Viator – Why Work For Us?


We want you to feel like you’re traveling with an insider, everywhere you go, every time you travel. That's our main goal here at Viator.

As passionate travelers ourselves, we understand the value of having a trusted resource you can rely on to help you find, research and book the world’s best travel experiences. For over 15 years, Viator has curated the largest and most diverse selection of worldwide tours and activities—from traditional sightseeing tours to unique once-in-a-lifetime experiences—all provided by local tour operators we’ve pre-screened for quality, value and service. Our activities are supported by more than 500,000 verified reviews, photos and videos posted by travelers like you, all backed by our low-price guarantee.

Viator, Inc. sells tours and activities through the award-winning Viator.com website, ten local-language sites serving North and South American, European and Japanese markets, five fully optimized mobile sites and more than 3,000 affiliate sites that include major hotel chains and airlines, online travel agencies, city-specific sites and more. For travelers on the go—the Viator Tours & Activities App for iPhone, iPad, iPod and Android provides quick and easy hand-held access to the most memorable travel experiences, bookable up to the last minute, even in-destination!

Viator is the world’s leading resource for researching, finding and booking tours and travel experiences worldwide.

Our staff of travel insiders has hand-selected the best things to do in more than 1,500 destinations. Working closely with trusted local tour and activity operators, Viator makes it very simple for all travelers to find exactly what they want to do, and, uncover things they didn’t even know they could do. We’ve done the homework, made all the connections, and even pulled a few strings to make sure our customers have unprecedented insider access provided by a global network of trustworthy and reliable local businesses.

And the result? Travelers have direct access to thousands of travel experiences, from basic and traditional sightseeing tours to incredibly exclusive unique finds—and everything in between. From popular double-decker bus tours to private VIP experiences, from adrenaline-pumping outdoor activities to cultural and family-friendly experiences, from shore excursions to show tickets, city passes, day trips, multi-day excursions...you name it, and we probably have it, all hand-selected by the Viator team, all available online or on your phone. That means you can book everything in advance which can help avoid sell-outs in high season and save time in-destination for exploration. Or, if you’re more of a spur-of-the-moment type (or if you are taking advantage of a few spare moments with your mobile device), Viator lets you book up to the last minute as well, with handy apps and an optimized mobile website.

A sample of our thousands of activities include:

Tours & Sightseeing

  • Private, guided groups & self-guided tours
  • Coach & mini-van tours
  • Shore excursions for cruise passengers
  • Multi-day excursions
  • Hop-on Hop-off bus tours & Segway tours

Exclusive VIP Tours

  • Special-access to iconic attractions
  • Expert guides and premium service
  • Private or small groups only

Air, Helicopter & Balloon

  • Helicopter sightseeing flights
  • Small plane tours
  • Hot-air balloon rides


Outdoor Activities

  • Safaris & canopy ziplines
  • 4WD & ATV Rides
  • Scuba, snorkeling & surfing
  • Kayaking & rafting


Walking & Biking

  • Private & guided walking tours
  • Bike tours & mountain bike rides
  • Self-guided audio tours

Cultural & Theme Tours

  • History & heritage
  • Art & music
  • Movie & television

Food & Wine Activities

  • Cooking classes & food market tours
  • Vineyard & brewery tours, wine & beer tastings
  • Dinner cruises & dining with locals

Family-friendly Activities

  • Theme parks & water parks
  • Zoos & aquariums
  • Dolphin swims

Tickets & Shows

  • Museums & attractions
  • Broadway, dinner theatre & cabaret
  • Select sporting events


 


 

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Viator’s global team of employees are passionate travelers and love what they do. We’re always on the lookout for smart and savvy people who’d like to come on board, whether your background is social media, finance, software development, customer service, merchandizing and marketing, sales, copywriting or a number of other fields.

Where do we do our work, you ask? We’ve got offices across three continents in four of the world’s most exciting cities: San Francisco, Las Vegas, London and Sydney. We offer competitive pay packages and benefits, and of course, paid time off so you can travel!

San Francisco

The Viator Headquarters is located in the SoMa district and surrounded by countless restaurants, luxury hotels, the Museum of Modern Art and Yerba Buena Gardens. City hotspots like Union Square, the Embarcadero and AT&T Park (home of the world-champion Giants) are a short walk away.


London


undefinedSitting pretty just off the River Thames, our London office is near Lambeth Bridge and some of London’s popular attractions like the Houses of Parliament and Trafalgar Square. We’re also not far from the London Eye, which we love to ride, especially on our London Eye: Champagne Experience flight.



Sydney

The inner suburb of Surrey Hills houses our Sydney office, as well as a plethora of restaurants, cafes, pubs and Sydney’s latest phenomenon—pop-up bars. Its historical streets and alleyways are lined with heritage buildings and converted warehouses that are home to design firms, marketing agencies and new media companies.



Las Vegas

undefinedOur Las Vegas office sits 15 minutes north of the Strip and is a quick drive from famous sites like the Bellagio, the Stratosphere and the Fremont Street Experience, as well as the new hub of cultural and artistic performance, the Smith Center.

Viator Reviews

22 Reviews
3.7
22 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Barrie Seidenberg
15 Ratings
  1.  

    Great company to work for wonderful management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative  in  Las Vegas, NV
    Former Employee - Call Center Representative in Las Vegas, NV

    I worked at Viator full-time for more than a year

    Pros

    The company truly cares about employees great benefits and comps for tours and activities. Celebrations, catered lunches, and celebrity guest made for a fun work environment. I was always happy to come to work.

    Cons

    They operate a 24 hour call center and have frequent shift bids so your availability needs to be pretty open.

    Advice to ManagementAdvice

    Less frequent shift bids to provide more balance and security to employees.

    Recommends
    Positive Outlook
    Approves of CEO

Viator Interviews

Updated Jul 30, 2014
Updated Jul 30, 2014

Interview Experience

Interview Experience

100%
0%
0%

Getting an Interview

Getting an Interview

66%
16%
16%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person - interviewed at Viator in March 2013.

    Interview Details

    The interview process was fair. The interviewers were very considerate and asked detailed questions aregarding ones work history and employment objectives. I did nmot like the work schedule. It was inflexible. Training started at 6am each day. A more appropriate time would have been 8:00am.

    Interview Questions
    Accepted Offer
    Positive Experience

Viator Awards & Accolades

Something missing? Add an award
Official Honoree, Webby Awards, 2013
Top Site for Booking Tours, BBC.com, 2013

Additional Info

Website www.viator.com
Headquarters San Francisco, CA
Size 50 to 149 Employees
Founded 1995
Type Company - Private
Industry Travel & Tourism
Revenue $10 to $25 million (USD) per year
Competitors Expedia, Kayak.com, Travelocity

Viator is the world's leading resource for researching, finding and booking the best travel experiences worldwide.

Viator makes it very simple for all travelers to find exactly what they want to do, and, uncover things they didn’t even know they could do. We’ve done the homework, made all the connections, and even pulled a few strings to make sure our customers have...
More

Mission: Our team of travel insiders is obsessed with finding the best things to do everywhere we travel. From Paris to Phuket to Perth, from traditional tours to... More

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