Disapproves of CEO
- Work/Life Balance
- Career Opportunities
- Comp & Benefits
- Senior Management
Most of past "pros" had to do with benefits company afforded employees. However, benefits (like sugar) don't provide long-term value or satisfaction. Easily provided . . . easily removed.
UCI Medical Affiliates (home of state-wide Doctors Care network) grew out of a "mom-and-pop" organizational structure. Some of that outdated mindset remains. Much of the company's policies and procedures are not standardized (i.e. mom-and-pop). The company's operation is highly decentralized. Regional management sets much of its own policy and standards. Some of those regional managers and administrators are neither trained nor fully competent in their critical positions (many are; many are not). Consequently, you can't assign an across-the-board "pro" or "con" to the company. You'd have to judge each region as a separate entity.
Advice to Management
Standardize your operations (hiring, firing, training, policies, procedures) company-wide. That applies equally to your handling of physician and mid-level employees. In many instances, you've been too quick to hire and too slow to fire. Driven to staff your regional administrators from within the company, you've allowed a couple of those incompetent promotions to remain as fixtures. The result: some centers are manged (not by the most highly qualified, but) by employees who have successfully endeared themselves to certain administrators. Mike Stout, specifically, needs to spend most of his professional life traveling among his many centers -- not in his office. He needs to have regular confidential meetings with rank-and-file staff (not so much managers or even his administrators); he needs to spend more than 30 minutes visiting any one office (i.e. drive-bys); he needs to make clear to physicians that they either commit to their scheduled hours -- or they're gone; and (finally) he needs to spend much of his time marketing Doctors Care to the many state-wide (and out-of-state) resident training programs. As CEO, he should (non-stop) recruit wave after wave of new providers into his company. Instead, he spends far too much time wading thru his e/m and auditing paperwork from his providers. That's what he has staff there for.
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UCI Medical Affiliates seeks out doctors looking to avoid paperwork. The company provides practice management services to about 60 freestanding medical clinics, mostly in South Carolina. (It has one center in Tennessee.) The clinics operate primarily under the Doctors Care and Progressive Physical Therapy names. UCI provides nonmedical management and administrative services, such as planning, accounting, insurance contracting and billing, non-medical staffing, and other office services. Its Doctors Care locations are urgent care clinics that handle minor emergencies and ...