William Hill

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William Hill Reviews

84 Reviews
84 Reviews
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William Hill CEO and Director Ralph J. Topping
Ralph J. Topping
45 Ratings

    Enjoyable if in the right shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in Rotherham, England (UK)
    Former Employee - Customer Service Assistant in Rotherham, England (UK)

    I worked at William Hill full-time (more than 3 years)


    Can be a fun environment, especially during National or Cheltenham events, chance to grow within the company if your in the right shop, I was only a customer service assistant but was trained up to open/close the shop, do the banking and basically manage the shop,


    Aslong as you get along with the manager you can arrange days off easily, I left due to being on maternity when I returned the manager from a different shop was now my manager and she was a bully, whilst on maternity I tried to keep in contact with the shop about what had changed or if I needed updating on anything, I arranged with my manager to have the week off for my childs first birthday, she wrote it down and was told it was fine, when I went back after maternity I was then informed by my area manager that I couldn't have the week off as she hadn't been notified by my manager, my manager then took advantage of me within the work place, tried pinning her mistakes on me and pushed me out of the shop, this of corse was not hidden away from the customers as they saw how she treated me themselves, some even stopped and went into Ladbrokes instead once I left and have never been back since, as I have said previously, aslong as you get along with your manager your ok, if not be prepared to get some stick. If you leave make sure your notice coincides with cut off date for wages else you won't receive them and be fobbed off like I was.

    Advice to ManagementAdvice

    Listen to complaints from employees regarding bullying and do something about it else you will lose staff to other companies where they feel part of the team and listened to with any issues they have.

    Neutral Outlook
    Approves of CEO

William Hill Interviews

Updated Feb 4, 2015
Updated Feb 4, 2015

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Customer Service Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source – interviewed at William Hill.

    Interview Details

    Formal introduction, area team leader and manager of shop interviewed me, asked when I could start, what made me choose the company, if I knew anything about horse racing, sports or betting, I only really know about motor sports, with that being said it was a tick as there isn't a lot of females that know about motor sports within the company, I didn't really understand betting types but they explained that I would learn it all in training, was then given a sheet with maths questions but they let me use a calculator, very easy didn't really need one, this was 5 years ago so may of changed the process since then.

    Interview Questions
    • basic maths questions, what I would do with an angry/confused customer, any holiday plans in the next 6 mths (probation period)   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview

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Additional Info

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Website www.williamhillplc.co.uk
Headquarters London, United Kingdom
Size 5000+ Employees
Founded 1934
Type Company - Public (WMH)
Industry Arts, Entertainment & Recreation
Revenue $1 to $2 billion (USD) per year

There is always money on the line at William Hill. The firm is one of the leading betting shop operators in the UK (along with Ladbrokes). Its Retail division has some 2,300 betting shop locations in the UK and Ireland, offering wagering on most sporting events, including boxing, cricket, golf, horse racing, rugby, and football. In addition to UK sports, William Hill takes bets on US sports, as well events such as election outcomes. The company's William Hill Online operates casino, poker, and bingo websites, as well as an online Sportsbook. William Hill Online is... More

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