Western Wats Reviews

2.8
21 Reviews
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Recommend to a friend
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David Haynes
12 Ratings
  • 1 person found this helpful

    Work sucks but the pay and atmosphere would not bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interviewer in Wayne, NE
    Former Employee - Interviewer in Wayne, NE

    I worked at Western Wats part-time (more than a year)

    Pros

    It was nice to get a paycheck each week. TGIF indeed when it was the beginning of the weekend and pay day. Your pay depends the number of surveys you complete and the time it takes to finish them. My supervisors were professional but very relaxed and flexible. I've screwed up a few times and they let it slide. That can't be emphasized enough, the work environment is the epitome of business casual.

    I have social anxiety and it get pronounced over the phone where you cannot hear a person as well. Though after say the first month, I still felt nervous but it wasn't as paralyzing as before and you'll feel more confident as you memorize your surveys.

    The schedule is very flexible, it was easy to go to school and pay rent at the same time. You can easily reschedule as well, provided its done in advance.

    Cons

    Your experience entirely depends on what kind of survey you are doing. The short and easy ones that take less than three minutes or the long and tedious one that take up to 45 minutes. The reality is almost ALL surveys are boring, just some are more than others. You will be bored and frustrated if you don't get a complete in two hours. There was a few times where I had zero completes in the entire six hour shift.

    Some people can handle it better than others, I am not surprised the turn over rate is high. I'm surprised I managed a whole year and I'm a naturally restless person.

    Sometimes you get sent home early, its a pleasant change once in a while but there are times you get sent home early day after day, for not completing enough surveys in time (which isn't always in your control) or just some silly reason. Those phases are infrequent but they do suck because money suddenly becomes tight, its almost like holding your breath.

    Before I got laid off, I didn't receive a notice at all that the call center was closing down. I was fortunate to meet a supervisor in the store randomly. Maybe they didn't care because I've heard a rumor that we were the worst call center of them all. I don't know how true that is.

    Overall I say this. You can't go wrong with this company, the work itself is boring as hell but almost everything else makes up for it.

    Advice to ManagementAdvice

    Keep doing what you're doing. Except that if you're going to lay someone off, please let them know.

    Recommends
    Neutral Outlook
    No opinion of CEO

Western Wats Interviews

Updated Jan 6, 2015
Updated Jan 6, 2015

Interview Experience

Interview Experience

50%
0%
50%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

1.5
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    QC Manager/Account Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took a dayinterviewed at Western Wats.

    Interview Details

    In transferring from Ops to CS, I underwent 2 interviews. The first was by a Director who was super rude and treated me as though I were an idiot. The second interview was quick and the director acted as if I were unimportant.

    Negotiation Details
    They wanted to hire me for 9.00 hr, but negotiated to at least 10.50, which I was awarded, after 5 years of dedicated service.
    Accepted Offer
    Negative Experience
    Easy Interview

Western Wats Awards & Accolades

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Additional Info

Unlock Profile
Website www.westernwats.com
Headquarters Orem, UT
Size 1000 to 5000 Employees
Founded 1987
Type Company - Private
Industry Business Services
Revenue Unknown / Non-Applicable per year

Western Wats wrangles information for its clients. The data collection firm provides the raw information that is the basis for market research and insight on such topics as concept testing, satisfaction measurement, market segmentation, and product development. Specializing in quantitative research data, Western Wats conducts surveys and collects information using telephone interviews (administered by real interviewers or an interactive voice response system) as well as online surveys for such industries as telecommunications, retail, health care, and high technology... More

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