Universal Wireless Reviews

4 Reviews
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  • Unprofessional leadership and very bad pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Grand Rapids, MI
    Current Employee - Sales Representative in Grand Rapids, MI

    I have been working at Universal Wireless full-time (less than a year)


    Flexible scheduling, co-workers were often enjoyable to work with.


    The upper management doesn't seem to care about providing a quality experience for the customers and considers the staff to be disposable. During the hiring process I was told that there would be a 90 day review and a bump in pay and commission and I have yet to see that months later. Efforts to bring it up with the manager are brushed off and I'm told to bring it up with the DM who also ignores it. I am not the only employee who has dealt with this. One worker who regularly comes out on top district wide for sales still only makes minimum wage even after a year. There is not positive reinforcement from the management. The computers in my location will not reliably run the systems Sprint uses for sales and repairs and there is no intention to replace them. The carpet is stained and dirty, there is never enough stock in the store, and the DM regularly turns to thermostat to wildly uncomfortable temperatures (it has regularly been over 75 in the store) in order to save money as their pay is dependent on the store's profit margins. I was asked by management to lie to the customers in order meet district sales goals on more than once. The long and short of it is that Universal Wireless does not provide the tools required to do the job that is asked and does not compensate on competitive level.

    Advice to ManagementAdvice

    Provide positive feedback to employees, give employees the tools to do their jobs in a atmosphere that encourages buying, and pay a competitive wage.

    Doesn't Recommend
    Neutral Outlook

Universal Wireless Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 3+ monthsinterviewed at Universal Wireless.

    Interview Details

    During my interview the manager met with me and conducted the interview in the back of the store behind a cubicle wall, while the employers were able to overhear our conversation. The same place we conducted our interview was where the lunch room, break area was at. The manager wasn't organized nor did he ask any kind of professional questions.

    After a few months went by I reapplied because I had seen that there was still a position available to work with them. during this interview I met with the District Manager and he was a little more professional because he had more management experience. During our interview he didn't ask too many hard questions but he also mentioned that he would be ready to hire me.

    Accepted Offer
    Negative Experience
    Easy Interview

Universal Wireless Awards & Accolades

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Additional Info

Unlock Profile
Website www.universalwireless.net
Headquarters Grand Rapids, MI
Size 16 to 50 Employees
Founded 1999
Type Franchise
Industry Telecommunications
Revenue $1 to $5 million (USD) per year
Competitors Unknown

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Universal Wireless

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