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USAA – Why Work For Us?

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USAA's Mission

The mission of the association is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community.

Our Core Values

Our core values are more than just words on a page. These values define how we conduct business and treat each other. We share the same core values as the military community we serve.undefinedMaintain a Best-in-Class Workforce and Workplace

USAA employees serve a noble mission, while doing work that provides personal and financial rewards. There are opportunities for growth, while being supported by world-class leaders. USAA is known to provide a work environment that supports the total well-being of employees.

People as a Competitive Advantage

Our employees are our competitive advantage. We are committed to providing the tools, opportunities and feedback to help employees fully develop their talents. To achieve this, we work every day to attract, develop, retain, and motivate a diverse team of talented people who are personally committed to going above and beyond.

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We Know What It Means to Serve

USAA was founded in 1922 by a small group of Army officers who decided to self-insure one another, forming the United States Army Automobile Association. Since then, the organization has grown to serve almost 7 million members. Today we have more than 22,000 employees and are proud to be the only fully integrated financial services company in America.

The Value of Membership

USAA is not a publicly traded company, so we don't answer to stockholders — we answer to our members. They rely on us to suggest products and services that meet their financial needs.

Superior Products and Services

USAA provides a full range of highly competitive financial products and services to the military and their families. Today, certain products, including investments, financial planning, life insurance and banking products — checking, savings and CDs — are available to the public.

Financial Strength

When members join USAA, they join generations of military families who have depended on us to provide superior products and services backed by a foundation of financial strength.

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As a provider of choice for military members and their families USAA serves a unique mission. The excellent benefits USAA offers and the great work place amenities help USAA employees better manage their lives so that they can concentrate on this mission: serving the men and women of the nation's military.

Health and Wealth

Medical and Dental Benefits

  • USAA pays the majority of employee medical premiums
  • 100% paid preventative care benefit (reimbursement program)
  • Two dental plan options to choose from

Retirement Savings Plan

  • 401 (k) plan with 8% dollar-for-dollar employer matching contributions
  • Additional performance-based employer contributions
  • Multiple investment choices
  • Pre-tax, Roth and after-tax employee contributions

Work Life Balance

We care about our employee and their families. That’s why we provide programs that support healthy lifestyles, achieving personal financial goals and balancing work and personal needs.

Military Support

  • Military leave to support military training, deployments and active duty service
  • Military support groups
  • On-site deployment advisers

Family Support

  • Child development centers
  • Employee Assistance Program
  • Child & elder backup care
  • Adoption assistance

Employee Support

  • Educational assistance
  • Flexible work options
  • Business casual dress
  • Wellness and health programs
  • On-site conveniences:
    • Free covered parking
    • Cafeterias
    • State-of-the art fitness centers
    • Concierge services
    • Pharmacy

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There's opportunity everywhere you look at USAA. Whether you're just a couple of years into your career or a seasoned professional, we are always looking for people who share our values and bring passion to their job.

Opportunities are waiting for you, so get ready to make your career move. 



Corporate

A large portion of our workforce works on the frontlines and interacts directly with our members. We also have teams of professionals who provide business-critical support in areas such as human resources, accounting, finance, law, marketing, security, and corporate communications. These professionals utilize their expertise to support our member-contact employees and members.

Financial Services

USAA offers our members a rich portfolio of financial services products designed to help them build and protect their financial security. Click on the link below to learn more about our financial services employment opportunities.

Information Technology

Our strong focus on technology is one of the reasons why USAA can provide world class service to our members. We strive for 100 percent availability 24*7, while processing more than 20 million computer transactions every day. Click on the link below to learn more about our IT employment opportunities.

Insurance

We got our start more than 85 years ago by providing auto insurance to protect the financial security of our members, and we back up that security with customer service that is second to none. Our insurance professionals help ensure that our members are adequately protected, and they are there with expertise, care and compassion when our members need them. Typical opportunities include Claims Professionals, Underwriters and Portfolio Managers.

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USAA's signature - "We know what it means to serve" - is more than a slogan. We respect and honor the men and women in our nation's military and their families who support them.

Start your next mission with us

Transitioning from your military service has prepared you for the next step in your career. Join a company that truly values your military skills and experience. Begin your transition into a rewarding career, and make what you do matter.

Hear our employees share their military transitioning experience and why they are proud that USAA was named #1 G.I. Jobs Top 100 Military Friendly Employer.

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At USAA, you're not taking orders from customers. You're helping our members build financial security for their families. Whether you're helping a soldier before deployment, or advising a young family on insurance, every call you handle makes a difference.

What experience are we looking for?

Successful employees come to us from many backgrounds. Their sales or service background might include retail, call center, or military experience. In most cases, to be considered, you need:

  • 2 years of relevant customer service experience, and/or
  • 60 hours of college credit, and/or
  • 1 year customer service experience plus 30 hours of college credit, and/or
  • Successful completion of a military service obligation.

We're looking for exceptional customer-focused people for roles in Banking, Insurance, Claims and Financial Service.

In all cases, you need to be excited about our mission and in tune with our core values.

What's in it for you?

Competitive compensation is just the beginning. Employees also enjoy other benefits, such as educational assistance, an impressive 401(k) plan, fitness and recreation programs, company stores and free covered parking.

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Are You Ready for Life After College?

Whether you are ready to get started on a full-time career or just need an internship, consider USAA. Participate in various opportunities tailored to students and graduates just like you. Gain a wealth of knowledge, meet new people and have fun while you're at it.

The Experience You Want

We have a variety of internships and full-time positions that can help jump-start your career. See what we have to offer.

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USAA Reviews

3.6
Rating Trends
Recommend to a friend
Approve of CEO
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Stuart Parker
41 Ratings
  • Featured Review

    Helpful (4)

    Great place to work. They really care about employees and lots of opportunities to grow.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Analyst in San Antonio, TX
    Current Employee - Risk Analyst in San Antonio, TX

    I have been working at USAA full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

    Cons

    Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.


USAA Interviews

Interview Experience

Interview Experience

67%
20%
12%

Getting an Interview

Getting an Interview

59%
19%
7%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1. Helpful (2)  

    Claims Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at USAA.

    Interview

    Two phone interviews followed by background check. Everything was great up until the background check run by a third party company. I submitted all documentation required only to be told half of it wasn't accepted. When I called up the rep/agent in charge of the background check she asked me a couple questions and said everything was good and to ignore the email. The next morning I get another email saying there is a request for more information which the rep/agent didn't say anything about. I send in the info and after a couple days I get another email saying the new documents are not accepted. I call the rep/agent up again asking what's going on. As a veteran myself I have a secret security clearance and if there was really something wrong there is no way I would have that. Again the rep/agent asks a couple questions and says everything is good. At this point it should come as no surprise that one week goes by and I get an email saying my documents are not accepted so I call up the recruiter to find out what's going on. The USAA recruiter tells me all of my documents are accepted and when would I like to set up an in person interview. I turned the position/interview down at this point and explained that if USAA does business with outside companies like the one I just had the misfortune of interacting with, I could not see myself with USAA. Interviewees beware, you will have to hire yourself into this company after wading through a huge headache and there's plenty of other companies out there looking for good employees. USAA: stop farming out HR functions to outside companies that are tarnishing your image and costing you money. Also get some better recruiters on board that don't make your applicants do their work for them.

    Interview Questions

USAA Awards & Accolades

Something missing? Add an award
100 Best Companies to Work For , Fortune, 2012
100 Best Companies to Work For , Fortune, 2010
Employees’ Choice -50 Best Places to Work , Glassdoor, 2009
Top 100 Best Places to Work in IT (#9) , ComputerWorld, 2009
Top 100 Best Places to Work in IT , ComputerWorld, 2008
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Additional Info

Website www.usaa.com
Headquarters San Antonio, TX
Size 5000+ Employees
Founded 1922
Type Company - Private
Industry Insurance
Revenue $10+ billion (USD) per year
Competitors GEICO, MetLife, State Farm

USAA has a decidedly military bearing. The mutual insurance company serves 8.4 million member customers, primarily military personnel, military retirees, and their families. Its products and services include property/casualty and life insurance, banking, discount brokerage, and investment management. It offers such specialty products as life insurance for soldiers deployed in ... More

Mission: USAA's mission is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community.

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