WEST Reviews

2.8
Rating Trends
Recommend to a friend
Approve of CEO
WEST Executive Director Rose Anguiano-Hurst
Rose Anguiano-Hurst
18 Ratings
  • call center agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in San Antonio, TX
    Former Employee - Call Center Agent in San Antonio, TX

    I worked at WEST full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Experience, helpful to society, great atmosphere

    Cons

    Management, bad choice of mangers

    Advice to Management

    no personal relations with employees


WEST Interviews

Interview Experience

Interview Experience

50%
40%
10%

Getting an Interview

Getting an Interview

55%
35%
10%

Interview Difficulty

2.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Beaumont, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 daysinterviewed at WEST (Beaumont, TX) in May 2015.

    Interview

    Applied online and 2 day later I received a call from the recruiter. Completed a phone interview that same day (Monday) and was told to come in for a face to face interview with 2 forms of I.D. Took 2 quizzes in the hiring office and passed both tests. Did the 1st interview with the recruiter & went with a seasoned rep to listen to calls. Completed a 2nd interview with a supervisor & was offered the position. Had to complete the W4 form and then received the information to go take a drug test. I was in the office for 3 hours but at least everything was accomplished at one time vs coming back and forth for interviews. Not a complicated experience at all though.

    Interview Questions

    • On a scale of 1 to 5 how would you rate your confidence & why?   Answer Question
    • Tell me about a time you had to deal with an angry customer, how did you handle it?   Answer Question
    • What do you plan to gain from working with out company?   Answer Question

    Negotiation

    It's an outsourcing company so negotiating income is not really an option. Every starts at the same rate.

WEST Awards & Accolades

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Additional Info

Unlock Profile
Website www.westofwindsor.com
Headquarters Windsor, Canada
Size 16 to 50 Employees
Founded Unknown
Type Nonprofit Organization
Industry Travel & Tourism
Revenue Unknown / Non-Applicable per year
Competitors Unknown

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