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Vangent Reviews

88 Reviews
2.4
88 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Vangent President and CEO Mac Curtis
Mac Curtis
42 Ratings
  1.  

    It was a good starter job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - 1-800-Medicare Customer Service Representative  in  Chester, VA
    Former Employee - 1-800-Medicare Customer Service Representative in Chester, VA

    I worked at Vangent full-time for more than 3 years

    Pros

    The company pay rate is competitive. They give you 3 weeks of training. They make it very easy to pass your test after training is done.

    Cons

    The quality call monitor are not consistent. The people who review calls don't seem to use the same guidelines for monitoring.

    Advice to ManagementAdvice

    The management could use some leadership training, some ethics training as well.

    Recommends
    Neutral Outlook
    No opinion of CEO

Vangent Interviews

Updated May 7, 2014
Updated May 7, 2014

Interview Experience

Interview Experience

61%
33%
5%

Getting an Interview

Getting an Interview

82%
7%
7%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied through a recruiter. The process took a day - interviewed at Vangent in September 2013.

    Interview Details

    The interview was initiated by a recruiter via phone. I was asked about 5 questions regarding job history and the ability to type 20 words per minute. There was a typing test after the phone interview. Easily got hired and was told the pay is non-negotiable. The first day I saw no dress code enforced as I saw people on there first day in blue jeans.

    Interview Questions
    • The interview questions were standard customer service based questions. Example "tell me a time when a customer was (insert emotion)"   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Neutral Experience
    Easy Interview

Vangent Awards & Accolades

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Additional Info

Edit Profile
Website www.vangent.com
Headquarters Arlington, VA
Size 5000+ Employees
Founded 2007
Type Company - Private
Industry Information Technology
Revenue $500 million to $1 billion (USD) per year

While government bureaucracy makes most of us see red, Vangent sees dollar signs. The company plans, builds, and operates technology systems mainly for the US government, which account for 90% of sales. Services include network design consulting, business process outsourcing, and systems integration. Its top clients are the Department of Health and Human Services, the Department of Commerce (DoC), and the Department of Education (DoEd). Vangent also serves retail, education, and banking clients. The company was sold by former owner Veritas Capital to defense contractor... More

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