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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Western Wats part-time (more than a year)Pros
It was nice to get a paycheck each week. TGIF indeed when it was the beginning of the weekend and pay day. Your pay depends the number of surveys you complete and the time it takes to finish them. My supervisors were professional but very relaxed and flexible. I've screwed up a few times and they let it slide. That can't be emphasized enough, the work environment is the epitome of business casual.
I have social anxiety and it get pronounced over the phone where you cannot hear a person as well. Though after say the first month, I still felt nervous but it wasn't as paralyzing as before and you'll feel more confident as you memorize your surveys.
The schedule is very flexible, it was easy to go to school and pay rent at the same time. You can easily reschedule as well, provided its done in advance.Cons
Your experience entirely depends on what kind of survey you are doing. The short and easy ones that take less than three minutes or the long and tedious one that take up to 45 minutes. The reality is almost ALL surveys are boring, just some are more than others. You will be bored and frustrated if you don't get a complete in two hours. There was a few times where I had zero completes in the entire six hour shift.
Some people can handle it better than others, I am not surprised the turn over rate is high. I'm surprised I managed a whole year and I'm a naturally restless person.
Sometimes you get sent home early, its a pleasant change once in a while but there are times you get sent home early day after day, for not completing enough surveys in time (which isn't always in your control) or just some silly reason. Those phases are infrequent but they do suck because money suddenly becomes tight, its almost like holding your breath.
Before I got laid off, I didn't receive a notice at all that the call center was closing down. I was fortunate to meet a supervisor in the store randomly. Maybe they didn't care because I've heard a rumor that we were the worst call center of them all. I don't know how true that is.
Overall I say this. You can't go wrong with this company, the work itself is boring as hell but almost everything else makes up for it.Advice to ManagementAdvice
Keep doing what you're doing. Except that if you're going to lay someone off, please let them know.RecommendsNeutral OutlookNo opinion of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied through an employee referral. The process took a day – interviewed at Western Wats.Interview Details
In transferring from Ops to CS, I underwent 2 interviews. The first was by a Director who was super rude and treated me as though I were an idiot. The second interview was quick and the director acted as if I were unimportant.Negotiation DetailsThey wanted to hire me for 9.00 hr, but negotiated to at least 10.50, which I was awarded, after 5 years of dedicated service.Accepted OfferNegative ExperienceEasy Interview
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Western Wats wrangles information for its clients. The data collection firm provides the raw information that is the basis for market research and insight on such topics as concept testing, satisfaction measurement, market segmentation, and product development. Specializing in quantitative research data, Western Wats conducts surveys and collects information using telephone interviews (administered by real interviewers or an interactive voice response system) as well as online surveys for such industries as telecommunications, retail, health care, and high technology...