Verizon Wireless

  www.verizonwireless.com
  www.verizonwireless.com
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Verizon Wireless – Why Work For Us?

Verizon Wireless is....YOU. Our customers. Our suppliers. The communities we serve. Our employees. We are a company that is truly a reflection of the world around us: diverse, high-energy, inquisitive, moving forward.

Our employees are our greatest asset and a mirror of our wide-ranging clientele. Here, you find an open, accepting environment where individuals are valued for their unique talents. It's not just good business. It's simply right. And it works.

It's easy to plan your career. Just use our three-step plan and you'll be a contributor right from the start!

  1. Discover your interest, skills and where you can add value
  2. Learn what career paths fit
  3. Develop a plan, set goals and meet with managers

Not only will you receive specific training for your position, but you may also choose from a wide range of courses to further develop your career. Our courses utilize online, instructor-led and blended approaches that cover a wide variety of topics.

We're committed to rewarding the individuals who work hard to provide the nation's best wireless network and most admired customer service. That's why we are always reviewing our benefits package, to ensure that it is among the best in the wireless industry. And since your contributions to Verizon Wireless begin on your first day here, we start your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits on that same day. We also offer a wide array of benefits that promote work/life balance and give you the tools to manage and improve your life.

Insurance

Medical
We believe in providing our employees with the best medical care-and with real options. That way, each member of our team can select the plan that best meets personal and family needs. Anthem Blue Cross Blue Shield is our national medical plan provider.  You will have the choice of the following two medical plans:

National PPO Plus plan
National EPN plan

Depending on where you live, you may also have access to one or more local HMOs.  Employees also have the option to waive medical coverage.

Dental
It's important to keep all of our employees smiling and in the best of dental health. The plans we offer provide options based on need, location and personal situation. Choices include the following:

Nationwide Aetna Dental PPO
Aetna DMO
Employees also have the option to waive dental coverage.

Vision
The way we see it, vision coverage is essential. That's why employees who enroll in any of our medical plans automatically receive vision coverage. This benefit, offered through EyeMed Vision Care, will allow employees and covered dependents to receive an eye exam and either basic lenses and frames or contact lenses once every calendar year.

Prescription Drug Coverage
Affordable prescription coverage is high on everyone's want list, and we offer our employees valuable assistance. As part of your medical coverage, our employees automatically receive prescription drug benefits. Most plans include Medco Health prescription drug coverage for our employees and their covered dependants. Employees may fill prescriptions at a local retail pharmacy or use our mail-order prescription program and receive significant savings on 3-month supplies.

Life and Accidental Death & Dismemberment Insurance
It's always good to be prepared for life's emergencies. Our full-time employees receive basic employee life and AD&D insurance, as well as Business Travel Accident insurance. We also offer supplemental insurance benefits, including supplemental employee life and AD&D insurance, and life and AD&D insurance for an employee's spouse and children.

 

Savings & Discounts

401(k)
The financial future of each employee is important to us. We make it easy to ensure yours, by allowing you to enroll in our 401(k) right after receiving your first paycheck. Verizon Wireless matches employee contributions, up to 6% of eligible pay. You'll have a variety of investment options, managed by Fidelity, to consider. Participants can also take out loans or make withdrawals from their accounts.

Profit Sharing
We recognize that our employees are our most valuable asset and deserve to share in our success. At Verizon Wireless, all employees can participate in profit sharing, whether they contribute to the Savings & Retirement Plan or not. Employees are fully vested after three years of service.

Spending Accounts
It's smart to set aside money in a pretax spending account for healthcare and dependent care expenses. The healthcare spending account can be used to pay for eligible healthcare expenses not covered under the medical, dental and vision plans. The dependent-care spending account helps parents put aside tax-free income to use for childcare expenses.

Tuition Assistance
Full-time or part-time employees who work at least 20 hours per week are eligible for tuition assistance for undergraduate and graduate degree programs as well as certificate and continuing education courses. Within an annual cap, our program covers 100% of your tuition and required textbooks for approved courses related to your career at Verizon Wireless.

Employee Phone Program
What better perk than to have the opportunity to receive Verizon Wireless products and services at discounted rates? We want our employees to benefit from the best network, products and services, just as our customers do. Our Employees are able to choose from a wide variety of calling plans and additional services.

Company Discounts
Our support extends beyond the workplace. We've negotiated employee discounts with a variety of national vendors to provide our employees with savings that touch all aspects of their lives. These benefits include the following:

Financial Services Discounts from Chase Preferred Mortgage Program, Liberty Tax Service, Quicken Loans, and GMAC Mortgage and Auto Discounts
Computer Systems/Internet Access Discounts from Dell, Gateway, HP, IBM and more
Retail Discounts from Costco and 1-800-Flowers
Health & Wellness Discounts, including Weight Watchers Online and GlobalFit! memberships at over 1,500 popular local and national health clubs nationwide

 

Work / Life

Paid Vacation
It's our philosophy that vacation offers much-needed time for employees to re-energize. Regular full-time and part-time employees receive paid vacation based on years of service as follows:

6 months–3 years, 10 days
3–10 years, 15 days
10–15 years, 20 days
15+ years, 25 days
Vacation allotment for part-time employees is based on the number of hours worked.

Personal Days
Each of our employees is unique. Our personal-day policy acknowledges and respects that diversity, by providing time for attending to personal matters, observing a holiday not on our official list, or making religious observances. Regular full-time employees receive seven days per year, and part-time employees (20 hours a week or more) receive four days.

Holidays
We observe all of the following 7 holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, and Christmas Day. These are paid holidays for our regular full-time and part-time employees. Employees who are scheduled to work on one of these holidays may be eligible for additional compensation.

Balance and Flexibility
Verizon Wireless is truly committed to helping employees find the right balance between work and home life. It's a big reason why we continue to receive accolades for being an employer of choice. Some positions also allow for alternative scheduling options, such as flextime, telecommuting, compressed workweek and job sharing. While these are not available for everyone, we make every effort to accommodate the needs of our dedicated and valued team.

 

 

Where can you add value at Verizon Wireless while creating the career you've always wanted? Explore the paths we offer and find out where you fit.

Customer Service
We set the standards for customer service in the wireless industry. Want to play a part? If so, you'll find that this is a great starting point for learning all about Verizon Wireless, developing impressive skills and creating a career that is uniquely yours.
 
Technical
The nation’s most reliable wireless network – that’s our calling card. And, it comes with the nation’s best IT and networking team. If you’re drawn to leading-edge technology, and ready for an exciting career with a company that keeps growing, look no further.
 
Professional
While our sales, service and network professionals are most visible to the public, Verizon Wireless offers careers in virtually every discipline imaginable. What's your specialty - and where do you want to take it? Join us and explore the possibilities.
 
Sales
Whether you choose retail or business-to-business, this is professional sales. Customers are eager to experience our amazing network and purchase our leading-edge products and services. If you’re looking for a lucrative sales career with advancement potential, this is it.
 

Verizon Wireless Photos

Verizon Wireless Reviews

2,883 Reviews
3.3
2,883 Reviews
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Verizon Wireless President & CEO Daniel Mead
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  1. 7 people found this helpful  

    I learned a lot in my 10 years with Verizon Wireless.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Coordinator II  in  Cranberry Twp, PA
    Former Employee - Technical Support Coordinator II in Cranberry Twp, PA

    I worked at Verizon Wireless full-time for more than 10 years

    Pros

    Working for Verizon Wireless was great for the first 5 years. The company really took care of their employees for benefits. The job can be incredibly stressful but you are payed well for what you do. We received bonus payouts each year based on performance as well. This was great because they paid them around same time as tax returns and this meant you could get yourself something nice each year as a kind of reward for your hard work. Overall the company afforded me a house and a bike and furnishings for inside. I would take the position again in an instant. I would however attempt to get off the phones much earlier on in my career.

    Cons

    The customers control how you do your job. You are put on warning based on how you are surveyed. The customers receive a survey after calling in and if your not having a good month of surveys it can cause you issues down the road. I can say I never had any problems with the surveys personally but I saw a few of my friends become sick over the system. Due to the stress of the job about 50% of my fellow employees were all on some form of medication and or going to a doctor for FMLA leave due to the stress. I worked with the company for 10 years and it has taken a toll on my body as well. Sitting all day everyday is a good way to put on weight. Your performance is based on how many calls per day you take and your adherence to your signed in and out times along with the surveys. Customers that are usually happy do not call in as much. Mostly irate or irrational customers call in.

    Advice to ManagementAdvice

    The direct management at my center was great. I feel that the higher ups needed to realize that allowing the customers to rate everything you do can put too much pressure on your job. I would like to see the higher ups get surveyed each day 15 times a day and see how comfortable they feel in their position. I am sure they would be sick going to sleep and waking up each night. Basically there is a large disconnect like in all major businesses with the workers and the higher ups.

    Recommends
    Neutral Outlook
    Disapproves of CEO

Verizon Wireless Interviews

Updated Sep 12, 2014
Updated Sep 12, 2014

Interview Experience

Interview Experience

59%
28%
12%

Getting an Interview

Getting an Interview

72%
7%
6%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1. 23 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online - interviewed at Verizon Wireless in July 2014.

    Interview Details

    I applied for VZW on June 1or 2 2014 online, I got an email on June 24th thanking me for applying for VZW with attached job summary, work environment info, the company's credo and a short video and appointment dates to schedule your phone interview. Make sure to read all the information given especially the company's credo and watch the video because you will be asked about them. I scheduled my phone interview for June 30th, I was called on June 30th and the interview was just a pre-screen. He asked about my resume.He asked what did I like about the company's credo, how do I feel about the video and what did I like about it. He went over the job description and asked why do I want to work for Verizon. The interview lasted about 20 minutes. After the interview, I was told I will be moving on to the next step in the interview process which was the assessment. I scheduled it for July 2, which was at 10:00am at the job location. The assessment is seven part. Keep in mind, each section of the assessment is timed. It took me about an hour and a half to finish it. If you have basic common sense and basic reading comprehension this assessment will be easy breezey. After I was done with the assessment I was taken out in the hall and was told I passed. They didnt have anymore time slots available for me to do the second phone interview (which was going to be face face) so I was told I will get a call to schedule my second interview. I got a call on July 8th to schedule my second phone interview which I scheduled it for July 9th at 4pm. Now the my second phone interview lasted about 15 minutes. She asked me 4 questions which had to be answered in the STAR format. The questions I dont remember but I know it was none of the questions I had prepared for lol. After that interview I was told that I will move on to my last interview which was face to face and again, someone will call me to schedule the interview. I got a call on July 11 for my face to face interview on July 15th. My last interview was a panel interview with two supervisors. They went over my resume again, asked me how many years customer service do I have.. why do I want to work for VZW, a few STAR questions maybe about 3 then listen to 4 phone calls and was asked 2 questions about how well the rep handled the call or what the rep could have done differently. The two supervisors I interviewed with were very nice, down to earth and funny (I guess I lucked up) After the interview I was told I would hear something within 7-10 day on whether or not I got the job. On July 16th I got a call from the hr rep who did my initial pre-screening interview. He went over my resume again to make sure my dates where correct. If your start dates at a previous employer are off by 2 or 3 months, its okay but my dates were accurate. He also asked about traffic violation within the past three years. If you have any with the three years, just give them the month and year. Do panic if you do, its not a driving position so it wont affect your ability in getting the job. I think they want to know if you will be honest. After that he went over the job description and salary. He then told me he want to offer me the position contingent on a background check and drug test. He went over my start date and asked which schedule did I want for training. About 10 minutes after the call I recieve an email to read and complete different forms and to contact A-check (the company that conducts the bg check) within 30 minutes of recieving the email. I didnt have to call A-check because they called me to schedule me for my drug test at Quest Diagnostics.( Note: if you will be out of your state for whatever reason when they contact you to take the drug test, you can have them to schedule it at any location nearest you.) You will have 48 hr to complete the drug test. I competed everything that same day. A-check will also send you an email to set up an A-check account and consent to the background check. I received a call on yesterday July 24 letting me know that my bg and drug test was received and im clear to start work on July 31. The process was extremely long and so is this review lol. I just wanted to give great detail on how my process went in hopes that it answer any questions you may have. Fyi..I was extremely nervous when going through my interviews and if you are someone that know you'll be nervous; my advice to you will be, to try not to show your nervousness, speak with complete confidence and know the STAR FORMAT. If you do these things trust me, you'll do just fine. I know this review is long but I hope it helps. Good Luck!!!

    Interview Questions
    • Tell me about a time when someone you've worked with at a past job didnt follow company policies or procedures? What was your response or what did you do?   Answer Question
    Negotiation Details
    I didnt negotiate, salary is set.
    Accepted Offer
    Average Interview

Verizon Wireless Awards & Accolades

Something missing? Add an award
Best Employers for Latinos to Work For in the East, Latinos For Hire, 2012
Best Employers for Latinos to Work For in the Southwest, Latinos For Hire, 2012

Additional Info

Website www.verizonwireless.com
Headquarters Basking Ridge, NJ
Size 5000+ Employees
Founded 2000
Type Company - Private
Industry Telecommunications
Revenue $10+ billion (USD) per year

When the world of global communication is rapidly changing, someone needs to lead the way. That’s where we come in. From secure cloud computing, to Machine-to-Machine communication, to robust omnichannel experiences, we’re spearheading tomorrow’s innovations, today. That's the kind of work we do. And you can be a part of it.

Mission: We're a Fortune 500 company operating in 150 countries and delivering the fastest, most reliable 4G LTE network in America. Our solutions are empowering individuals... More

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