Share our pride.

USAA – Why Work For Us?

USAA's Mission

The mission of the association is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community.

Our Core Values

Our core values are more than just words on a page. These values define how we conduct business and treat each other. We share the same core values as the military community we serve.undefinedMaintain a Best-in-Class Workforce and Workplace

USAA employees serve a noble mission, while doing work that provides personal and financial rewards. There are opportunities for growth, while being supported by world-class leaders. USAA is known to provide a work environment that supports the total well-being of employees.

People as a Competitive Advantage

Our employees are our competitive advantage. We are committed to providing the tools, opportunities and feedback to help employees fully develop their talents. To achieve this, we work every day to attract, develop, retain, and motivate a diverse team of talented people who are personally committed to going above and beyond.

We Know What It Means to Serve

USAA was founded in 1922 by a small group of Army officers who decided to self-insure one another, forming the United States Army Automobile Association. Since then, the organization has grown to serve almost 7 million members. Today we have more than 22,000 employees and are proud to be the only fully integrated financial services company in America.

The Value of Membership

USAA is not a publicly traded company, so we don't answer to stockholders — we answer to our members. They rely on us to suggest products and services that meet their financial needs.

Superior Products and Services

USAA provides a full range of highly competitive financial products and services to the military and their families. Today, certain products, including investments, financial planning, life insurance and banking products — checking, savings and CDs — are available to the public.

Financial Strength

When members join USAA, they join generations of military families who have depended on us to provide superior products and services backed by a foundation of financial strength.

As a provider of choice for military members and their families USAA serves a unique mission. The excellent benefits USAA offers and the great work place amenities help USAA employees better manage their lives so that they can concentrate on this mission: serving the men and women of the nation's military.

Health and Wealth

Medical and Dental Benefits

  • USAA pays the majority of employee medical premiums
  • 100% paid preventative care benefit (reimbursement program)
  • Two dental plan options to choose from

Retirement Savings Plan

  • 401 (k) plan with 8% dollar-for-dollar employer matching contributions
  • Additional performance-based employer contributions
  • Multiple investment choices
  • Pre-tax, Roth and after-tax employee contributions

Work Life Balance

We care about our employee and their families. That’s why we provide programs that support healthy lifestyles, achieving personal financial goals and balancing work and personal needs.

Military Support

  • Military leave to support military training, deployments and active duty service
  • Military support groups
  • On-site deployment advisers

Family Support

  • Child development centers
  • Employee Assistance Program
  • Child & elder backup care
  • Adoption assistance

Employee Support

  • Educational assistance
  • Flexible work options
  • Business casual dress
  • Wellness and health programs
  • On-site conveniences:
    • Free covered parking
    • Cafeterias
    • State-of-the art fitness centers
    • Concierge services
    • Pharmacy

There's opportunity everywhere you look at USAA. Whether you're just a couple of years into your career or a seasoned professional, we are always looking for people who share our values and bring passion to their job.

Opportunities are waiting for you, so get ready to make your career move. 



Corporate

A large portion of our workforce works on the frontlines and interacts directly with our members. We also have teams of professionals who provide business-critical support in areas such as human resources, accounting, finance, law, marketing, security, and corporate communications. These professionals utilize their expertise to support our member-contact employees and members.

Financial Services

USAA offers our members a rich portfolio of financial services products designed to help them build and protect their financial security. Click on the link below to learn more about our financial services employment opportunities.

Information Technology

Our strong focus on technology is one of the reasons why USAA can provide world class service to our members. We strive for 100 percent availability 24*7, while processing more than 20 million computer transactions every day. Click on the link below to learn more about our IT employment opportunities.

Insurance

We got our start more than 85 years ago by providing auto insurance to protect the financial security of our members, and we back up that security with customer service that is second to none. Our insurance professionals help ensure that our members are adequately protected, and they are there with expertise, care and compassion when our members need them. Typical opportunities include Claims Professionals, Underwriters and Portfolio Managers.

USAA's signature - "We know what it means to serve" - is more than a slogan. We respect and honor the men and women in our nation's military and their families who support them.

Start your next mission with us

Transitioning from your military service has prepared you for the next step in your career. Join a company that truly values your military skills and experience. Begin your transition into a rewarding career, and make what you do matter.

Hear our employees share their military transitioning experience and why they are proud that USAA was named #1 G.I. Jobs Top 100 Military Friendly Employer.

At USAA, you're not taking orders from customers. You're helping our members build financial security for their families. Whether you're helping a soldier before deployment, or advising a young family on insurance, every call you handle makes a difference.

What experience are we looking for?

Successful employees come to us from many backgrounds. Their sales or service background might include retail, call center, or military experience. In most cases, to be considered, you need:

  • 2 years of relevant customer service experience, and/or
  • 60 hours of college credit, and/or
  • 1 year customer service experience plus 30 hours of college credit, and/or
  • Successful completion of a military service obligation.

We're looking for exceptional customer-focused people for roles in Banking, Insurance, Claims and Financial Service.

In all cases, you need to be excited about our mission and in tune with our core values.

What's in it for you?

Competitive compensation is just the beginning. Employees also enjoy other benefits, such as educational assistance, an impressive 401(k) plan, fitness and recreation programs, company stores and free covered parking.

Are You Ready for Life After College?

Whether you are ready to get started on a full-time career or just need an internship, consider USAA. Participate in various opportunities tailored to students and graduates just like you. Gain a wealth of knowledge, meet new people and have fun while you're at it.

The Experience You Want

We have a variety of internships and full-time positions that can help jump-start your career. See what we have to offer in 2013.

undefined

USAA Reviews

786 Reviews
3.5
786 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
586 Ratings
  1. 3 people found this helpful  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Specialist  in  San Antonio, TX
    Current Employee - Financial Foundations Specialist in San Antonio, TX

    I have been working at USAA full-time for more than 5 years

    Pros

    USAA has a great benefit and compensation package and treat its employees fairly. Annual bonuses are usually no less then 18% of one's salary. USAA has many opportunities in several departments. The San Antonio campus include three gyms and several restaurant including three Starbucks. It is a great place for a young graduate to start her/his career.

    Cons

    Some managers can be close minded. The manager has a lot of power with concern to your advancement in the company. If the manager do not agree with a particular work style, the manager has enough power to stop your advancement. a sliver lining regarding this aspect, is that team managers do not stay with a team for too long.

    Recommends
    Positive Outlook
    Approves of CEO

USAA Interviews

Updated Sep 16, 2014
Updated Sep 16, 2014

Interview Experience

Interview Experience

65%
23%
11%

Getting an Interview

Getting an Interview

62%
18%
8%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1. 1 person found this helpful  

    Financial Foundations Associate Interview

    Anonymous Interview Candidate  in  San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied online. The process took 2+ months - interviewed at USAA in January 2011.

    Interview Details

    I applied in October 2010 and received an email from the recruiter in December 2010 to schedule a phone interview. She asked basic behavioral questions and confirmed info on my resume. The same day I was scheduled for an in-person interview for about two weeks later. There I was interviewed by two individuals, one asking questions and the other typing mu responses. They asked tons of behavioral questions and about my career goals. It lasted about 45 minutes. I got a call from the recruiter about a week later offering me the position.

    Interview Questions
    • Tell me about a time you had to deal with an irate customer and how did you handle it?   Answer Question
    Negotiation Details
    I didn't negotiate because I knew the chance of getting more money would ne slim to none. However a coworker of mine did and got a slightly (very slightly) higher salary.
    Accepted Offer
    Neutral Experience
    Difficult Interview

USAA Awards & Accolades

Something missing? Add an award
100 Best Companies to Work For, Fortune, 2012
100 Best Companies to Work For, Fortune, 2010
Employees’ Choice -50 Best Places to Work, Glassdoor, 2009
Top 100 Best Places to Work in IT (#9), ComputerWorld, 2009
Top 100 Best Places to Work in IT, ComputerWorld, 2008
Show More

Additional Info

Website www.usaa.com
Headquarters San Antonio, TX
Size 5000+ Employees
Founded 1922
Type Company - Private
Industry Insurance
Revenue $10+ billion (USD) per year
Competitors GEICO, MetLife, State Farm

USAA has a decidedly military bearing. The mutual insurance company serves 8.4 million member customers, primarily military personnel, military retirees, and their families. Its products and services include property/casualty and life insurance, banking, discount brokerage, and investment management. It offers such specialty products as life insurance for soldiers deployed in... More

Mission: USAA's mission is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial... More

Worked for USAA? Contribute to the Community!