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Verizon Wireless – Why Work For Us?

Verizon Wireless is....YOU. Our customers. Our suppliers. The communities we serve. Our employees. We are a company that is truly a reflection of the world around us: diverse, high-energy, inquisitive, moving forward.

Our employees are our greatest asset and a mirror of our wide-ranging clientele. Here, you find an open, accepting environment where individuals are valued for their unique talents. It's not just good business. It's simply right. And it works.

It's easy to plan your career. Just use our three-step plan and you'll be a contributor right from the start!

  1. Discover your interest, skills and where you can add value
  2. Learn what career paths fit
  3. Develop a plan, set goals and meet with managers

Not only will you receive specific training for your position, but you may also choose from a wide range of courses to further develop your career. Our courses utilize online, instructor-led and blended approaches that cover a wide variety of topics.

We're committed to rewarding the individuals who work hard to provide the nation's best wireless network and most admired customer service. That's why we are always reviewing our benefits package, to ensure that it is among the best in the wireless industry. And since your contributions to Verizon Wireless begin on your first day here, we start your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits on that same day. We also offer a wide array of benefits that promote work/life balance and give you the tools to manage and improve your life.

On top of being a part of the company that's changing the world, you'll enjoy a competitive salary and benefits so robust we call them Total Rewards. 

  • Financial Rewards
  • Insurance (Health, Dental, Vision, Prescription Drug Coverage, and Life)
  • Savings & Discounts (401k, Profit Sharing, Spending Accounts, Tuition Assistance, Employee Phone Program, and Company Discounts)
  • Well-Being (Paid Vacation, Personal Days, and Holidays)
  • Education and Training
  • Life Balance and Flexibility

Total Rewards will vary depending on position, experience, and location.

Where can you add value at Verizon Wireless while creating the career you've always wanted? Explore the paths we offer and find out where you fit.

Explore career opportunities today:

Verizon Wireless Reviews

Rating Trends
Recommend to a friend
Approve of CEO
Verizon Wireless Chairman and CEO Lowell McAdam
Lowell McAdam
2,209 Ratings
  • Helpful (129)

    Rewarding but demanding place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director in New York, NY
    Current Employee - Associate Director in New York, NY
    Neutral Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 10 years)


    Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.


    Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

Verizon Wireless Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty



  1. Helpful (165)  

    Customer Service Representative Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Average Interview


    I applied online. I interviewed at Verizon Wireless (Charlotte, NC) in July 2014.


    I applied for VZW on June 1or 2 2014 online, I got an email on June 24th thanking me for applying for VZW with attached job summary, work environment info, the company's credo and a short video and appointment dates to schedule your phone interview. Make sure to read all the information given especially the company's credo and watch the video because you will be asked about them. I scheduled my phone interview for June 30th, I was called on June 30th and the interview was just a pre-screen. He asked about my resume.He asked what did I like about the company's credo, how do I feel about the video and what did I like about it. He went over the job description and asked why do I want to work for Verizon. The interview lasted about 20 minutes. After the interview, I was told I will be moving on to the next step in the interview process which was the assessment. I scheduled it for July 2, which was at 10:00am at the job location. The assessment is seven part. Keep in mind, each section of the assessment is timed. It took me about an hour and a half to finish it. If you have basic common sense and basic reading comprehension this assessment will be easy breezey. After I was done with the assessment I was taken out in the hall and was told I passed. They didnt have anymore time slots available for me to do the second phone interview (which was going to be face face) so I was told I will get a call to schedule my second interview. I got a call on July 8th to schedule my second phone interview which I scheduled it for July 9th at 4pm. Now the my second phone interview lasted about 15 minutes. She asked me 4 questions which had to be answered in the STAR format. The questions I dont remember but I know it was none of the questions I had prepared for lol. After that interview I was told that I will move on to my last interview which was face to face and again, someone will call me to schedule the interview. I got a call on July 11 for my face to face interview on July 15th. My last interview was a panel interview with two supervisors. They went over my resume again, asked me how many years customer service do I have.. why do I want to work for VZW, a few STAR questions maybe about 3 then listen to 4 phone calls and was asked 2 questions about how well the rep handled the call or what the rep could have done differently. The two supervisors I interviewed with were very nice, down to earth and funny (I guess I lucked up) After the interview I was told I would hear something within 7-10 day on whether or not I got the job. On July 16th I got a call from the hr rep who did my initial pre-screening interview. He went over my resume again to make sure my dates where correct. If your start dates at a previous employer are off by 2 or 3 months, its okay but my dates were accurate. He also asked about traffic violation within the past three years. If you have any with the three years, just give them the month and year. Do panic if you do, its not a driving position so it wont affect your ability in getting the job. I think they want to know if you will be honest. After that he went over the job description and salary. He then told me he want to offer me the position contingent on a background check and drug test. He went over my start date and asked which schedule did I want for training. About 10 minutes after the call I recieve an email to read and complete different forms and to contact A-check (the company that conducts the bg check) within 30 minutes of recieving the email. I didnt have to call A-check because they called me to schedule me for my drug test at Quest Diagnostics.( Note: if you will be out of your state for whatever reason when they contact you to take the drug test, you can have them to schedule it at any location nearest you.) You will have 48 hr to complete the drug test. I competed everything that same day. A-check will also send you an email to set up an A-check account and consent to the background check. I received a call on yesterday July 24 letting me know that my bg and drug test was received and im clear to start work on July 31. The process was extremely long and so is this review lol. I just wanted to give great detail on how my process went in hopes that it answer any questions you may have. Fyi..I was extremely nervous when going through my interviews and if you are someone that know you'll be nervous; my advice to you will be, to try not to show your nervousness, speak with complete confidence and know the STAR FORMAT. If you do these things trust me, you'll do just fine. I know this review is long but I hope it helps. Good Luck!!!

    Interview Questions

    • Tell me about a time when someone you've worked with at a past job didnt follow company policies or procedures? What was your response or what did you do?   1 Answer


    I didnt negotiate, salary is set.

Verizon Wireless Awards & Accolades

Something missing? Add an award
Best for Vets Employer (#1) , Military Times, 2015
Top 50 Employers - Readers' Choice , Equal Opportunity Magazine, 2015
Veteran Friendly Employer , Veteran Recruiting, 2014
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Additional Info

Headquarters New York, NY
Size 10000+ Employees
Founded 2000
Type Company - Public
Industry Information Technology
Revenue $10+ billion (USD) per year

When the world of global communication is rapidly changing, someone needs to lead the way. That’s where we come in. From secure cloud computing, to Machine-to-Machine communication, to robust omnichannel experiences, we’re spearheading tomorrow’s innovations, today. That's the kind of work we do. And you can be a part of it.

Mission: We're a Fortune 500 company operating in 150 countries and delivering the fastest, most reliable 4G LTE network in America. Our solutions are empowering individuals, businesses, and communities everywhere. Join us and you'll create an inspiring future with the company that meets every day with one question: "What do we want to build next?"

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