Universal Service Administrative Company – Why Work For Us?

The Universal Service Administrative Company (USAC) is an independent, not-for-profit corporation designated by the Federal Communications Commission (FCC) as the administrator of universal service.


USAC works to protect the integrity of universal service through informing and educating program audiences, collecting and distributing contributions, and promoting program compliance.


USAC was created in 1997 as a not-for-profit subsidiary of the National Exchange Carrier Association (NECA).

USAC has three divisions that administer the four universal service support programs: High Cost and Low Income, Rural Health Care, and Schools and Libraries divisions. The Finance Division is responsible for the finances of the corporation including billing, collection, and disbursement of all funds for the four programs. The Information Systems Division is responsible for providing overall operating support to the corporation. The Internal Audit Division is responsible for conducting audits of USAC, the support programs, and program beneficiaries. The External Relations Division is responsible for communication with stakeholders including Congress, the FCC, the media, and program participants. The Office of the General Counsel is responsible for providing legal advice and support to the corporation. The Human Resources and USAC Operations Division is responsible for managing employee- and facilities-related business.

Committees of the USAC Board of Directors govern the functions of each division. Each committee of the USAC Board oversees the budgets of its respective division and reports to the USAC Board.

USAC works to ensure that the process for program participants is streamlined and easy to use. Each quarter, USAC reports data to the FCC on the collection, disbursement, and cost of administering universal service support, available in USAC's FCC Filings.


The contributor group includes telecommunications carriers and Voice over Internet Protocol (VoIP) companies providing service internationally and between states that make universal service contributions.

Service Providers

The service provider group includes telecommunications providers, Internet access providers, and providers of internal connections or other eligible services that participate in a universal service program.

Universal Service Programs

To implement the 1996 Telecom Act, the FCC established four programs:

  • The High Cost Program provides support to eligible telecommunications companies that in turn offer rates and service comparable to those available in urban areas.
  • The Lifeline Program provides support to telecommunications companies that in turn offer discounts to eligible consumers.
  • The Rural Health Care Program provides support to eligible rural health care providers that qualify for reduced rates.
  • The Schools and Libraries (E-rate) Program provides discounts to eligible schools and libraries that qualify for reduced rates.

Who are we?

We're glad you asked.

USAC administers and protects the integrity of universal service so that rural and low-income consumers, schools, libraries, and hospitals have access to telecommunications and broadband services at affordable rates. Helping to make these services available helps keep citizens across the country connected and allows schools to better educate, libraries to better serve the public, and health care providers to save more lives.

Our open-door policy promotes a collaborative culture. Our diverse and dedicated professionals are brimming with ideas and consistently discovering new ways to meet the needs of end-users and the public. Together, we achieve innovative outcomes.

Where in USAC do you belong?

USAC is growing every day and because of our growth, we are hiring in multiple divisions. Learn about our divisions and which one is the best fit for you.

Company Benefits

USAC supports a healthy work-life balance for employees.

We offer a competitive benefits package: A generous 401(k) contribution, tuition and training reimbursement, flex spending, commuter and parking benefits, and a flexible work schedule.

We also offer a traditional comprehensive benefits package that includes paid holidays, vacation and sick leave, and prescription benefits – along with medical, dental, vision, life, and disability insurance. Full-time and certain term employees are entitled to the full benefits program; part-time employees may be entitled to partial benefits.

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    I applied through an employee referral. I interviewed at Universal Service Administrative Company.


    I interviewed with the VP and the COO, and a very short time with a couple members of the staff. I had to do all the follow-up with HR. On first day, the HR person forgot to set up several of the trainings (indicative still of HR except for some recent hires who are pretty good). The interview processes are better now but the hiring process is still a bit of a disaster.

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    I was able to negotiate a higher salary, but paid for it in lower raises every year after that.

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Additional Info

Website www.usac.org
Headquarters Washington, DC
Size 201 to 500 Employees
Founded 1997
Type Nonprofit Organization
Industry Telecommunications
Revenue $25 to $50 million (USD) per year

We care about people. We work each day to keep Americans connected, which means ensuring that eligible low-income consumers, individuals living in rural areas, schools, libraries, and health care providers have access to affordable telecommunications services. USAC supports a healthy work-life balance for employees. We offer a competitive benefits package: A generous ... More

Mission: The Universal Service Administrative Company (USAC) is an independent, not-for-profit corporation designated by the FCC as the administrator of universal service. A sense of purpose shapes our professional, diverse environment. As administrator, we operate with a strong commitment to protect the integrity of universal service and help ensure affordable access to telecommunications services for communities across the country.

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