WDS Reviews

2.6
Rating Trends
Recommend to a friend
Approve of CEO
WDS CEO David Ffoulkes-Jones
David Ffoulkes-Jones
38 Ratings
  • Tier II Technical Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at WDS full-time (More than a year)

    Pros

    I enjoy the people I work with it does keep you busy. the job is ok

    Cons

    They do not pay enough for what you do they give you an incentive for surveys passed but the matrix is difficult. The environment is not very clean and there are some other draw backs as well


WDS Interviews

Interview Experience

Interview Experience

44%
33%
22%

Getting an Interview

Getting an Interview

75%
12%
6%
6

Interview Difficulty

1.6
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    COSTUMER CARE Interview

    Anonymous Employee in Boise, ID
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at WDS (Boise, ID) in May 2014.

    Interview

    Came in to meet with a recruiter. The company has a high rate of turnover so they really want to make sure you want to stay. Was offered job on the spot. Was sent to do a drug test same day and a background check was done which took two weeks to complete.

    Interview Questions

    • Will talking to customers on the phone for hours be something you can do? Do you feel comfortable assisting angry customers?   Answer Question

WDS Awards & Accolades

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Additional Info

Unlock Profile
Website www.wds.co
Headquarters Poole, United Kingdom
Size 150 to 499 Employees
Operated By Xerox
Founded 1995
Type Subsidiary or Business Segment
Industry Information Technology
Revenue Unknown / Non-Applicable
Competitors Unknown

The need to support customers as they buy, use and maintain their products and services has never been greater. However, with customer profitability under constant pressure, organizations must look to prioritize their customer service investments in ways that reduce cost without compromising customer satisfaction. That’s why we help our clients to build more effective ... More

Mission: Customer service transformation through care automation, analytics and knowledge management

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