging among ourselves a win well done. 

The Vision and Mission

As an organization, we are proud and passionate about providing the world’s best customer experience. This vision aligns with our mission —that we are earnest about achieving superior results. Our associates are inspired by their belief in the motivating principles of the D.O. and are determined to deliver an outstanding customer experience.  

Our Leaders

U.S. Cellular leadership encourages you to access the many training and development opportunities available to help you enhance your level of performance. They are here to help drive your passion and encourage your growth. Because they realize their success as leaders greatly depends upon the success of those they lead.

This is a fast-paced industry of change and innovation. We are individuals who thrive in an environment of ideas and accountability. And, we are teams who, empowered by our knowledge and skills, can move the organization to new heights. 

You'll feel it from the moment you join us at U.S. Cellular®. Our people are excited by their work, and their drive to succeed is inspiring. Working with such motivated people, you'll want to mirror their efforts. And, your enthusiasm will allow you to start achieving your goals from day one. You'll have all the training and support you need to meet the challenge—the kind that empowers you to make real connections with your customer, and achieve more in your career. Everywhere you turn, there is an opportunity to learn...to give...to grow.

We believe training is more than something you "go through" as a new associate. In fact, over the life of your career, you'll have many opportunities to expand your skills and knowledge through formal training and development programs that cover everything from technologies and services to management and leadership skills. Coupled with your practical, hands-on experience, we foster an environment that gives you the opportunity to take ownership of your career, and create your own professional path.

 

How Will You Contribute

No matter what your role at U.S. Cellular®, you'll make contributions that ensure our customers have the best wireless experience possible. Our company operates as a team, and each associate has an important function in maintaining the quality reputation of the customer experience.

U.S. Cellular associates convey a sense of pride in their work. When you join us, you'll feel inspired knowing that your efforts have a direct impact on the company and the customers we serve.

You'll also have a positive impact on the community. U.S. Cellular makes it a priority to give back to the community through a variety of charitable donations and volunteer programs. You'll have the opportunity to support causes you care about, and make a tangible difference in the lives of others.

Our values raise everyone’s game.

At U.S. Cellular, we believe the values that our service members and their families live by are the same qualities that inspire us to make a difference. Ethics, integrity, trust, and respect are some of the values that form the foundation of our culture, and are reflected in everything we do.

They inspire and empower us to deliver the world’s best customer experience, and drive our business forward. Like the military veterans we so proudly welcome home, we continually challenge ourselves to pursue greater goals that will help our company grow and our associates succeed.

As a G.I. Jobs “Top 100 Military Friendly Employer,” we also understand the importance you place on teamwork, commitment, loyalty and pride. We appreciate how the guidance of effective leadership can enable you to own your role and help you grow. One of our greatest strengths is training. Our associates know they will receive best-in-class training to gain the necessary agility to act decisively in an industry that moves at warp speed.

We pride ourselves on our sense of community. Whether helping restore communications in a disaster-torn area or providing free calls to our service members at various military installations, we believe the values that are most meaningful to you are the same ones that inspire us.

Committed to "Doing the Right Thing"

Our leaders are dedicated to seeing you succeed. Whether you're a military spouse, veteran or a current member of the military ready to transition into a civilian career, we'd be honored to have you join us. Applying your diverse skills and experience can lead to challenging positions in a number of job areas—in locations throughout 26 states.

Your Goals and Beliefs

If your goals and beliefs align with ours, we encourage you to explore your future with us. Learn more about opportunities available throughout our Dynamic Organization.

 

Our emphasis on diversity and inclusion is one of the many strengths of U.S. Cellular®. We support no fewer than 10 Diversity Centers of Excellence and currently work with a number of diverse professional associations focused on targeted areas of function and ethnicity.

Our Diversity Centers of Excellence are deeply involved in such vital topics as Diversity/Inclusion Education and Recruitment Guidance to further associate and leadership competencies. Equally important, Supplier Diversity Oversight is central to our strategic business vision of expanding minority-owned vendor relationships building on the values of our Dynamic Organization.

Together with the work of our Inclusion Councils, we are finding ways to broaden communications within the entire enterprise while taking direct action on the initiatives that will move our company forward.

U.S. Cellular Reviews

3.3
648 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Kenneth R. Meyers
155 Ratings
  • Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager in Bolingbrook, IL
    Former Employee - District Manager in Bolingbrook, IL

    I worked at U.S. Cellular (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great job to work. Great benefits. Bonus is awesome. The culture there is all about customer service and support for the associates. The experience there was great. Enthusiasm will move your career to the next level. Hard working associates on the front line are doing everything to win.

    Cons

    Small in comparison to other wireless companies. Can't really compare them to the bigger players. Price of accessories are way too expensive.

    Advice to Management

    Listen to your front line as they know what customers want and need. Put your stores in high traffic areas so that sales are there. Follow market trends and close all kiosk locations

U.S. Cellular Interviews

Interview Experience

Interview Experience

60%
25%
13%

Getting an Interview

Getting an Interview

57%
14%
10%

Interview Difficulty

3.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Knoxville, TN
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral – interviewed at U.S. Cellular (Knoxville, TN).

    Interview

    I had to do 2 computer tests. One had fake customers and situations and you had to choose what you would do based on the situation. The other was a personality test asking the questions with answers on the 5 point scale (strongly agree, disagree, ect). Then after passing those, I did an interview in person.

    Interview Questions

    • Name a situation where a customer was upset at a previous job, how did you deal with it?   1 Answer

U.S. Cellular Awards & Accolades

Something missing? Add an award
Best Employers for Latinos to Work For in the Midwest, Latinos For Hire, 2012
Top 100 Military Friendly Employers, G.I. Jobs Magazine, 2011
Top 100 Military Friendly Employers, G.I. Jobs Magazine, 2010
Best Company Culture, St. Louis Post-Dispatch, 2009
Best Diversity Company, Diversity/Careers in Engineering Information, 2009
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Additional Info

Website www.uscellular.com
Headquarters Chicago, IL
Size 5000+ Employees
Founded 1983
Type Company - Public (USM)
Industry Telecommunications
Revenue $2 to $5 billion (USD) per year
Competitors Verizon Wireless, Sprint

U.S. Cellular rewards its customers with unmatched benefits and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier has a strong line-up of cutting-edge devices that are all backed by its high-speed network. Currently, nearly 94 percent of customers have access to 4G LTE speeds, and more than 93 percent will have access by the... More

Mission: As an organization, we are proud and passionate about providing the world's best customer experience. This vision aligns with our mission — that we are earnest about... More

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