Working Solutions

  www.workingsolutions.com
  www.workingsolutions.com
Recent Updates
  • Working Solutions update
    30+ days ago

    Now hiring independent contractor Corporate Travel Agents - All U.S.- Work from Home: Requirements • Recent GDS experience (Apollo, Amadeus, Galileo, Sabre and WorldSpan), • Knowledgeable of corporate bookings and business demands • Experience in travel industry and delivering world-class customer service—the same you would expect - Program hours: This client’s operating hours are 24/7. Agents need to commit to a minimum of 25 hours a week.

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Working Solutions – Why Work For Us?

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ÜBER CONSUMERS? ЁVOLVE YOUR WORKFORCE.

The ever-escalating customer experience. Pleasing today’s ϋber consumer is a quicksilver business. Think mercurial marketplace. You need a fast-flex workforce, focused on the customers you serve.

At Working Solutions, we have a thought for you. Actually, it’s more of a recommendation: Ёvolve your workforce. Make it mobile, responsive and virtual—with Work Anywhere Agents™.

We’ve done it for clients and their customers for almost two decades, with virtual contract center services. Working Solutions uses a U.S. network of professional agents, who can work from any secure location—home or elsewhere.

Client-specific education

In the virtual classroom of Working Solutions University™, certified educators teach agents about a client’s business, culture and customers. Depending on a program’s complexity, instruction can take less than a day or up to several weeks—done up close and online. For agents nationwide, it’s learning without boundaries™.

Our agents specialize in the industries we serve, including consumer services, healthcare, retail, travel and more. They average 11 years in customer service and five years in sales.

Our talent pool is diverse. We attract military families, work-at-home parents, change-of-career professionals, college students, and seniors—all with life and work experiences that customers relate to and appreciate.

Recognized leader—enterprise shortlist

Recently, industry analyst Ovum ranked us among the leaders in home-based outsourcers. Ovum puts Working Solutions on the enterprise shortlist for service providers, stating the company“…will remain a top-line vendor in the home agent space for the foreseeable future.”

Success in business is about relationships—working with people you trust, count on, who step up and deliver. Consistently. We’ve done that for almost 20 years. We call it staying power. Our clients and customers call it proven.

Ёvolve and benefit—with us

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Join us. We need your talent.

As part of the Working Solutions Talent Community, you'll get the latest news about jobs--just for you. Click With Us and join our talent community.

Our Clients

Our clients set high standards for sales and customer service to their customers. So do we. We're looking for skilled professionals who can understand the business, master the technology, and deliver great service-contact after contact, customer after customer. We'll pay you well to do it-right from your home. And as an agent, we'll invest in your on-demand education-with no cost to you.

The Work

Taught by professional educators, the on-demand instruction for our clients takes several weeks-for which you are paid. This work isn't for everyone. It takes the ability to multi-task and interact with several different applications simultaneously.

Qualifications

Sales Skills: Agents will offer products where appropriate based on call flow and customer needs.

Excellent Customer Service: Agents need strong verbal communication and rapport-building skills to provide premier service on multiple call types.

Critical Thinking: Agents must be comfortable with and able to work through multiple types of customer situations, be able to find solutions to customer concerns with a focus on quality and business retention.

Multi-tasking: Agents must be able to operate multiple systems simultaneously, while maintaining constant communication with customers.

Availability: Agents will need to provide a minimum of 20 hours per week for most programs.

What are your waiting for? Apply now!

 

 

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Beliefs we embody with each other and our customers.

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Being ethical and honest in words and actions, inspiring trust, transparency and accountability.

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Attracting, developing and retaining the "best of the best" talent who are passionate and dedicated.

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Developing long-term, respectful bonds with our clients/partners by consistently delivering value.

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Creating/delivering solutions that enable our clients to become successful, high-performance businesses.

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Instilling a professional culture with honor and respect for employees, independent contractors, customers and suppliers.

 


 



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Working Solutions Reviews

134 Reviews
4.2
134 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Working Solutions CEO Tim Houlne
Tim Houlne
91 Ratings
  1. 2 people found this helpful  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Working Solutions full-time (more than an year)

    Pros

    Great culture and positive management team. Flexible work location and hours

    Cons

    Very challenging client base to meet and exceed targets.

    Recommends
    Positive Outlook
    Approves of CEO

Working Solutions Interviews

Updated Nov 10, 2014
Updated Nov 10, 2014

Interview Experience

Interview Experience

81%
4%
13%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Supervisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Working Solutions.

    Interview Details

    very vage as to what you are being hired for until just before training. Once you get to training they are stil vage about everything and don't tell you until 2 wks into the training that you will only get paid for training if you sign contract that requires you to put in a certain amount of hours to be out of your contract and don't have to pay the training pay back. otherwise you get paid for training and don't commit to those hours you have to pay the training pay back. Also it took 6 weeks to even get the first check for training

    Negotiation Details
    No negotiation you get paid what they pay and how they pay which is by the minute in 15 minute increments. you only get paid 40 mins for every hour you are available to work and only get paid for the full 60 minutes of an hour if you are on the phone for the full 60 minutes
    Accepted Offer
    Negative Experience
    Easy Interview

Working Solutions Awards & Accolades

Something missing? Add an award
Ernst & Young Entrepreneur of the Year® Finalists, Ernst & Young, 2013
Best Places to Work, Dallas Business Journal, 2005
Best Places to Work, Dallas Business Journal, 2006
Best Places to Work, Dallas Business Journal, 2007
Best Places to Work, Dallas Business Journal, 2009
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Additional Info

Website www.workingsolutions.com
Headquarters Plano, TX
Size 50 to 149 Employees
Founded 1996
Type Company - Private
Industry Business Services
Competitors LiveOps, Arise, Alpine Access

Working Solutions is a leading virtual contact center solutions company. With a community of more than 110,000 registered agents we enable our clients to provide exceptional sales support and customer service to their customers. Services include experienced at-home agents and the supporting contact center cloud technology platform and applications.

Mission: To drive exceptional value and performance for our clients and their customers by attracting and retaining the best employees and agents.

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