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Westfield Insurance Reviews

3.1
Rating Trends
Recommend to a friend
Approve of CEO
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James R. (Jim) Clay
21 Ratings
  • Acceptable compromise

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Richfield, OH
    Current Employee - Claims Representative in Richfield, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Westfield Insurance full-time (More than 8 years)

    Pros

    The company is very secure and stable. I don't recall mass layoffs or even minor layoffs (other than a department being eliminated), and only a brief hiring freeze in 2008. Company has paid bonuses all but one year I've been here. Work-life balance is very favorable, I rarely need to work past 8 hours. Ability to work from home. I've had probably 7-8 managers over the years (all but 1 are still with the company) and all have provided minimal supervision, but more than adequate guidance when needed. Basically I'm left alone to do my job, which is what I want. My experience interacting with other insurance companies makes me realize I'm at the best place in the industry for my particular job.

    Cons

    I've been here ten years, and turned down for 13+ promotions, including several that I believed I was easily the best choice for. The ones I lost were typically due to being less experienced, or because I'm good at my current job. I've given up on advancing within the company, and being in claims, I have zero ability to cross into another department (applications within other departments are almost always automatically rejected). IT is a bit antiquated. When employees work from home, they can't use their regular phone numbers because we don't have softphones activated, which is inconvenient for employees and customers. The raise system sucks. You do everything well and you get "meets expectations", and a 3% raise. Do everything perfectly, and the bump in your review is worth another 1% or so. I don't have motivation to excel at my job anymore, but unlike almost all other claims reps, I still manage to put in excellent work.

    Advice to Management

    Don't be afraid to take chances when it comes to hiring! Experience could be seen by some as a limit. To use a sports analogy, just look at the Browns. Johnny Manziel might be a trainwreck, but he has more potential than Josh McCown. Also, maybe lower base pay and instead provide larger raises for those who excel.


Westfield Insurance Interviews

Interview Experience

Interview Experience

60%
26%
13%

Getting an Interview

Getting an Interview

62%
12%
12%
6
6

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    No Offer
    Neutral Experience

    Application

    I applied online. The process took 3 days. I interviewed at Westfield Insurance.

    Interview

    Did a phone interview where I made it clear that although I was licensed, all my experience was in the personal auto insurance field. I was called anyway by the Supervisor the next week who wanted to set up an interview. I went to the interview and the Supervisor and the Manager were present for the interview. Both ladies were very pleasant. However, my lack of knowledge in the homeowners portion was questioned. As I did not have an example to give from the personal lines as select, I was advised to give an example of difficult situation from my prior job. I did so and it was obvious that they did not believe my response and considered be to be a liar. Admittedly as I figured the lack of knowledge/experience was going to be an issue within the first few minutes I didn't much care what came out of my mouth out of that. If you do not have homeowners sales and quoting experience don't bother wasting your time going to the interview. I did so and it was obvious that they

    Interview Questions

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Additional Info

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Website www.westfieldinsurance.com
Headquarters Westfield Center, OH
Size 1000 to 5000 Employees
Founded 1848
Type Company - Private
Industry Insurance
Revenue Unknown / Non-Applicable per year

For the Westfield Group, farming is in its blood. One of the top agribusiness insurers in the US, the company offers commercial and personal property/casualty insurance to customers in about 20 states and surety services to customers in just over 30 states. Westfield Group also offers banking services through Westfield Bancorp (dba Westfield Bank) as well as title and broker services. The firm offers such standard personal lines as auto and homeowners insurance; its niche products include fidelity and surety bonds. The group is represented by more than 1,200 independent ... More

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