Share our pride.
The mission of the association is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community.
Our Core Values
Our core values are more than just words on a page. These values define how we conduct business and treat each other. We share the same core values as the military community we serve.Maintain a Best-in-Class Workforce and Workplace
USAA employees serve a noble mission, while doing work that provides personal and financial rewards. There are opportunities for growth, while being supported by world-class leaders. USAA is known to provide a work environment that supports the total well-being of employees.
People as a Competitive Advantage
Our employees are our competitive advantage. We are committed to providing the tools, opportunities and feedback to help employees fully develop their talents. To achieve this, we work every day to attract, develop, retain, and motivate a diverse team of talented people who are personally committed to going above and beyond.
We Know What It Means to Serve
USAA was founded in 1922 by a small group of Army officers who decided to self-insure one another, forming the United States Army Automobile Association. Since then, the organization has grown to serve almost 7 million members. Today we have more than 22,000 employees and are proud to be the only fully integrated financial services company in America.
The Value of Membership
USAA is not a publicly traded company, so we don't answer to stockholders — we answer to our members. They rely on us to suggest products and services that meet their financial needs.
Superior Products and Services
USAA provides a full range of highly competitive financial products and services to the military and their families. Today, certain products, including investments, financial planning, life insurance and banking products — checking, savings and CDs — are available to the public.
When members join USAA, they join generations of military families who have depended on us to provide superior products and services backed by a foundation of financial strength.
As a provider of choice for military members and their families USAA serves a unique mission. The excellent benefits USAA offers and the great work place amenities help USAA employees better manage their lives so that they can concentrate on this mission: serving the men and women of the nation's military.
Health and Wealth
Medical and Dental Benefits
- USAA pays the majority of employee medical premiums
- 100% paid preventative care benefit (reimbursement program)
- Two dental plan options to choose from
Retirement Savings Plan
- 401 (k) plan with 8% dollar-for-dollar employer matching contributions
- Additional performance-based employer contributions
- Multiple investment choices
- Pre-tax, Roth and after-tax employee contributions
Work Life Balance
We care about our employee and their families. That’s why we provide programs that support healthy lifestyles, achieving personal financial goals and balancing work and personal needs.
- Military leave to support military training, deployments and active duty service
- Military support groups
- On-site deployment advisers
- Child development centers
- Employee Assistance Program
- Child & elder backup care
- Adoption assistance
- Educational assistance
- Flexible work options
- Business casual dress
- Wellness and health programs
- On-site conveniences:
- Free covered parking
- State-of-the art fitness centers
- Concierge services
There's opportunity everywhere you look at USAA. Whether you're just a couple of years into your career or a seasoned professional, we are always looking for people who share our values and bring passion to their job.
Opportunities are waiting for you, so get ready to make your career move.
A large portion of our workforce works on the frontlines and interacts directly with our members. We also have teams of professionals who provide business-critical support in areas such as human resources, accounting, finance, law, marketing, security, and corporate communications. These professionals utilize their expertise to support our member-contact employees and members.
USAA offers our members a rich portfolio of financial services products designed to help them build and protect their financial security. Click on the link below to learn more about our financial services employment opportunities.
Our strong focus on technology is one of the reasons why USAA can provide world class service to our members. We strive for 100 percent availability 24*7, while processing more than 20 million computer transactions every day. Click on the link below to learn more about our IT employment opportunities.
We got our start more than 85 years ago by providing auto insurance to protect the financial security of our members, and we back up that security with customer service that is second to none. Our insurance professionals help ensure that our members are adequately protected, and they are there with expertise, care and compassion when our members need them. Typical opportunities include Claims Professionals, Underwriters and Portfolio Managers.
USAA's signature - "We know what it means to serve" - is more than a slogan. We respect and honor the men and women in our nation's military and their families who support them.
Start your next mission with us
Transitioning from your military service has prepared you for the next step in your career. Join a company that truly values your military skills and experience. Begin your transition into a rewarding career, and make what you do matter.
Hear our employees share their military transitioning experience and why they are proud that USAA was named #1 G.I. Jobs Top 100 Military Friendly Employer.
At USAA, you're not taking orders from customers. You're helping our members build financial security for their families. Whether you're helping a soldier before deployment, or advising a young family on insurance, every call you handle makes a difference.
What experience are we looking for?
Successful employees come to us from many backgrounds. Their sales or service background might include retail, call center, or military experience. In most cases, to be considered, you need:
- 2 years of relevant customer service experience, and/or
- 60 hours of college credit, and/or
- 1 year customer service experience plus 30 hours of college credit, and/or
- Successful completion of a military service obligation.
We're looking for exceptional customer-focused people for roles in Banking, Insurance, Claims and Financial Service.
In all cases, you need to be excited about our mission and in tune with our core values.
What's in it for you?
Competitive compensation is just the beginning. Employees also enjoy other benefits, such as educational assistance, an impressive 401(k) plan, fitness and recreation programs, company stores and free covered parking.
Are You Ready for Life After College?
Whether you are ready to get started on a full-time career or just need an internship, consider USAA. Participate in various opportunities tailored to students and graduates just like you. Gain a wealth of knowledge, meet new people and have fun while you're at it.
The Experience You Want
We have a variety of internships and full-time positions that can help jump-start your career. See what we have to offer in 2013.
4 people found this helpful
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at USAA full-time (more than 5 years)Pros
Culture, the company has a great culture and the mission is admirable. They truly care for the military and want to do right for all members.Cons
It can be VERY difficult to promote. Sometimes you will have 50 people applying for one Director position. There are LOTS of managers and very few Director or above positions. Also, in Phoenix, there are even fewer spots available. It is obvious at times the company would rather hire someone who can be shaped rather than someone who can shape others.Advice to ManagementAdvice
Hire the best person regardless of resume. A Masters Degree from University of Phoenix is no reason to hire someone who doesn't have a Masters Degree.RecommendsNeutral OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 4+ weeks – interviewed at USAA.Interview Details
The process took a month for me but I was the first person to be interviewed for the position in the first round. There are two rounds: The first is a typical interview, with two people and they ask you pretty difficult questions. I waited about two weeks and got an invitation to the second round. The second consisted of a dinner with the other people being interviewed and a few managers for the position. Very laid back. Went to a hotel downtown for dinner. Then the next day we went and we were served breakfast, then the interview itself took 15 minutes, very easy questions, not as hard as the first round. Then you were escorted back where they fed you lunch and took you on a tour of the building. I heard back within the week through an email, but that was because I wasn't offered the position. People who were offered got phone calls. I have to say though once they realized they didn't want me they became very rude. I sent thank you emails to the interviewers and never heard back. I haven't decided if I'll apply for another position.Interview Questions
No OfferPositive ExperienceAverage Interview
- Name a time when.... Answer Question
USAA has a decidedly military bearing. The mutual insurance company serves 8.4 million member customers, primarily military personnel, military retirees, and their families. Its products and services include property/casualty and life insurance, banking, discount brokerage, and investment management. It offers such specialty products as life insurance for soldiers deployed in...
Mission: USAA's mission is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial...