Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home.
In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today.
In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.
Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada, Puerto Rico, Australia and the United Kingdom, and franchise our brands to third parties in the Philippines and a number of countries in the Middle East. Our products are also available to customers worldwide through our catalogs and e-commerce.
For nearly 60 years we’ve been focused on enhancing our customers’ lives at home. Along the way we’ve learned a lot about enhancing our own lives at work. We are a results-oriented team with People First as our mantra. This means that we strive to deliver a workplace experience where the quality of our engagement with fellow associates, business partners and customers matches the quality of the products and services we bring to the marketplace.
A common set of beliefs guide the way we do business.
o Focus on the customer: Our customer is at the center of everything we do. Our business success hinges on our ability to anticipate and meet the needs of our customers around the world by offering high quality products and world-class customer service.
o Driven to Win: We pursue our goals with a purpose and a sense of urgency, and we are accountable to our teams and ourselves to deliver superior work product. Don’t let our casual style fool you. We mean business.
o Entrepreneurial Spirit: Our constant curiosity around providing solutions for our customers’ evolving lifestyles, improving on our great ideas and developing more efficient ways of working drives us to take calculated risks and launch new ideas that benefit our business and our stakeholders.
o Inclusiveness: We firmly believe that workplace diversity and a culture of inclusion helps to spur innovation, create healthy and high performing teams, and deliver a retail experience that will continue to surprise and delight our customers. We are committed to honor and invest in the diversity of people, thought, experience, culture and style in the hiring, recruiting and development of associates across all company functions.
o Celebrate Success: We take pride in our associates and the success they strive for everyday. Whether celebrating a service anniversary, honoring heroic customer service or recognizing outstanding achievement, dedication and outstanding results are rewarded and recognized through a variety of programs at every level of the organization.
o Continuous Improvement: Our goal is to build the strongest team in retailing, which means we are consistently up-skilling associates throughout the organization. We offer hundreds of learning and development opportunities through our Talent Development department, mentorships, cross-brand assignments and other programs that build critical business skills, transform knowledge into action and shape our career paths.
We will build sustainability into every corner of our enterprise so that our continued financial success will enhance the lives of our many stakeholders, the communities where we have a business presence and the natural environment upon which we rely.
Corporate Responsibility is one of our company values, which means that responsible commercial success is at the core of what we do every day. We have laid a strong foundation for making social and environmental improvements that are also good for business, and we continue to challenge ourselves to integrate corporate responsibility into our business strategies, brands, and engagement with employees and customers.
We focus our corporate responsibility and sustainability efforts on three main areas:
Products: We are continually adding products with sustainability attributes to our assortments such as furniture made with FSC-certified wood, or hand-crafted rugs and accessories sourced directly from artisans and fair-trade vendors.
Operations: We’ve found numerous opportunities to build sustainability into our operations, from corporate headquarters to distribution facilities, to server farms, to stores. To name a few, we’ve begun generating our own clean energy at some of our most energy intensive business locations; we’re using FSC-certified paper for 100 percent of our catalogs shipped in the U.S.; and we have opened three manufacturing facilities in the U.S., providing jobs to more than 400 skilled American craftspeople and reducing the greenhouse gas emissions associated with our upholstered furniture business.
People: Our associates are our greatest assets, and we support their efforts to improve the communities in which they live and work. In addition to sponsoring events such as AIDS Walks and numerous team volunteering activities, corporate associates get paid time off to volunteer with community nonprofit organizations, and Williams-Sonoma, Inc. matches their contributions to qualifying 501(c)(3) organizations.
For lots more information on our Corporate Responsibility initiatives and to view our reports, check out http://www.williams-sonomainc.com/corporate-responsibility/.
As a Williams-Sonoma, Inc. associate, you can expect a lot of great benefits. Our vision—to enhance our customers' quality of life at home—extends to the lives of our associates. We offer a benefits package designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. In addition to location-specific perks such as quarterly sample sales, bike-share programs, local markets with food trucks, or company-sponsored community events, eligible associates receive the following benefits:
- a 401(k) plan and other investment opportunities
- paid vacations, holidays and other time off programs
- health benefits, such as: an employee assistance program; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; travel and life insurance
- tax-free commuter benefits
- a wellness program that supports your physical, financial and emotional health
- a generous discount on all WSI brands through multiple shopping channels
- in-person and online learning opportunities through WSI University, LearnIt and Academy X
- cross-brand and cross-function career opportunities
We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago.
What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas. If you are interested in a specific store, stop in and ask to speak with a manager. Otherwise, check out our available jobs here or at our corporate website, careers.williams-sonomainc.com
Our commitment to Inclusion and Diversity
Our business success hinges on our ability to anticipate and meet the needs of our customers around the world by offering high quality products and services to enhance their varied and changing lifestyles. In order to achieve this, leaders and associates in every area of the company must strive to understand and reflect the communities we serve.
We firmly believe that workplace diversity helps to spur innovation, create healthy and high performing teams, and deliver a retail experience that will continue to surprise and delight our customers.
We are committed to honor and invest in the diversity of people, thought, experience, culture and style in the hiring, recruiting and development of associates across all company functions. We maintain this commitment through workplace policies and corporate values that ensure the Williams-Sonoma, Inc. customer and associate experiences are characterized, first and foremost, by a sense of integrity, respect and gratitude.
Williams-Sonoma, Inc. is an Equal Opportunity Employer
Our Equal Employment Policy incorporates the Company's commitment to maintain an environment free of discrimination. All associates and candidates for employment will be provided equal employment opportunities. Individuals will be recruited, hired, assigned, promoted, compensated and trained on the basis of their qualifications for the job, and without regard to race, color, religion, gender, age, national origin, veteran status, sexual orientation, disability, genetic information, marital or familial status, gender identity or expression, political affiliation or any other category protected by federal, state or local law that does not affect one's ability to perform the job.
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Williams-Sonoma full-time (more than 10 years)Pros
People who care about eachother for all the right reasons. Always having a culture of exceptence and excellence.Cons
Trying to make every guest know how important they are, never enough time in my day.Advice to ManagementAdvice
Work smarter not harder.RecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 5 weeks – interviewed at Williams-Sonoma in January 2015.Interview Details
I conducted a phone interview with an IT recruiter from the San Francisco corporate office and a second interview was to be scheduled with staff at the data center. The following day the job was re-posted (same title, same job number), which I thought was odd. I receive email updates whenever a job in my profession becomes available, which is how I found out the job was re-posted.
The following Saturday, I received a call from the recruiter saying that she omitted some information about the position and to let her know if I wanted to cancel the interviews scheduled for Monday. I thought this was odd and it seemed as though she wanted to cancel the interviews (as if she made a mistake in moving me forward).
On Monday, I interviewed with 5 people from the IT department. The two managers who interviewed me asked about my experience, background and questions relevant to the position. The other three employees asked some rather strange questions - i.e. "What 4 ingredients would you use to make a peanut butter and jelly sandwich" and "Which would you rather have - orange Cheetos fingers for life or a popcorn kernel stuck in the back of your throat?" I was informed that "looking at your resume, it is obvious that you have the skills for the position. We just want to see if you fit in."
The employees were nice and since I was assured that I met the qualifications for the job, I assumed that this interview was just a formality. After a week, I received notice that they were moving forward with "other candidates who more closely fit the position." I was disappointed at first but since I see this job advertised about every 6 months, it makes me wonder why they are not able to retain people for this job.Interview Questions
No OfferNegative ExperienceAverage Interview
- Why should we not hire you for this position? Answer Question
Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home.
In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California to sell the French cookware that intrigued him while visiting Europe but that could not be found in...
Mission: Our mission is to bring people together around food, and to enhance the quality of our customers' lives at home.