Working Solutions – Why Work For Us?

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ÜBER CONSUMERS? ЁVOLVE YOUR WORKFORCE.

As a business, you can never have too much validation. That’s true whether it’s feedback on Glassdoor—or being recognized by a respected industry job source.

That’s why we are pleased to make FlexJobs’ 2015 list of Top 100 Companies to Watch for Telecommuting and Remote Jobs. It’s good company to be in as we attract more great talent.

The ever-escalating customer experience. Pleasing today’s ϋber consumer is a quicksilver business. Think mercurial marketplace. You need a fast-flex workforce, focused on the customers you serve.

At Working Solutions, we have a thought for you. Actually, it’s more of a recommendation: Ёvolve your workforce. Make it mobile, responsive and virtual—with Work Anywhere Agents™.

We’ve done it for clients and their customers for almost two decades, with virtual contract center services. Working Solutions uses a U.S. network of professional agents, who can work from any secure location—home or elsewhere.

Client-specific education

In the virtual classroom of Working Solutions University™, certified educators teach agents about a client’s business, culture and customers. Depending on a program’s complexity, instruction can take less than a day or up to several weeks—done up close and online. For agents nationwide, it’s learning without boundaries™.

Our agents specialize in the industries we serve, including consumer services, healthcare, retail, travel and more. They average 11 years in customer service and five years in sales.

Our talent pool is diverse. We attract military families, work-at-home parents, change-of-career professionals, college students, and seniors—all with life and work experiences that customers relate to and appreciate.

Recognized leader—enterprise shortlist

Recently, industry analyst Ovum ranked us among the leaders in home-based outsourcers. Ovum puts Working Solutions on the enterprise shortlist for service providers, stating the company“…will remain a top-line vendor in the home agent space for the foreseeable future.”

Success in business is about relationships—working with people you trust, count on, who step up and deliver. Consistently. We’ve done that for almost 20 years. We call it staying power. Our clients and customers call it proven.

Ёvolve and benefit—with us

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Join us. We need your talent.

As part of the Working Solutions Talent Community, you'll get the latest news about jobs--just for you. Click With Us and join our talent community.

Our Clients

Our clients set high standards for sales and customer service to their customers. So do we. We're looking for skilled professionals who can understand the business, master the technology, and deliver great service-contact after contact, customer after customer. We'll pay you well to do it-right from your home. And as an agent, we'll invest in your on-demand education-with no cost to you.

The Work

Taught by professional educators, the on-demand instruction for our clients takes several weeks-for which you are paid. This work isn't for everyone. It takes the ability to multi-task and interact with several different applications simultaneously.

Qualifications

Sales Skills: Agents will offer products where appropriate based on call flow and customer needs.

Excellent Customer Service: Agents need strong verbal communication and rapport-building skills to provide premier service on multiple call types.

Critical Thinking: Agents must be comfortable with and able to work through multiple types of customer situations, be able to find solutions to customer concerns with a focus on quality and business retention.

Multi-tasking: Agents must be able to operate multiple systems simultaneously, while maintaining constant communication with customers.

Availability: Agents will need to provide a minimum of 20 hours per week for most programs.

What are your waiting for? Apply now!

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Working Solutions Reviews

4.2
Rating Trends
Recommend to a friend
Approve of CEO
Working Solutions CEO Tim Houlne
Tim Houlne
66 Ratings
  • Featured Review

    Helpful (21)

    Excellent Company - The BOB (best of the best!)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Contractor in Mitchell, SD
    Current Employee - Independent Contractor in Mitchell, SD

    I have been working at Working Solutions part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have been an agent with Working Solutions for almost a year. My first project recently came to an end and I am starting a new one on Monday. I have nothing but praise for this company and the way they treat their agents. There are a lot of work-at-home companies, but they pale in comparison to WSOL. Training: They make sure you get top-notch training and their desire is for you to succeed! My personal experience was that if I ever needed help or additional training, it was always available and welcomed. Working Solutions wants their agents to not only fulfill client expectations, but blow them out of the water... that's the kind of company I WANT to be associated with. Anyone can be average, WSOL wants their agents to be exceptional. Compensation: It changes from project to project, but from what I have experienced, compensation is definitely fair. The project I was on paid well and also had plenty of opportunities to make even more with special incentives. That part made the project even more fun -having goals you were shooting for and feeling like meeting them was celebrated by co-workers and management alike. Again, this adds to the feeling of being valued. Work-life balance: I would have to say that this is where WSOL sets itself apart. This is the reason it was worth the wait after I applied to get in with this awesome company. I'm in charge of my schedule. If my child has an activity I would like to be there for, I can. If they have a day off of school and I want to spend it with them, I can. If I want to work 2 hours today but want to do 10 tomorrow, I can! That's the beauty of WSOL and the reason I sing their praises to anyone who will listen. Community: In a virtual world, it would be easy to feel lost in the shuffle and like a "number" or a statistic. That isn't at all what happens with WSOL. It is personal. I have made some friends for life in this company. Co-workers, resources, and management alike. Although you work at home, you are never left feeling alone. (notice how they respond to every single review on this site. It's because they CARE)

    Cons

    I really can think of none. Working Solutions has exceeded my expectations.

    Advice to Management

    Keep up the great work! Continue being the BOB! :)


Working Solutions Interviews

Interview Experience

Interview Experience

75%
12%
12%

Getting an Interview

Getting an Interview

93%
3%
3%

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Independent Contractor Interview

    Anonymous Interview Candidate in Springfield, MO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Working Solutions (Springfield, MO) in June 2015.

    Interview

    Very smooth. Step by step process with lots of great communication. It really couldn't have been easier to apply and interview. Each step was specific and clearly explained. All you had to do was read what they were asking and provide it.

    Interview Questions

    • They asked me to provide recordings of my voice. They ask the general questions businesses ask now.   Answer Question

Working Solutions Awards & Accolades

Something missing? Add an award
Ernst & Young Entrepreneur of the Year® Finalists , Ernst & Young, 2013
Best Places to Work , Dallas Business Journal, 2005
Best Places to Work , Dallas Business Journal, 2006
Best Places to Work , Dallas Business Journal, 2007
Best Places to Work , Dallas Business Journal, 2009
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Additional Info

Website www.workingsolutions.com
Headquarters Plano, TX
Size 50 to 149 Employees
Founded 1996
Type Company - Private
Industry Business Services
Competitors LiveOps, Arise, Alpine Access

Working Solutions is a recognized leader in on-demand contact services, offering responsive resources that move and morph with the business. Whatever the state of your organization, we ensure continuous, high-quality operations—from steady state for everyday business to ready state in times of high demand to future state for anticipated, large-scale needs. Our Work ... More

Mission: To drive exceptional value and performance for our clients and their customers by attracting and retaining the best employees and agents.

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Recent Updates
  • Working Solutions update
    30+ days ago

    We have an immediate need for French Canadian speaking independent contractor agents for our entertainment and ticketing program. This program stars in May so get your application in today.

  • Working Solutions update
    30+ days ago

    Now hiring independent contractor Corporate Travel Agents - All U.S.- Work from Home: Requirements • Recent GDS experience (Apollo, Amadeus, Galileo, Sabre and WorldSpan), • Knowledgeable of corporate bookings and business demands • Experience in travel industry and delivering world-class customer service—the same you would expect - Program hours: This client’s operating hours are 24/7. Agents need to commit to a minimum of 25 hours a week.

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