Williams-Sonoma

  www.williams-sonomainc.com
  www.williams-sonomainc.com

Williams-Sonoma – Why Work For Us?


Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home.

In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today.

In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.

Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada, Puerto Rico, Australia and the United Kingdom, and franchise our brands to third parties in the Philippines and a number of countries in the Middle East. Our products are also available to customers worldwide through our catalogs and e-commerce.

 

For nearly 60 years we’ve been focused on enhancing our customers’ lives at home.  Along the way we’ve learned a lot about enhancing our own lives at work.  We are a results-oriented team with People First as our mantra.  This means that we strive to deliver a workplace experience where the quality of our engagement with fellow associates, business partners and customers matches the quality of the products and services we bring to the marketplace. 

A common set of beliefs guide the way we do business.

o   Focus on the customer: Our customer is at the center of everything we do.  Our business success hinges on our ability to anticipate and meet the needs of our customers around the world by offering high quality products and world-class customer service. 

o   Driven to Win: We pursue our goals with a purpose and a sense of urgency, and we are accountable to our teams and ourselves to deliver superior work product.  Don’t let our casual style fool you.  We mean business.     

o   Entrepreneurial Spirit: Our constant curiosity around providing solutions for our customers’ evolving lifestyles, improving on our great ideas and developing more efficient ways of working drives us to take calculated risks and launch new ideas that benefit our business and our stakeholders.

o   Inclusiveness: We firmly believe that workplace diversity and a culture of inclusion helps to spur innovation, create healthy and high performing teams, and deliver a retail experience that will continue to surprise and delight our customers.  We are committed to honor and invest in the diversity of people, thought, experience, culture and style in the hiring, recruiting and development of associates across all company functions. 

o   Celebrate Success: We take pride in our associates and the success they strive for everyday.  Whether celebrating a service anniversary, honoring heroic customer service or recognizing outstanding achievement, dedication and outstanding results are rewarded and recognized through a variety of programs at every level of the organization.

o   Continuous Improvement: Our goal is to build the strongest team in retailing, which means we are consistently up-skilling associates throughout the organization.   We offer hundreds of learning and development opportunities through our Talent Development department, mentorships, cross-brand assignments and other programs that build critical business skills, transform knowledge into action and shape our career paths.


We will build sustainability into every corner of our enterprise so that our continued financial success will enhance the lives of our many stakeholders, the communities where we have a business presence and the natural environment upon which we rely.

Corporate Responsibility is one of our company values, which means that responsible commercial success is at the core of what we do every day.  We have laid a strong foundation for making social and environmental improvements that are also good for business, and we continue to challenge ourselves to integrate corporate responsibility into our business strategies, brands, and engagement with employees and customers.  

We focus our corporate responsibility and sustainability efforts on three main areas:

Products:  We are continually adding products with sustainability attributes to our assortments such as furniture made with FSC-certified wood, or hand-crafted rugs and accessories sourced directly from artisans and fair-trade vendors. 

Operations:  We’ve found numerous opportunities to build sustainability into our operations, from corporate headquarters to distribution facilities, to server farms, to stores.  To name a few, we’ve begun generating our own clean energy at some of our most energy intensive business locations; we’re using FSC-certified paper for 100 percent of our catalogs shipped in the U.S.; and we have opened three manufacturing facilities in the U.S., providing jobs to more than 400 skilled American craftspeople and reducing the greenhouse gas emissions associated with our upholstered furniture business. 

People: Our associates are our greatest assets, and we support their efforts to improve the communities in which they live and work.  In addition to sponsoring events such as AIDS Walks and numerous team volunteering activities, corporate associates get paid time off to volunteer with community nonprofit organizations, and Williams-Sonoma, Inc. matches their contributions to qualifying 501(c)(3) organizations.    

For lots more information on our Corporate Responsibility initiatives and to view our reports, check out http://www.williams-sonomainc.com/corporate-responsibility/.


As a Williams-Sonoma, Inc. associate, you can expect a lot of great benefits.  Our vision—to enhance our customers' quality of life at home—extends to the lives of our associates.  We offer a benefits package designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future.   In addition to location-specific perks such as quarterly sample sales, bike-share programs, local markets with food trucks, or company-sponsored community events, eligible associates receive the following benefits:

  • a 401(k) plan and other investment opportunities
  • paid vacations, holidays and other time off programs
  • health benefits, such as: an employee assistance program; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; travel and life insurance
  • tax-free commuter benefits
  • a wellness program that supports your physical, financial and emotional health
  • a generous discount on all WSI brands through multiple shopping channels
  • in-person and online learning opportunities through WSI University, LearnIt and Academy X
  • cross-brand and cross-function career opportunities


We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago.

What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.  If you are interested in a specific store, stop in and ask to speak with a manager.  Otherwise, check out our available jobs here or at our corporate website, careers.williams-sonomainc.com


Our commitment to Inclusion and Diversity

Our business success hinges on our ability to anticipate and meet the needs of our customers around the world by offering high quality products and services to enhance their varied and changing lifestyles. In order to achieve this, leaders and associates in every area of the company must strive to understand and reflect the communities we serve.  

We firmly believe that workplace diversity helps to spur innovation, create healthy and high performing teams, and deliver a retail experience that will continue to surprise and delight our customers.  

We are committed to honor and invest in the diversity of people, thought, experience, culture and style in the hiring, recruiting and development of associates across all company functions. We maintain this commitment through workplace policies and corporate values that ensure the Williams-Sonoma, Inc. customer and associate experiences are characterized, first and foremost, by a sense of integrity, respect and gratitude. 


Williams-Sonoma, Inc. is an Equal Opportunity Employer

Our Equal Employment Policy incorporates the Company's commitment to maintain an environment free of discrimination. All associates and candidates for employment will be provided equal employment opportunities. Individuals will be recruited, hired, assigned, promoted, compensated and trained on the basis of their qualifications for the job, and without regard to race, color, religion, gender, age, national origin, veteran status, sexual orientation, disability, genetic information, marital or familial status, gender identity or expression, political affiliation or any other category protected by federal, state or local law that does not affect one's ability to perform the job.

Williams-Sonoma Reviews

654 Reviews
2.8
654 Reviews
Rating Trends

Recommend to a friend
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Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
282 Ratings
  1. 2 people found this helpful  

    Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Williams-Sonoma part-time (less than an year)

    Pros

    We have some of the best customers anyone could ever want. Associates are wonderful and it's a pleasure coming to work.

    Cons

    Store GM is mercurial. Too much time and money spent on "perfect" visuals--but who ever bought because all the jars of a particular product are turned 10 degrees to the left, or stacked one row higher? Not me.

    Advice to ManagementAdvice

    Need to be more positive towards employees.

    Recommends
    Negative Outlook
    No opinion of CEO

Williams-Sonoma Interviews

Updated Nov 10, 2014
Updated Nov 10, 2014

Interview Experience

Interview Experience

58%
31%
10%

Getting an Interview

Getting an Interview

33%
32%
8%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Associate Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took a weekinterviewed at Williams-Sonoma.

    Interview Details

    I was contacted by the District Manager and asked if I'd mind hearing about what west elm had to offer. Was then brought in and interviewed by the DM, GM and a GM from another location. I was then interviewed by another DM via phone. I was made an offer by the end of the week.

    Interview Questions
    • The questions were very normal, nothing that I recall be out of the ordinary.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

Williams-Sonoma Awards & Accolades

Something missing? Add an award
Business Person of the Year, Fortune, 2014

Additional Info

Website www.williams-sonomainc.com
Headquarters San Francisco, CA
Size 5000+ Employees
Founded 1956
Type Company - Public (WSM)
Industry Retail
Revenue $2 to $5 billion (USD) per year

Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home.

In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California to sell the French cookware that intrigued him while visiting Europe but that could not be found in...
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Mission: Our mission is to bring people together around food, and to enhance the quality of our customers' lives at home.

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